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FCA2214/FCA2214DC PCI-X Host Bus Adapters for Linux, NetWare, and Windows Installation

Guide

6

Troubleshooting

Three basic types of installation problems can cause your FCA2214/FCA2214DC
HBA to function incorrectly: hardware problems, system configuration problems,
or Fibre Channel problems. The following section provides checklists to help you
determine why your HBA is not functioning.

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Содержание FCA2214DC PCI-X

Страница 1: ...bes how to install configure and troubleshoot the HP StorageWorks FCA2214 FCA2214DC PCI X host bus adapters for Linux and Microsoft Windows and the FCA2214 PCI X host bus adapter for Novell NetWare For the latest version of these Release Notes and other host bus adapter documentation access the HP storage web site at http h18006 www1 hp com storage saninfrastructure html ...

Страница 2: ...services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Linux is a U S registered trademark of Linus Torvalds Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation...

Страница 3: ...Text symbols 9 Equipment symbols 10 Getting help 12 HP technical support 12 HP storage web site 12 HP authorized reseller 12 1 Adapter Features 13 Adapter Features 14 Environmental Specifications 15 Adapter Specifications 15 2 Installing the Adapter 17 Installation Prerequisites 18 Adapter Components 18 LED Indicators 19 Jumpers 20 Before You Begin Installation 20 Installing the Adapter 21 Install...

Страница 4: ...arameter max_scsi_luns 29 Driver Command Line Parameters 30 Proc Filesystem Support 30 4 Installing the Windows Driver 31 Installing a New Windows Driver 32 Updating an Existing Windows Driver 34 5 Installing the NetWare Driver 35 NetWare Driver Files and Parameters 36 Installing the Driver 37 6 Troubleshooting 39 Hardware Problem Checklist 40 System Configuration Problems 41 Fibre Channel Problem...

Страница 5: ...ese Notice 54 Japanese Class A Notice 54 Laser Devices 55 Laser Safety Warnings 55 Compliance with CDRH Regulations 55 Compliance with International Regulations 55 Label 55 C Electrostatic Discharge 57 Grounding Methods 58 Index 59 Figures 1 Adapter Components 18 2 LED Indicators and Connectors 19 Tables 1 Document conventions 9 2 HBA Environmental Specifications 15 3 HBA Specifications 15 4 LED I...

Страница 6: ...Contents 6 FCA2214 FCA2214DC PCI X Host Bus Adapters for Linux NetWare and Windows Installation Guide ...

Страница 7: ... Guide about this guide About this Guide About this Guide This installation guide provides information to help you Install the FCA2214 FCA2214DC HBA Contact technical support for additional assistance About this Guide topics include Overview page 8 Conventions page 9 Getting help page 12 ...

Страница 8: ...ocumentation Intended Audience This book is intended for use by system administrators who are experienced with the following Linux operating system NetWare operating system Windows 2000 and Windows 2003 Server operating systems Host bus adapters Related Documentation In addition to this guide HP provides the HP StorageWorks FCA2214 FCA2214DC PCI X Host Bus Adapters for Linux NetWare and Windows Re...

Страница 9: ...that failure to follow directions in the warning could result in bodily harm or death Caution Text set off in this manner indicates that failure to follow directions could result in damage to equipment or data Table 1 Document conventions Convention Element Blue text Figure 1 Cross reference links Bold Menu items buttons and key tab and box names Italics Text emphasis and document titles in body t...

Страница 10: ...ese symbols indicates the presence of electrical shock hazards Enclosed area contains no operator serviceable parts WARNING To reduce the risk of personal injury from electrical shock hazards do not open this enclosure Any RJ 45 receptacle marked with these symbols indicates a network interface connection WARNING To reduce the risk of electrical shock fire or damage to the equipment do not plug te...

Страница 11: ...rsonal injury from electrical shock remove all power cords to completely disconnect power from the power supplies and systems Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requiremen...

Страница 12: ... have the following information available before calling Technical support registration number if applicable Product serial numbers Product model names and numbers Applicable error messages Operating system type and revision level Detailed specific questions HP storage web site The HP web site has the latest information on this product as well as the latest drivers Access storage at http www hp co...

Страница 13: ...tWare and Windows Installation Guide 1 Adapter Features This chapter describes the features of the FCA2214 FCA2214DC Fibre Channel Host Bus Adapters HBAs for Linux and Windows and the FCA2214 HBA for NetWare Note The FCA2214DC HBA is not supported on NetWare ...

Страница 14: ...l component interconnect extended PCI X local bus interface in a single chip solution Supports Private Loop Direct Attach PLDA and Fabric Loop Attach FLA connections Fast UTIL BIOS utility to customize the configuration parameters on the adapter and attached drives Supports bus master DMA Supports Fibre Channel protocol SCSI FCP SCSI IP and Fibre Channel Virtual Interface FC VI protocols Supports ...

Страница 15: ...Channel specifications Bus type fiber optic media Bus transfer rate 200 MB s maximum at half duplex 400 MB s maximum at full duplex Interface chip SP2300 Central processing unit CPU Single chip design that includes a RISC processor Fibre Channel protocol manager PCI XDMA controller integrated serializer deserializer SEREDES and electrical transceivers that can auto negotiate a data rate of 1 Gb s ...

Страница 16: ...tors LC style connector that supports non OFC multimode fiber optic cabling using a small form factor optical transceiver module Form factor 17 78 cm x 10 67 cm 7 0 in x 4 2 in Power Consumption 66MHz PCI X Optic Single Channel 4 75 Watts Dual Channel 10 5 Watts Table 3 HBA Specifications Continued Type Specification ...

Страница 17: ...Installation Considerations page 22 Refer to your host documentation for installing the HBA WARNING Disconnect the host from the power source before installing the HBA To reduce the risk of personal injury from hot surfaces allow the internal server or workstation components to cool before touching WARNING Electrostatic discharge ESD can damage electronic components Be sure you are properly ground...

Страница 18: ...ps 1 An optical multimode cable with an LC style duplex connector Each HBA has a unique serial number that is located on the bottom of the adapter Check the HBA and record its serial number in the unlikely event that the NVRAM is corrupted Adapter Components Figure 1 shows the HBA components that are referenced throughout this chapter Figure 1 Adapter Components 1 LED Indicators 2 J1 Connector 3 J...

Страница 19: ...the HBA LEDs and the J1 connector Figure 2 LED Indicators and Connectors Table 4 identifies and describes the activity of the LED indicators 1 Amber LED 2 Green LED 3 J1 Connector 1 2 3 Table 4 LED Indicators Activity Green LED 2 Amber LED 1 Activity On On Power On Off Online Off On Signal Acquired Off Flashing Loss of Synchronization Flashing Flashing Firmware Error ...

Страница 20: ...Some motherboards have two kinds of PCI bus slots master and slave This HBA must be in a PCI bus master slot Some motherboards have PCI bus master slots that are shared with onboard devices This HBA does not work in shared slots PCI connectors vary among system adapter manufacturers This HBA is a 64 bit PCI device that can function in a 32 bit PCI slot the slot conforms to the PCI specification th...

Страница 21: ...tall the HBA 7 Place the HBA in the slot Carefully press the board into the slot until it seats firmly 8 Secure the HBA to the chassis Follow the PC manufacturer s instructions 9 Connect the appropriate cable from the devices to the corresponding LC connector 10 Carefully reinstall the computer cover Insert and tighten the computer cover screws 11 Power up all external FC devices then power up the...

Страница 22: ...red the one with the lowest ID is assigned device number 80 and becomes the boot device This HBA BIOS must be enabled if the boot device is connected to it If you have a selectable boot BIOS and want to boot to an FC hard disk set the motherboard BIOS parameters to None or Not Installed The ROM BIOS on the HBA automatically configures the FC peripherals Some system BIOS support selectable boot whi...

Страница 23: ...ng the Linux driver for the FCA2214 FCA2214DC on an already installed Linux Red Hat and SuSE SLES 7 operating system The software kit that is included with the HBA contains the latest version of the software files at the time of shipment Software files are updated periodically and can be obtained from the HP web sitee http www hp com country us eng prodserv storage html ...

Страница 24: ...driver in your configuration locally To build a single processor version of the qla2300 driver see section Building a Uniprocessor Version of the Driver in this chapter To build a symmetric multiprocessor SMP version of the qla2300 driver see section Building a Multiprocessor Version of the Driver in this chapter Building a Uniprocessor Version of the Driver Perform the following steps to build a ...

Страница 25: ...r src linux 2 4 For SuSE SLES enter cd usr src linux 3 At the command prompt enter the following make menuconfig a Choose Processor type and features then press ENTER The Processor Type and Features menu displays b Choose Symmetric Multiprocessor then press SPACEBAR c Click Exit The system prompts Do you wish to save your new kernel configuration d Click Yes The system saves a new config file conf...

Страница 26: ...wever the driver must be loaded before the system can access the devices attached to the HBA Loading the Driver The qla2300 driver must be loaded before the system can access the devices attached to the FCA2214 FCA2214DC HBA To build a ramdisk image to automatically load the qla2300 driver at boot time see section Building a Ramdisk Image to Load the qla2300 Driver in this chapter To load the qla2...

Страница 27: ...the ramdisk image file For a single processor system enter the following commands replacing x x xx x x with your Linux version number sbin mkinitrd boot newinitrd image x x xx x x For a multiprocessor system enter the following commands replacing x x xx x x with your Linux version number sbin mkinitrd boot newinitrd image x x xx x xsmp For SuSE SLES enter the following commands replacing x x xx x ...

Страница 28: ... loading the qla2300 driver you can access the devices and unload the driver manually without rebooting the system The driver is also unloaded each time the system is rebooted To load the qla2300 driver 1 Manually install the driver binary a Copy qla2300 o to lib modules kernel release version kernel drivers scsi directory Note The kernel release version is the Linux kernel release and version of ...

Страница 29: ...t the command prompt modprobe r qla2300 System Driver Parameter max_scsi_luns Support for multiple LUNs can be configured in one of three ways Currently the maximum number of LUNs that can be scanned for each device is 128 Note If you have multiple HBAs set max_scsi_luns to the largest number of LUNs supported by any one of these HBAs To configure multiple LUN support during boot time enter the fo...

Страница 30: ... The following command line options are available Verbose This option provides detailed debug information For example insmod qla2300 o options verbose Waiting for LIP to complete scsi d Topology s Host Loop address 0x x scsi d LIP occurred scsi d LIP reset occurred Quiet This option keeps the driver from displaying For example insmod qla2300 o ql2xopts quiet Proc Filesystem Support The proc file s...

Страница 31: ...river for the FCA2214 FCA2214DC adapter s HP2300 SYS driver on an already installed Windows 2000 or Windows 2003 Server operating system The software kit that is included with the HBA contains the latest version of the software files at the time of shipment Software files are updated periodically and can be obtained from the HP website http www hp com country us eng prodserv storage html ...

Страница 32: ... the computer 3 Windows detects the newly installed device then displays the Found New Hardware with SCSI controller message The Found New Hardware Wizard program is launched to begin installing the HP2300 SYS driver for the FCA2214 FCA2214DC HBA 4 Click Next 5 Choose Search for a suitable driver for my device recommended Click Next 6 Scroll down the Hardware types list select SCSI and RAID contro...

Страница 33: ...rform the following steps to complete the driver installation 1 When the Insert Disk message displays make sure the CD ROM is inserted and click OK 2 Click Finish in the Found New Hardware Wizard Completing the Found New Hardware Wizard screen 3 The following message displays Your hardware settings have changed You must restart your computer for these changes to take effect Do you want to restart ...

Страница 34: ...re types and select SCSI and RAID controller 4 Choose FCA2214 PCI Fibre Channel Adapter fromthe device list then click Properties 5 Click the Driver tab then click Update Driver to start the Upgrade Device Drier Wizard Click Next 6 Select Display a list of the known devcie drivers for this device so that I can choose a specific driver Click Next 7 Insert the FCA2214 FCA2214DC CD ROM and click Have...

Страница 35: ...are and Windows Installation Guide 5 Installing the NetWare Driver This chapter provides instructions for installing the NetWare driver in an already installed NetWare system It describes NetWare Driver Files and Parameters page 36 Installing the Driver page 37 ...

Страница 36: ...ard in your system For example LOAD QL2x00 HAM SLOT 3 LUNS Specifies to NetWare to scan for all luns during the load of this driver instance otherwise NetWare will only scan for lun zero devices the scanned lun number range is 0 to n 1 where n is specified by the MAXLUNS n option This switch is required for multi LUN storage subsystems for example RAID subsystems For example LOAD QL2x00 HAM SLOT 3...

Страница 37: ... modifies your NetWare STARTUP NCF file to load the driver automatically when your system boots 1 Copy the driver directory of the kit you downloaded to a diskette or to a CD ROM 2 Start NetWare and load the NetWare Install program from the NetWare server prompt SERVERNAME 3 At the command prompt enter the following command LOAD NWCONFIG 4 Choose Driver options from the main menu 5 Choose Configur...

Страница 38: ...or the MSA1000 you should not change any of the parameters listed in Table 5 except the values for PORTDOWN and MAXLUNS to fit your environment Please refer to the README txt file that came with the driver for a complete explanation of all driver parameters 13 Press F10 to save the parameter settings 14 Choose Save parameters and load driver to complete the NetWare setup 15 Exit the installation p...

Страница 39: ...e 6 Troubleshooting Three basic types of installation problems can cause your FCA2214 FCA2214DC HBA to function incorrectly hardware problems system configuration problems or Fibre Channel problems The following section provides checklists to help you determine why your HBA is not functioning ...

Страница 40: ...e connector on the device Some connectors require a firm push to ensure proper seating An easy way to check for correct seating is to switch the connectors on either the HBA or the device then reboot your system If the BIOS is enabled devices attached to the HBA are displayed on the screen Is the HBA installed correctly in the PCI slot Is it seated firmly in the slot Check for interference due to ...

Страница 41: ...peed for example 33 MHz or 133 MHz Check the motherboard for proper configuration See the documentation supplied with your computer or contact your computer dealer to determine if your motherboard requires special configuration Fibre Channel Problem Checklist Were all of the FC devices powered up before you powered up the PC Check that all cables are properly connected Have you configured your RAI...

Страница 42: ...Troubleshooting 42 FCA2214 FCA2214DC PCI X Host Bus Adapters for Linux NetWare and Windows Installation Guide ...

Страница 43: ...UTIL HP s BIOS resident configuration tool Access Fast UTIL by pressing ALT Q during the HBA BIOS initialization it may take a few seconds for the Fast UTILOptions menu to display If you have more than one HBA Fast UTIL asks you to select the HBA you want to configure After changing the settings and exiting the utility Fast UTIL reboots your system to load the new parameters Caution If the configu...

Страница 44: ...he default is Disabled Frame Size This setting specifies the maximum frame length supported by the HBA The default size is 2048 which provides maximum performance for F Port point to point connections Loop Reset Delay After resetting the loop the firmware refrains from initiating any loop activity for the number of seconds specified in this setting The default is 5 seconds Adapter Hard Loop ID Thi...

Страница 45: ...HBA select the HBA Fibre Channel hard disk on the system BIOS Note This option applies only to hard disks it does not apply to tape drives and other nondisk devices Restore Default Settings This option restores the HBA default settings Raw NVRAM Data This option displays the adapter s NVRAM contents in hexadecimal format This is a troubleshooting tool you cannot modify the data Advanced Adapter Se...

Страница 46: ... to 0 Enable LIP Reset This setting determines the type of loop initialization process LIP reset that is used when the operating system initiates a bus reset routine When this setting is Yes the driver initiates a global LIP reset to clear the target device reservations When this setting is No the driver initiates a global LIP reset with full login The default is No Enable LIP Full Login This sett...

Страница 47: ...ting Leaving this option enabled guaranties a certified combination of software driver and RISC firmware Enable Database Updates When enabled this setting allows the software to save the loop configuration information in flash memory when the system powers down The default is No Disable Database Load When enabled the device database is read from the Registry during driver initialization When disab...

Страница 48: ...mware Settings Setting Options Default Extended Control Block Enabled Disabled Enabled RIO Operation Mode 0 1 2 3 4 0 Connection Options 0 1 2 2 Class 2 Service Enabled Disabled Disabled ACK0 Enabled Disabled Disabled Fibre Channel Tape Support Enabled Disabled Enabled Fibre Channel Confirm Enabled Disabled Enabled Command Reference Number Enabled Disabled Disabled Read Transfer Ready Enabled Disa...

Страница 49: ...0 This setting determines the type of ACK used When this setting is Enabled sequence ACK is used When this setting is Disabled frame ACK is used The default is Disabled The Class 2 Service setting must be Enabled to use the ACK0 setting Fibre Channel Tape Support This setting enables FCP 2 recovery The default is Enabled Fibre Channel Confirm This setting enables the host to send the FCP confirmat...

Страница 50: ...his setting determines the data rate When this setting is 1 the HBA runs at 2 Gb s When this setting is 2 Fast UTIL determines what rate your system can accommodate and sets the rate accordingly The default is 0 the HBA runs at 1 Gbps Scan Fibre Channel Devices This option scans the FC loop and lists all the connected devices by loop ID Information about each device is listed for example vendor na...

Страница 51: ...stallation Guide B Regulatory Compliance Notices This appendix covers the following topics Federal Communications Commission Notice page 52 Declaration of Conformity for Products Marked with the FCC Logo United States Only page 53 Class A Equipment page 54 Laser Devices page 55 ...

Страница 52: ...both classes to bear a label indicating the interference potential of the device and additional operating instructions for the user The rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or FCC ID on the label Class A devices do not have an FCC logo or ID on the label After the class of the device is determined refer to the corresponding st...

Страница 53: ...undesired operation For questions regarding your product contact Hewlett Packard Company 3000 Hanover St Palo Alto CA 94304 1185 Or call 1 800 652 6672 To identify the device refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the use...

Страница 54: ...Installation Guide Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Japanese Notice Japanese Class A Notice ...

Страница 55: ...ceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP authorized service technicians to repair the laser device Compliance with CDRH Regulations The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 T...

Страница 56: ...Regulatory Compliance Notices 56 FCA2214 FCA2214DC PCI X Host Bus Adapters for Linux NetWare and Windows Installation Guide ...

Страница 57: ...sitive devices This type of damage can reduce the life expectancy of the device To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their conta...

Страница 58: ...hm 10 percent resistance in the ground cords To provide proper grounding wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any...

Страница 59: ... Avis Canadien 53 Japanese 54 components adapters 18 jumpers 20 LED indicators 19 conventions document 9 equipment symbols 10 text symbols 9 D document conventions 9 related documentation 8 drivers HP2300 SYS 32 QL2300 HAM 37 qla2300 24 E electrostatic discharge 57 environmental specifications 15 equipment symbols 10 F Fast UTIL Advanced Adapter settings 45 Extended Firmware settings 48 Fibre Disk...

Страница 60: ...r 37 new Windows driver 32 J Japanese notice 54 L laser devices 55 CDRH regulations 55 international regulations 55 label 55 safety warnings 55 Linux installing driver 24 building a driver from the sources 24 installing the driver on the boot drive 26 loading the driver 26 qla2300 driver 24 M modifications FCC compliance statement 53 N NetWare installing the driver 37 NWCONFIG utility 36 P paramet...

Страница 61: ...s 15 environmental 15 symbols in text 9 on equipment 10 T technical support HP 12 text symbols 9 troubleshooting configuration problems 41 fibre channel problems 41 hardware problems 40 U updating Windows driver 34 W warning symbols on equipment 10 web sites HP storage 12 Windows installing new drivers 32 updating drivers 34 ...

Страница 62: ...Index 62 FCA2214 FCA2214DC PCI X Host Bus Adapters for Linux NetWare and Windows Installation Guide ...

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