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Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 64

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 64

9 Specifications .............................................................................................................................................. 66

Computer specifications ...................................................................................................................................... 66
33.8 cm (13.3 in) display specifications .............................................................................................................. 66
Solid-state drive specifications ........................................................................................................................... 67

10 Statement of memory volatility .................................................................................................................. 68

11 Recycling .................................................................................................................................................. 74

12 Power cord set requirements ...................................................................................................................... 75

Requirements for all countries ............................................................................................................................ 75
Requirements for specific countries and regions ................................................................................................ 75

Index ............................................................................................................................................................. 77

viii

Содержание Elite Dragonfly G2

Страница 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Страница 2: ...nstrued as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition January 2021 Document Part Number M48357 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems m...

Страница 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...11 Bottom 12 Rear 13 Labels 13 Using a SIM card select products only 15 Determining the correct SIM card size for your computer 15 Inserting a nano SIM card 15 Using Tile 16 3 Illustrated parts catalog 17 Computer major components 17 Cable Kit 19 Miscellaneous parts 20 4 Removal and replacement procedures preliminary requirements 22 Tools required 22 Service considerations 22 Plastic parts 22 Cabl...

Страница 6: ...r parts 30 Component replacement procedures 30 Preparation for disassembly 30 Bottom cover 30 Battery 31 Solid state drive 33 WWAN module 36 Heat sink and fan assembly 38 Extend cable 39 Fingerprint reader board 40 Audio board 41 Touchpad 42 Speakers 43 USB board 44 Power button board 45 System board 46 WWAN antennas and cables 48 Display assembly 49 Top cover with keyboard 51 6 Backing up restori...

Страница 7: ...ostics Windows from Support Assistant 61 Accessing HP PC Hardware Diagnostics Windows from the Start menu select products only 61 Downloading HP PC Hardware Diagnostics Windows 61 Downloading the latest HP PC Hardware Diagnostics Windows version from HP 61 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store 61 Downloading HP Hardware Diagnostics Windows by product name or n...

Страница 8: ...s 66 33 8 cm 13 3 in display specifications 66 Solid state drive specifications 67 10 Statement of memory volatility 68 Current BIOS steps 68 Nonvolatile memory usage 70 Questions and answers 72 Using HP Sure Start select products only 73 11 Recycling 74 12 Power cord set requirements 75 Requirements for all countries 75 Requirements for specific countries and regions 75 Index 77 viii ...

Страница 9: ...o Boost Technology 8 MB cache 4 cores Intel Core i3 1115G4 3 00 GHz base frequency up to 4 10 GHz with Intel Turbo Boost Technology 6 MB cache 2 cores Graphics Internal graphics Intel Iris Xe Graphics Core i5 and Core i7 Intel UHD Graphics Core i3 Display 33 8 cm 13 3 in WLED full high definition FHD 1920 1080 narrow bezel UWVA BrightView bent 400 nits 72 CG eDP 1 4 PSR2 low power 1000 nits 72 CG ...

Страница 10: ...luetooth 5 non vPro 802 11ax 2 2 MU MIMO supporting gigabit file transfer speeds Compatible with Miracast devices UEFI Wi Fi Supports HP Connection Optimizer with data analytics Remote manageability for Connection Optimizer via MIK Supports HP Extended Range Wireless LAN Supports HP LAN Wireless Protection WLAN LAN switching Supports Dynamic Antenna Gain EU only Supports Indonesia New Band Support...

Страница 11: ... Backlit spill resistant premium Backlit spill resistant premium privacy Power requirements Battery li polymer 4 cell 56 Whr 2 cell 38 Whr HP long life HP Fast Charge Technology Smart AC adapters 65 W straight slim nPFC USB Type C 65 W straight standard nPFC USB Type C 1 8 m 6 ft Power cord C5 1 0 m 3 3 ft premium C5 1 0 m 3 3 ft conventional Security Trusted Platform Module TPM 2 0 Fingerprint se...

Страница 12: ...64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Pro 64 Windows 10 Pro CBB 1909 Windows 10 Pro 64 Chinese Market Windows 10 Pro 64 StF MSNA Plus FreeDOS 3 0 Servi...

Страница 13: ...ow battery level When the battery has reached a critical battery level the battery light begins blinking rapidly Off The battery is not charging 2 USB Type C power connectors and Thunderbolt ports with HP Sleep and Charge 2 Connects an AC adapter that has a USB Type C connector supplying power to the computer and if needed charging the computer battery and Connects a USB device provides high speed...

Страница 14: ...e such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device Left Use the illustration and table to identify the components on the left side of the computer Table 2 2 Left side components and their descriptions Component Description 1 USB SuperSpeed port with HP Sleep and Charge Connects a USB device provides high...

Страница 15: ...Blinking select products only The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of power 4 Security cable slot Attaches an optional security cable to the computer NOTE ...

Страница 16: ...lso allow a facial recognition logon to Windows instead of a password logon NOTE Camera functions vary depending on the camera hardware and software installed on your product The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Sa...

Страница 17: ...taskbar search box and then press enter 2 Choose a setting Turning on the touchpad Follow these steps to turn on the touchpad 1 Type touchpad settings in the taskbar search box and then press enter 2 Using an external mouse click the Touchpad button If you are not using an external mouse press the Tab key repeatedly until the pointer rests on the touchpad button Then press the spacebar to select t...

Страница 18: ...external mouse Lights Use the illustration and table to identify the lights on the computer Table 2 6 Lights and their descriptions Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Privacy key light On Privacy screen is on which helps prevent side angle viewing 3 Mute light On Computer sound is off Off Computer sound is on 4 Microphon...

Страница 19: ...elow the keyboard Table 2 7 Speakers and fingerprint reader and their descriptions Component Description 1 Speakers 2 Produce sound 2 Fingerprint reader Allows a fingerprint logon to Windows instead of a password logon Touch your finger to the fingerprint reader IMPORTANT To prevent fingerprint logon issues make sure when you register your fingerprint that all sides of your finger are registered b...

Страница 20: ... system functions 5 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys When num lk is pressed the keypad can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key NOTE If the keypad function is active when the computer is turned off that function is reinstated when the compu...

Страница 21: ...d table to identify the rear component Table 2 10 Rear component and its description Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Labels The labels affixed to the computer provide information you m...

Страница 22: ...t be asked for the serial number the product number or the model number Locate this information before you contact support Your service label will resemble one of these examples Refer to the illustration that most closely matches the service label on your computer Table 2 11 Service label components Component 1 HP product name 2 Warranty period 3 Product ID 4 Serial number Table 2 12 Service label...

Страница 23: ...ot use SIM card adapters To prevent damage to the SIM card or connectors use minimal force when inserting or removing a SIM card Determining the correct SIM card size for your computer Before purchasing a SIM card follow these instructions to determine the correct SIM card size for your computer 1 Go to http www hp com support and then search for your computer by product name or number 2 Select Pr...

Страница 24: ... is firmly seated Using Tile Some computers include a Tile Bluetooth device that can help find your computer even when it is off or in the Sleep state The Tile device operates in combination with the Tile software on your computer NOTE The limit of the Tile Bluetooth signal is approximately 76 m 250 feet To use the Tile features on your computer 1 Select the Start menu and then select the Tile app...

Страница 25: ...TE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer Computer major c...

Страница 26: ...or models with WWAN M42279 001 5 Fingerprint reader includes cable NOTE The fingerprint reader bracket is available in the Hardware Kit as spare part number M42270 001 for models without WWAN and M48386 001 for models with WWAN M42269 001 6 Audio board includes cable M42275 001 7 Battery 4 cell 56 Whr L52581 005 2 cell 38 Whr L71760 005 8 Speaker L74101 001 9 WWAN module Intel XMM 7360 LTE Advance...

Страница 27: ...cessor with 8 GB of system memory M42285 xx1 Intel Core i5 1135G7 processor with 16 GB of system memory M42284 xx1 Intel Core i5 1135G7 processor with 8 GB of system memory M42283 xx1 Intel Core i3 1115G4 processor with 8 GB of system memory M42282 xx1 12 Heat sink and fan assembly Standard M42267 001 Titanium M42268 001 13 Solid state drive 2 TB PCIe 3 4 TLC L85358 002 1 TB PCIe 3 4 TLC L85348 00...

Страница 28: ...or use in models without WWAN M42293 001 USB board cable WLAN not illustrated Extend cable Touchpad cable Thermal grease not illustrated Miscellaneous parts To identify the miscellaneous parts use this table Table 3 3 Miscellaneous part descriptions and part numbers Component Spare part number AC adapters 65 W nPFC USB C 1 8 m 6 0 ft L67440 001 65 W nPFC USB C 1 8 m 6 0 ft slim L04650 850 Pen HP A...

Страница 29: ...ty lock bracket solid state drive insulator nano SIM tray system board ZIF shield WWAN board ZIF shield top antenna frame bottom gasket absorber USB Type C insulator system board insulator audio washer insulator rubber insulator 21 mm 8 mm and thermal grease M48386 001 System board support kit includes absorber shield and processor insulator M48387 001 Power cord C5 conventional 1 0 m 3 3 ft India...

Страница 30: ...Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat or seat the cables during removal...

Страница 31: ...troy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device might function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into ...

Страница 32: ...nductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in...

Страница 33: ...c safe materials when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Use conductive field service tools such as cutters screwdrivers and vacuums Avoid contact with pins leads or circuitry Recommended materials and equipment HP recommends certain materials and equipment to prevent sta...

Страница 34: ...27 for guidelines to help prevent the spread of harmful bacteria and viruses Removing dirt and debris from your computer Here are the recommended steps to clean dirt and debris from your computer For computers with wood veneer see Caring for wood veneer select products only on page 28 1 Wear disposable gloves made of latex or nitrile gloves if you are latex sensitive when cleaning the surfaces 2 T...

Страница 35: ...ive when cleaning the surfaces 2 Turn off your device and unplug the power cord and other connected external devices Remove any installed batteries from items such as wireless keyboards CAUTION To prevent electric shock or damage to components never clean a product while it is turned on or plugged in 3 Moisten a microfiber cloth with a mixture of 70 isopropyl alcohol and 30 water The cloth should ...

Страница 36: ...nd transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surf...

Страница 37: ...he left panel Details display in the right panel Chrome 1 Go to support google com chrome 2 Search collect Chrome device logs Technical bulletins To locate technical bulletins 1 Go to www hp com 2 Place the cursor over Problem solving to display more options 3 Select Support Troubleshooting 4 Type the serial number product number or product name to go to the product support page 5 Select Advisorie...

Страница 38: ...the parts described in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 22 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation...

Страница 39: ...r from the computer 3 To replace the bottom cover reverse the removal procedures Battery To remove the battery use this procedure and illustration Table 5 2 Battery description and part number Description Spare part number Battery 4 cell 56 Whr L52581 005 Battery 2 cell 38 Whr L71760 005 Component replacement procedures 31 ...

Страница 40: ...cross the connectors Before removing the battery follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP IMPORTANT Removing...

Страница 41: ...ate drive descriptions and part numbers Description Spare part number 2 TB PCIe 3 4 TLC L85358 002 1 TB PCIe 3 4 TLC L85348 002 512 GB PCIe 3 4 TLC L85360 002 512 GB PCIe 3 4 TLC self encrypting L85368 002 512 GB PCIe value L85364 002 512 GB solid state drive 32 GB Optane memory L85366 002 256 GB PCIe 3 4 TLC L85350 002 256 GB PCIe 3 4 TLC self encrypting M07245 002 Component replacement procedure...

Страница 42: ... for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 Remove the solid state drive 1 Use the tab to lift the metal cover from the solid state drive 2 Remove the Phillips M2 0 2 5 screw 1 that secures the drive to the computer 34 Chapter 5 Removal and replacement procedure...

Страница 43: ... procedures NOTE Solid state drives are designed with a notch to prevent incorrect insertion When replacing the cover over the solid state drive position the cover over the drive 1 and the insert the edges of the cover into the clips 2 that secure it to the system board Component replacement procedures 35 ...

Страница 44: ...governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WWAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page ...

Страница 45: ...odule away from the slot at an angle NOTE When viewed with the antenna terminals at the top of the module the white WWAN antenna cables connects to the terminal to the left of the black WWAN antenna cables 4 If the WWAN antenna is not connected to the terminal on the WWAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this proce...

Страница 46: ...r for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 Remove the heat sink and fan assembly 1 Remove the four Phillips M2 0 3 0 screws 1 that secure the heat sink to the computer 2 Remove the three Phillips M2 0 3 0 screws 2 that secure the fan to the computer 3 Disconne...

Страница 47: ...ailable in the Cable Kit models with WWAN M48385 001 Extend cable available in the Cable Kit models without WWAN M42293 001 Before removing the extend cable follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 Remove the extend ca...

Страница 48: ...rprint reader bracket available in Hardware Kit models with WWAN M48386 001 Before removing the fingerprint reader board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Remove the battery see Battery on page 31 Remove the fingerprint reader board 1 Disconnect the cable from the ZIF connector on the...

Страница 49: ...escription Spare part number Audio board includes cable M42275 001 Before removing the audio board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 Remove the audio board 1 Disconnect the cable from the ZIF connector on the sy...

Страница 50: ...ed in Cable Kit models with WWAN M48385 001 Before removing the touchpad follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Remove the battery see Battery on page 31 Remove the touchpad 1 Disconnect the touchpad cable from the touchpad ZIF connector 1 and then release the cable from the adhesive that ...

Страница 51: ...ers L74101 001 Before removing the speakers follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Remove the battery see Battery on page 31 Remove the speakers 1 Disconnect the WWAN antenna cable from the WWAN module and remove it from the clips on the board 1 2 Disconnect the cable from the system board...

Страница 52: ...WAN M48385 001 Before removing the USB board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 4 Remove the heat sink and fan assembly Heat sink and fan assembly on page 38 5 Remove the power button board Power button board on ...

Страница 53: ...lock metal bracket from the side of the board 2 7 Remove the three Phillips M2 0 3 0 screws 3 that secure the board to the computer 8 Lift the bottom of the board and then pull it out from under the ledge on the top of the computer to remove it 4 Reverse this procedure to install the USB board Power button board To remove the power button board use this procedure and illustration Component replace...

Страница 54: ...er button board cable from the ZIF connector on the USB board 1 and then lift the power button board and plastic support piece from the slot on the side of the computer 2 Reverse this procedure to install the power button board System board To remove the system board use these procedures and illustrations Table 5 13 System board descriptions and part numbers Description Spare part number System bo...

Страница 55: ...rocessor with 8 GB of system memory M42283 xx1 Intel Core i3 1115G4 processor with 8 GB of system memory M42282 xx1 Before removing the system board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 4 Remove the audio board see...

Страница 56: ...at sink out from under the lip at the top of the computer 4 Reverse this procedure to install the system board WWAN antennas and cables To remove the WWAN antennas and cables use this procedure and illustration Table 5 14 WWAN antennas and cables description and part number Description Spare part number WWAN antennas and cables M48385 001 48 Chapter 5 Removal and replacement procedures for authori...

Страница 57: ...stem board on page 46 6 Remove the speaker assembly see Speakers on page 43 Remove the WWAN antennas and cables 1 Disconnect the antenna cables from the WWAN module 1 and then remove the cables from the clips on the USB board 2 2 Disconnect the cable from the ZIF connector on the WWAN antenna 3 3 Peel the antennas off the computer 4 to remove them Reverse this procedure to install the WWAN antenna...

Страница 58: ...ove the bottom cover Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 4 Remove the USB board USB board on page 44 5 Remove the power button board Power button board on page 45 Remove the display assembly 1 Disconnect the display cable from the system board 1 2 Disconnect the antenna cables from the WLAN module 2 3 Disconnect the display cable from...

Страница 59: ... country codes Table 5 16 Top cover with keyboard descriptions and part numbers Description Spare part number Top cover with keyboard backlit M42280 xx1 Top cover with keyboard backlit for use in privacy models M42281 xx1 Table 5 17 Spare part country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number B...

Страница 60: ...nmark 081 Japan 291 Taiwan AB1 Denmark Finland and Norway DH1 The Netherlands B31 Thailand 281 French Canada DB1 Northern Africa FP1 Turkey 141 Finland Sweden B71 Norway 091 Turkey F 541 France 051 Portugal 131 Ukraine BD1 Germany 041 Romania 271 United Kingdom 031 Greece 151 Russia 251 United States 001 52 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 61: ...s NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com support search for HP Cloud Recovery and then select the result that matches the...

Страница 62: ...original operating system and software programs that were installed at the factory On select products it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool For details see Using the HP Cloud Recovery Download Tool to create recovery media select products only on page 53 NOTE If you cannot create recovery media yourself contact support to obtain recovery discs Go...

Страница 63: ...t and then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC operating system OS recovery solution built into the hardware and software HP Sure Recover can fully restore the HP OS image without installed recovery software Using HP Sure Recover an administrator or user can restore the system and install Lates...

Страница 64: ...r use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following methods To exit Com...

Страница 65: ...Setup 1 Start Computer Setup See Using Computer Setup on page 56 2 Select Main and then select System Information 3 To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for later BIOS versions see Preparing for a BIOS update on page 57 Prep...

Страница 66: ...ctions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Type file in the taskbar search box and then select File Explorer 2 Select your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder that contains the update 4 Double click the file that ...

Страница 67: ...uter Setup See Using Computer Setup on page 56 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start automatically restores the BIOS t...

Страница 68: ...res hardware replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you receive a failure ID Click Next to open the Event Automation Service EAS page where you can log the case or Scan the QR code w...

Страница 69: ...est that you want to run and then follow the on screen instructions NOTE To stop a diagnostic test select Cancel Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only You must use a Windows computer to download this tool because only exe files are provided Downloading the latest HP PC Hardware Diagnostics Windows...

Страница 70: ...is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloadi...

Страница 71: ...dware Diagnostics UEFI downloading instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive follow this procedure 1 Go to http www hp com go ...

Страница 72: ...upport 2 Select Software and Drivers select your type of product enter the product name or number in the search box that is displayed select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP P...

Страница 73: ...omization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts Using Remote HP PC Hardware Diagnostics UEFI settings select products only 65 ...

Страница 74: ...ating voltage and current 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for p...

Страница 75: ... ms 1 0 ms 1 0 ms Access times logical 1 0 ms 0 1 ms 0 1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MB s up to 2150 MB s up to 2150 MB s up to 2150 MB s up to 2150 MB s Random read Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Sequential write up to 1550 MB s up to 1550 MB s up to 1550 MB s up to 1550 MB s up to 1550 MB s Random write...

Страница 76: ...steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then quickly press esc NOTE If the system has a BIOS administrato...

Страница 77: ...t least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps If you clear data using Secure Erase you cannot recover it a Turn on or restart the computer and then quickly press es...

Страница 78: ... changing the Windows date time This memory is not write protected Controller NIC EEPROM 64 KB not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility must be used to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will ...

Страница 79: ... for updating the firmware Only firmware updates digitally signed by Intel can be applied using this utility Bluetooth flash select products only 2 megabits No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility must be used for writing dat...

Страница 80: ...diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the runtime environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed syste...

Страница 81: ...ear or delete all Secure Boot Keys a Turn on or restart the computer and then quickly press esc b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using HP Sure Start select products only Select compute...

Страница 82: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 74 Chapter 11 Recycling ...

Страница 83: ...power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an...

Страница 84: ...lexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF three conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power c...

Страница 85: ...r 8 computer major components 17 Computer Setup navigating and selecting 56 restoring factory settings 56 starting 56 computer specifications 66 connector power 5 D display specifications 66 display components 7 E electrostatic discharge ESD 22 23 preventing damage 22 23 24 embedded numeric keypad identifying 12 esc key identifying 12 extend cable removal 39 spare part number 39 F fingerprint read...

Страница 86: ...orts 3 sensors 3 product name and number computer 13 R recovery 53 discs 54 media 54 USB flash drive 54 recovery media 53 creating using HP Cloud Recovery Download Tool 53 creating using Windows tools 53 regulatory information regulatory label 13 wireless certification labels 13 Remote HP PC Hardware Diagnostics UEFI settings customizing 64 using 64 removal and replacement procedures 30 solid stat...

Страница 87: ... Charge identifying 6 USB Type C power connector and Thunderbolt port with HP Sleep and Charge identifying 5 V vents identifying 13 W Windows backup 53 recovery media 53 system restore point 53 Windows key identifying 12 Windows tools using 53 wireless antennas identifying 8 wireless certification label 13 WLAN antennas identifying 8 WLAN device 13 WLAN label 13 workstation guidelines 22 WWAN ante...

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