HP Elite Autofocus Webcam User’s Guide
21
Troubleshooting
Problem
Solution
The image is fuzzy
Make sure that you removed the protective film from the webcam lens.
Turn off the autofocus feature and use the software settings to manually adjust
the focus. See
Adjusting Image Properties
and
Adjusting Camera Settings
for
details.
I don’t want to use Magic-i 3
with my IM application
Open your IM application and use the preference settings to select a different
video device. See the documentation for your IM application for details.
I closed Magic-i 3 during a
chat, and now my webcam
isn’t connected to my IM
application
Re-open Magic-i 3 by double-clicking the Magic-i 3
icon on your
computer desktop, or select a different video device in your IM application.
See your IM documentation for details.
I want to turn off the autofocus
feature
1
Do one of the following:
Double-click the
WebCam Companion
icon on the Windows
desktop, and then click the
WebCam Settings
icon.
Double-click the
Magic-i 3
icon on the Windows desktop, and
then click the
Settings
icon.
2
Click the
Camera Control
tab.
3
Remove the check from
Focus
check box.
4
Drag the
Focus
slider to manually adjust the focus.
5
Click
OK
or
Apply
.
Magic-i 3 closes when I press
the Snapshot button
Only one application can use your webcam at a time. If the video stream has
disappeared from your IM application, close the IM application and then press
the
HP Instant Chat
button again to open both Magic-i 3 and your IM
application.
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