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Troubleshooting

HPE Edgeline Troubleshooting Guide

The

HPE Edgeline System Troubleshooting Guide

provides procedures for resolving common problems

and comprehensive courses of action for fault isolation and identification, issue resolution, and software
maintenance on the Edgeline System. The document is available in the

Hewlett Packard Enterprise

Information Library

Troubleshooting

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Содержание Edgeline EL4000

Страница 1: ... and maintenance procedures diagnostic tools specifications and requirements for hardware components and software This guide is for an experienced service technician Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions ...

Страница 2: ... Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Acknowledgments Intel Itanium Pentium Intel Inside and the Intel I...

Страница 3: ...ocedures 21 Required tools 21 Safety considerations 21 Preventing electrostatic discharge 21 Symbols on equipment 21 System warnings and cautions 22 Preparing to remove or replace components 22 Power down the system 23 Dismount the system 23 Remove the access panel 23 Removing the PCIe access panel 23 Removing the PXIe access panel 24 Remove the fixed top cover 24 Removing the fixed top cover of t...

Страница 4: ...a PXIe configuration 43 Troubleshooting 45 HPE Edgeline Troubleshooting Guide 45 Component identification 46 Base configurations 46 PCIe configuration 46 Front panel components 46 Front panel LEDs and buttons 47 Rear panel components 48 System board components PCIe 48 Cartridge slot identification 49 PXIe configuration 49 Front panel components 49 Front panel LEDs and buttons 50 Rear panel compone...

Страница 5: ...d other resources 62 Accessing Hewlett Packard Enterprise Support 62 Information to collect 62 Accessing updates 62 Customer self repair 63 Remote support 63 Acronyms and abbreviations 64 Documentation feedback 66 Contents 5 ...

Страница 6: ...e spare parts on page 6 2 Cartridge rail card spare parts on page 7 3 Fan spare part on page 7 4 Baseboard PCA spare parts on page 7 5 QSFP riser card spare part on page 7 6 SFP riser card spare parts on page 7 7 PCIe riser card spare parts on page 7 8 Power supply spare parts on page 8 9 Front panel board spare parts on page 8 10 Cable kit spare parts on page 81 1 Not shown For more information s...

Страница 7: ...E EL4000 PassThru baseboard PCA 867520 001 HPE EL4000 Switch baseboard PCA 867524 001 QSFP riser card spare part Customer self repair Optional The QSFP riser card is supported only on the HPE Edgeline EL4000 PassThru System Description Spare part number QSFP riser card V2 867531 001 SFP riser card spare parts Customer self repair Optional The SFP riser card is supported only on the HPE Edgeline EL...

Страница 8: ...r Optional Description Spare part number EL4000 cable kit Includes the following Left cable harness assembly Front panel cable assembly Cable front I O USB assembly Right cable harness PCIe assembly EL4000 RJ45 cable assembly 867736 001 USB to Serial cable assembly kit 872326 001 System components for PXIe configuration Hewlett Packard Enterprise continually improves and changes product parts For ...

Страница 9: ...part on page 10 8 Cable kit spare parts on page 101 1 Not shown For more information see Removal and replacement procedures on page 21 Cartridge spare parts Customer self repair Optional For information on supported cartridges see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs Cartridge rail card spare parts Customer self repair Optional Description Spare...

Страница 10: ...onal Description Spare part number HPE EL4000 Instrumentation baseboard PCA 867525 001 Power supply spare parts Customer self repair Mandatory Description Spare part number 800W Flex Slot 48VDC Hot Plug Power Supply 754382 001 800W Flex Slot Platinum Plus Hot Plug Power Supply 754381 001 Front panel board spare part Customer self repair Optional Description Spare part number Front panel board 8675...

Страница 11: ...ly UID to main baseboard cable assembly Cable front I O USB assembly Rail board to system board right SAS cable x8 12G assembly Rail board to system board left SAS cable x8 12G assembly Front bezel to system board SMA cable assembly Power cable assembly 869163 001 USB to Serial cable assembly kit 872326 001 Illustrated parts catalog 11 ...

Страница 12: ...rd Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in Hewlett Packard Enterprise billing you for the replacement With a customer self repair Hewlett Packar...

Страница 13: ... client est obligatoire Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces les coûts de déplacement et main d œuvre du service vous seront facturés Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che poss...

Страница 14: ...nfahrt und Arbeitskosten für diesen Service berechnet Optional Teile für die das Customer Self Repair Verfahren optional ist Diese Teile sind auch für Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen möchten können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen HINW...

Страница 15: ...la sustitución de estos componentes Dichos componentes se identifican con la palabra No en el catálogo ilustrado de componentes Según la disponibilidad y la situación geográfica los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable Si la situación geográfica lo permite se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional Si preci...

Страница 16: ...ise vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd Als het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan Hewlett Packard Enterprise Het defecte onderdeel moet met de bijbeho...

Страница 17: ...m a peça CSR de reposição se a peça com defeito deve ser devolvida à Hewlett Packard Enterprise Nos casos em que isso for necessário é preciso enviar a peça com defeito à Hewlett Packard Enterprise você deverá enviar a peça com defeito de volta para a Hewlett Packard Enterprise dentro do período de tempo definido normalmente em 5 cinco dias úteis A peça com defeito deve ser enviada com a documenta...

Страница 18: ...18 Customer self repair ...

Страница 19: ...Customer self repair 19 ...

Страница 20: ...20 Customer self repair ...

Страница 21: ...om their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols might be found on the equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified...

Страница 22: ...ctric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed aga...

Страница 23: ...before the system enters standby mode Press and hold the Power On Standby button of the cartridges installed in the system for more than 4 seconds to force the system to power down This method forces the system to power down without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Verify the system is in standby mode and the sy...

Страница 24: ...ess panel 2 1 Remove the fixed top cover Depending on the configuration of your system perform one or more of the following procedures Removing the fixed top cover of the PCIe system on page 25 Removing the fixed front top cover of the PXIe system on page 25 Removing the fixed rear top cover of the PXIe system on page 25 24 Removing the PXIe access panel ...

Страница 25: ...ure 1 Using a Torx screwdriver remove the 10 T 10 Torx screws securing the fixed front top cover to the system 1 2 1 1 1 1 1 1 1 1 Removing the fixed rear top cover of the PXIe system Procedure 1 Remove the PXIe access panel Removing the PXIe access panel on page 24 2 Using a Torx screwdriver remove the 14 T 10 Torx screws securing the fixed rear top cover to the system Removing the fixed top cove...

Страница 26: ...rocedure 1 Power down the system Power down the system on page 23 2 Dismount the system Dismount the system on page 23 3 Remove the access panel Removing the PCIe access panel on page 23 4 Disconnect the two cables from the left PCIe riser assembly 5 Using a Torx screwdriver unscrew the captive T 15 screw and remove the left PCIe riser assembly 26 Remove the PCIe riser assembly ...

Страница 27: ...nt the system Dismount the system on page 23 3 Remove the access panel Removing the PCIe access panel on page 23 4 Disconnect the two cables from the right PCIe riser assembly 5 Using a Torx screwdriver unscrew the captive T 15 screw and remove the right PCIe riser assembly Removing the right PCIe riser assembly 27 ...

Страница 28: ...wer supply in the system 3 Unwrap the cable tie wrap and disconnect the power cord from the power supply 4 Press the power supply release lever and remove the power supply To replace the component reverse the removal procedure Removing and replacing a DC power supply Procedure 1 Power down the system 2 Remove the cable tie wrap and disconnect the power cord from the power source 3 Press the power ...

Страница 29: ...emove the ground cable from the top of the power supply 5 Remove the connector from the rear of the power supply To replace the component reverse the removal procedure Removal and replacement procedures 29 ...

Страница 30: ...he battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product Procedure 1 Power down the system Power down the system on page 23 2 Dism...

Страница 31: ...For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Removing and replacing a fan Procedure 1 Power down the system Power down the system on page 23 2 Dismount the system Dismount the system on page 23 3 Remove the access panel Remove the access panel on page 23 4 Disconnect the fan cable from the board and remove the fa...

Страница 32: ...rprise website http www hpe com info edgeline docs Memory configuration and replacement Heatsink replacement Removing and replacing the front panel board Depending on your system configuration perform one of the following procedures Remove and replace the front panel board for the PCIe configuration on page 32 Remove and replace the front panel board for the PXIe configuration on page 34 Remove an...

Страница 33: ...1 1 1 1 2 5 Disconnect the cables from the rail board assembly 6 Using a Torx screwdriver remove six T 15 Torx screws and remove the front panel board Removal and replacement procedures 33 ...

Страница 34: ... system on page 25 4 Disconnect any cables connected to the front panel 5 Remove the REF IN and REF OUT clock connectors Note the color and location of the connectors while removing them to avoid confusion while reinstalling them For REF connector locations see Front panel components on page 49 6 Using a Torx screwdriver remove the four T 10 Torx screws and then remove the front end bezel 2 1 1 1 ...

Страница 35: ... replace the cartridge rail cards in a PCIe system on page 35 Remove and replace the cartridge rail cards in a PXIe system on page 37 Remove and replace the cartridge rail cards in a PCIe system Procedure 1 Power down the system Power down the system on page 23 2 Dismount the system Dismount the system on page 23 3 Remove all cartridges Removing and replacing the cartridge on page 32 4 Remove the ...

Страница 36: ... all cables from the rail cards 7 Using a Torx screwdriver remove the two T 15 screws from both the left and right rail card retention brackets and remove the brackets 8 Using a Torx screwdriver unscrew the eight captive T 15 screws and then remove the rail cards 36 Removal and replacement procedures ...

Страница 37: ...23 3 Remove all cartridges Removing and replacing the cartridge on page 32 4 Remove the access panel Removing the PXIe access panel on page 24 5 Remove the fixed front top cover Removing the fixed front top cover of the PXIe system on page 25 6 Disconnect all cables from the rail cards 7 Using a Torx screwdriver remove the two T 15 screws and then remove the rail cards Remove and replace the cartr...

Страница 38: ... and replace the left PCIe riser card Procedure 1 Power down the system Power down the system on page 23 2 Dismount the system Dismount the system on page 23 3 Remove the access panel Removing the PCIe access panel on page 23 4 Remove the left PCI riser assembly Removing the left PCIe riser assembly on page 26 5 Using a Torx screwdriver remove the three T 15 Torx screws and then remove the PCIe ri...

Страница 39: ... replacing the PCIe QSFP riser card About this task The QSFP riser card is supported only on the HPE Edgeline EL4000 PassThru System Procedure 1 Power down the system Power down the system on page 23 2 Dismount the system Dismount the system on page 23 3 Remove the access panel Removing the PCIe access panel on page 23 4 Remove the left PCIe riser assembly Removing the left PCIe riser assembly on ...

Страница 40: ... system Dismount the system on page 23 3 Remove the access panel Removing the PCIe access panel on page 23 4 Remove the left PCIe riser assembly Removing the left PCIe riser assembly on page 26 5 Remove the right PCIe riser assembly Removing the right PCIe riser assembly on page 27 6 Disconnect the SFP riser card cable from the baseboard 7 Using a Torx screwdriver remove the two T 15 screws and th...

Страница 41: ...panel Removing the PXIe access panel on page 24 4 Removed the fixed front top cover Removing the fixed front top cover of the PXIe system on page 25 5 Remove the fixed rear top cover Removing the fixed rear top cover of the PXIe system on page 25 6 Disconnect the cables from the PXIe riser assembly 7 Using a Torx screwdriver unscrew the two T 15 screws and then remove the PXIe riser assembly Remov...

Страница 42: ...n page 43 Remove and replace the baseboard in a PCI configuration Procedure 1 Power down the system Power down the system on page 23 2 Dismount the system Dismount the system on page 23 3 Remove all cartridges Removing and replacing the cartridge on page 32 4 Remove the access panel Removing the PCIe access panel on page 23 5 Remove the fixed top cover Removing the fixed top cover of the PCIe syst...

Страница 43: ...page 23 2 Dismount the system Dismount the system on page 23 3 Remove all cartridges Removing and replacing the cartridge on page 32 4 Remove the access panel Remove the access panel on page 23 5 Remove the fixed front top cover Removing the fixed front top cover of the PXIe system on page 25 6 Remove the fixed rear top cover Removing the fixed rear top cover of the PXIe system on page 25 7 Remove...

Страница 44: ...1 1 1 1 1 1 1 1 1 2 To replace the component reverse the removal procedure 44 Removal and replacement procedures ...

Страница 45: ...uide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification issue resolution and software maintenance on the Edgeline System The document is available in the Hewlett Packard Enterprise Information Library Troubleshooting 45 ...

Страница 46: ... half length PCIe cards The core network is Layer 2 switched A separate 1G RJ 45 network port is provided for access to the iLO management network HPE Edgeline EL4000 10GbE 2xSFP Switch PXIe System Supports 1 to 4 PXIe modules The core network is Layer 2 switched A separate 1G RJ 45 network port is provided for access to the iLO management network For identification of system components see the fo...

Страница 47: ...dition Off No power or no cartridge installed 4 Cartridge UID LED Blue Cartridge ID is selected Flashing Blue Cartridge firmware update is in progress or iLO IRC is in use Off Cartridge ID is not selected 5 Management reset pin hole button1 Pressing the reset button resets the chassis controller iLO remains operational 6 Chassis system health LED Green Normal operation Flashing Amber Degraded cond...

Страница 48: ... iLO port 5 Chassis UID LED 6 PCIe slot 1 top 7 PCIe slot 2 bottom 8 Power supply 9 QSFP Uplink B or SFP Uplink B1 10 QSFP Uplink A or SFP Uplink A1 1 Rear components include either QSFP or SFP ports depending on configuration System board components PCIe 2 1 1 2 3 4 5 6 48 Rear panel components ...

Страница 49: ... bottom Cartridge 2 3 Right side top Cartridge 3 4 Right side bottom Cartridge 4 PXIe configuration Front panel components 1 2 8 9 3 4 5 6 7 Item Description 1 Cartridge 1 2 Cartridge 2 3 10 MHz REF OUT clock 4 SFP Uplink A connector 5 SFP Uplink B connector 6 10 MHz REF IN clock 7 iLO connector Table Continued Cartridge slot identification 49 ...

Страница 50: ...on Flashing Red Critical condition Off No power or no cartridge installed 4 Cartridge UID LED Blue Cartridge ID is selected Flashing Blue Cartridge firmware update is in progress or iLO IRC is in use Off Cartridge ID is not selected 5 Management reset pin hole button1 Pressing the reset button resets the chassis controller iLO remains operational 6 Chassis system health LED Green Normal operation ...

Страница 51: ...m Description 1 Power supply 1 2 PXIe slot 4 3 PXIe slot 5 4 PXIe slot 3 5 PXIe slot 2 6 Power supply 2 Rear panel LEDs and buttons 2 1 3 2 Item Description 1 Power supply 1 LED 2 Chassis UID LED 3 Power supply 2 LED Rear panel components 51 ...

Страница 52: ...oard 2 DIP Switch 3 System battery DIP switch Position Default Function S1 Off Off Fan normal mode On Fan high mode Cartridge slot identification 3 4 1 2 Item Description 1 Left side top Cartridge 1 2 Left side bottom Cartridge 2 Table Continued 52 System board components PXIe ...

Страница 53: ...Item Description 3 Right side top Cartridge 3 4 Right side bottom Cartridge 4 Component identification 53 ...

Страница 54: ...ximum rate of change is 20 C per hour 36 F per hour Table 2 ASHRAE Class A3 specifications Specification Value Temperature range1 Operating 5 C to 40 C 41 F to 104 F Nonoperating 30 C to 60 C 22 F to 140 F Relative humidity noncondensing Operating 8 to 90 at 28 C 82 4 F maximum wet bulb temperature Non Operating 5 to 95 at 38 7 C 101 7 F maximum wet bulb temperature 1 All temperature ratings shown...

Страница 55: ...ions Specification Value Temperature range1 Operating 0 C to 55 C 32 F to 131 F Nonoperating 30 C to 60 C 22 F to 140 F Relative humidity noncondensing Operating 8 to 90 at 28 C 82 4 F maximum wet bulb temperature Non Operating 5 to 95 at 38 7 C 101 7 F maximum wet bulb temperature 1 All temperature ratings shown are for sea level An altitude derating of 1 0 C per 304 8 m 1 8 F per 1 000 ft to 3 0...

Страница 56: ... rated at 65 C or higher and an air speed of 375 ft min Mechanical specifications Specification Value Length 615 mm 24 21 in Width 435 mm 17 13 in Depth 43 mm 1 69 in Weight 14 kg 30 86 lb Power supply specifications Depending on installed options the system is configured with one of the following power supplies HPE 800W Flex Slot Platinum Hot Plug Power Supply on page 56 HPE 800W Flex 48VDC Hot P...

Страница 57: ... Thermal Unit rating BTU Hr 3090 3040 2997 2972 2968 2963 2960 2963 HPE 800W Flex 48VDC Hot Plug Power Supply Specification Value Input voltage range V DC 40 to 72 Frequency range Nominal Hz DC Nominal input voltage V DC 40 48 72 Maximum rated output wattage rating Watts 800 800 800 Nominal input current A DC 22 0 18 1 11 9 Maximum rated input wattage rating Watts 882 871 858 Maximum rated VA Volt...

Страница 58: ...ecifications Value Pollution degree 2 For indoor use only in a climate controlled environment Shock and vibration specifications Specification Value Operational shock 30 g peak half sine 11 ms pulse Random vibration 5 Hz to 500 Hz 0 3 g rms Acoustic emission specifications Acoustic noise Acoustic noise specifications for the following base configurations are available Table 5 Base configuration 1 ...

Страница 59: ...s idle system configuration LWAd B LpAm dBA Base 1 8 64 6 Base 2 8 64 6 Table 8 Acoustic noise when system is operating system configuration LWAd B LpAm dBA Base 1 8 64 6 Bae 2 8 64 6 NOTE If used in a manner not described in this document the protection provided by the system can be impaired System synchronization clock specifications 10 MHz system reference clock PXI_CLK10 Specification Value Ma...

Страница 60: ...pair has 50 W termination to 1 30 V or Thévenin equivalent 400 mV to 1 000 mV NOTE For other specifications see PXI 5 PXI Express Hardware Specification at the PXI Systems Alliance website http www pxisa org userfiles files Specifications PXIEXPRESS_HW_SPEC_R1 PDF External 10 MHz reference out SMA on front panel of chassis Specification Value Accuracy 25 ppm max guaranteed over the operating tempe...

Страница 61: ...ibrary www hpe com info EIL Single Point of Connectivity Knowledge SPOCK Storage compatibility matrix www hpe com storage spock Storage white papers and analyst reports www hpe com storage whitepapers For additional websites see Support and other resources Websites 61 ...

Страница 62: ...ial number Operating system name and version Firmware version Error messages Product specific reports and logs Add on products or components Third party products or components Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To download produ...

Страница 63: ...ty or contractual support agreement It provides intelligent event diagnosis and automatic secure submission of hardware event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote su...

Страница 64: ... PCI peripheral component interconnect PCIe Peripheral Component Interconnect Express PXE preboot execution environment PXI PCI eXtensions for instrumentation PXIe PCI eXtensions for instrumentation express QSFP enhanced quad small form factor pluggable SFP enhanced small form factor pluggable UEFI Unified Extensible Firmware Interface UID unit identification WiFi wireless fidelity WLAN wireless l...

Страница 65: ...wireless wide area network Acronyms and abbreviations 65 ...

Страница 66: ...ggestions or comments to Documentation Feedback docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page 66 Documentation feedback ...

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