Customer responsibilities
To enable HP to provide the best possible support and service during the Limited Warranty
Period, you will be required to:
•
Maintain a proper and adequate environment, and use the HP Hardware Product in
accordance with the instructions furnished.
•
Verify configurations, load most recent firmware, install software patches, run HP diagnostics
and utilities, and implement temporary procedures or workarounds provided by HP while
HP works on permanent solutions.
•
Allow HP to keep resident on your systems or sites certain system and network diagnosis
and maintenance tools to facilitate the performance of warranty support (collectively referred
to as “Proprietary Service Tools”); Proprietary Service Tools are and remain the sole and
exclusive property of HP. Additionally, you will:
— Use the Proprietary Service Tools only during the applicable warranty period and only
as allowed by HP
— Install, maintain, and support Proprietary Service Tools, including any required updates
and patches
— Provide remote connectivity through an HP-approved communications line, if required
— Assist HP in running the Proprietary Service Tools
— Use the electronic data transfer capability to inform HP of events identified by the
software
— Purchase HP-specified remote connection hardware for systems with remote diagnosis
service, if required
— Return the Proprietary Service Tools or allow HP to remove these Proprietary Service
Tools upon termination of warranty support
— Not sell, transfer, assign, pledge, or in any way encumber or convey the Proprietary
Service Tools
In some cases, HP may require additional software such as drivers and agents to be loaded
on your system in order to take advantage of these support solutions and capabilities.
•
Use HP remote support solutions where applicable. HP strongly encourages you to use
available support technologies provided by HP. If you choose not to deploy available remote
support capabilities, you may incur additional costs due to increased support resource
requirements.
•
Cooperate with HP in attempting to resolve the problem over the telephone. This may
involve performing routine diagnostic procedures, installing additional software updates
or patches, removing third-party options, and/or substituting options.
•
Make periodic backup copies of your files, data, or programs stored on your hard drive or
other storage devices as a precaution against possible failures, alteration, or loss. Before
returning any HP Hardware Product for warranty support, back up your files, data, and
programs, and remove any confidential, proprietary, or personal information.
•
Maintain a procedure to reconstruct your lost or altered files, data, or programs that is not
dependent on the HP Hardware Product under warranty support.
•
Notify HP if you use HP Hardware Products in an environment that poses a potential health
or safety hazard to HP employees or subcontractors. HP may require you to maintain such
products under HP supervision and may postpone warranty service until you remedy such
hazards.
•
Perform additional tasks as defined within each type of warranty service listed below and
any other actions that HP may reasonably request in order to best perform the warranty
support.
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BCS Global Limited Warranty and Technical Support
