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Problem

Possible Cause

Solution

When playing the video in full screen
mode, the motion is not smooth.

The resolution is set too high
or the monitor is not in the
correct mode or other
applications are using too
much of the computer's
resources.

Try the following tips to improve the smoothness of
the movie playback:

Reduce the resolution of the display to 640 x
480 or 800 x 600.

Use the adapter in extend mode.

Terminate any other CPU intensive
applications running on the computer.

If you still have issues playing media content on
the adapter, try the following:

As some media players require DirectX
hardware support to correctly operate, try a
different media player which requires less
DirectX support.

Drag the media player to the add-on screen
and close the player. Restart the player and it
should open on the add-on monitor. Now try
playing the media file again.

Try reducing the hardware acceleration level
of the primary display (NOT the add-on
monitor) to levels 1, 2 or 3 and restarting the
media player. The hardware acceleration can
be found by right-clicking on your desktop and
clicking 

Properties

 > 

Settings

 > 

Advanced

 >

Troubleshoot

. Some players use this setting

even when playing on a different display.

The video playback may be unusual when the
add-on monitor is mirroring the primary
display and there is another extended screen
connected to the computer. The extended
screen must be disabled before the content
will be correctly cloned to the add-on monitor.

In extend mode, the add-on monitor
appears to have a black border
around the desktop.

The resolution used by the
add-on monitor is larger than
the resolution used by the
primary monitor.

Configure the add-on monitor to use the same
resolution as the primary monitor.

Message “Insufficient system
resources exist to complete the
requested service” is displayed.

This can occur when entering
extend mode with low system
resources.

The computer does not have enough memory to
start an extend display. Close down any unused
applications. The situation may also be improved
by rebooting the PC.

Message “The requested allocation
size was too large” is displayed.

This can occur if trying to
mirror a primary display larger
than 4 MegaPixels. These are
modes above 2300 x 1700
(4:3) or 2600 x 1500 (16:9).

Reset the resolution mode to a maximum of 1920 x
1200.

Solving Common Problems

15

Содержание Dual Output USB Graphics Adapter

Страница 1: ...HP Dual Output USB Graphics Adapter User Guide ...

Страница 2: ...nts accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written co...

Страница 3: ...l specifications WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Страница 4: ...iv About This Guide ...

Страница 5: ...olution Color Depth and Refresh Rate 10 Using Multiple Adapters 11 Standby and Hibernate Shut Down and Restart 12 Disconnecting the Adapter 13 Uninstalling the Adapter and Driver 13 Automatic Driver and Software Updates 13 Appendix A Troubleshooting 14 Solving Common Problems 14 Product Support 16 Preparing to Call Technical Support 16 Appendix B Technical Specifications 17 HP Dual Output USB Grap...

Страница 6: ...ean Union Regulatory Notice 19 German Ergonomics Notice 19 Japanese Notice 20 Korean Notice 20 Product Environmental Notices 20 Disposal of Waste Equipment by Users in Private Household in the European Union 20 HP Recycling Program 20 Chemical Substances 20 Restriction of Hazardous Substances RoHS 21 Turkey EEE Regulation 21 vi ...

Страница 7: ... an application such as spreadsheets across two displays The adapter is also hot pluggable If you are not using the extra monitor just unplug the adapter at any time no reboot is needed System performance is an important issue when using multiple monitors Another benefit of this adapter is that it uses minimal computer resources ensuring you get quality display without compromising computer perfor...

Страница 8: ...net information on the other On the road Do multiple screen presentations without the need for another computer Easily provide multiple screen exhibitions in a trade show Graphics workstation Use a second display for palettes or tools Get a panoramic view of large documents Editing workstation Type documents on one screen while viewing reference material on the other Compare two documents simultan...

Страница 9: ...Graphics Adapter USB 3 0 Y Cable DVI to VGA Adapter Driver and Documentation CD Quick Installation Guide System Requirements The software for the HP Dual Output USB Graphics Adapter can be installed on any system running one of the following operating systems Windows XP SP3 32 bit edition only Windows Vista SP1 32 bit or 64 bit editions Windows Vista SP2 32 bit or 64 bit editions Microsoft Windows...

Страница 10: ...de full frame rate DVD playback at full screen 1 2GHz Single Core CPU 512MB memory For 3 monitors where 1 could run DVD video while also targeting productivity and business applications Will support only 1 video of DVD resolution at full screen 1 8GHz CPU 1GB memory For 6 screens where 1 screen can run full screen DVD video 1 6GHz Core Duo 1GB memory At least one USB 2 0 port 30 megabytes MB of fr...

Страница 11: ... 1 Insert the provided driver CD into your optical drive The CD will open automatically If not go to the following directory on the CD X Software HP Graphics Adapter where X is the drive letter designator for the optical drive and double click the Setup exe file 2 Select the language 3 Click Install USB Graphics Adapter Driver 4 Select I accept in the License Agreement The software will automatica...

Страница 12: ...ls This means it supports either of these two connection types The adapter 1 can be connected to a DVI D digital connector on the monitor using a DVI cable 2 not provided Or the adapter 1 can be connected to an analog VGA connector on the monitor using the provided DVI I to VGA adapter 2 and a VGA cable 3 not provided 7 The computer will automatically detect the new USB device and start the Found ...

Страница 13: ...t up to date drivers and software for your operating system The adapter can be connected or disconnected at any time To change or select the display mode see Using the Adapter on page 8 for instructions NOTE During the installation it is normal for the screen to flicker black a couple of times Sometimes it takes time for the add on monitor to show the video NOTE Two displays with resolutions up to...

Страница 14: ... mode through the Windows display settings To use this method 1 Position the cursor anywhere on your Windows desktop right click and select Personalize Display Settings on Windows Vista and Windows 7 or Properties Settings on Windows XP 2 In the Display drop down menu select the option that ends with HP Dual Output USB Graphics Adapter 3 Check the Extend the desktop onto this monitor box on Window...

Страница 15: ... screen In mirror mode the settings on the primary monitor screen resolution color depth and refresh rate are replicated on the add on monitor But you can manually adjust the settings as required However the settings of the add on monitor are limited by that of the primary monitor For example even though your add on monitor supports a resolution of up to 1920 x 1200 you can only configure it to us...

Страница 16: ...isplayPort monitors NOTE The resolutions and refresh rates available through Windows are a combination of the support from the following elements The USB display adapter The primary monitor and the add on monitor The primary video card on your computer and installed drivers Therefore for example if your monitor does not support a resolution of 1920 x 1200 then 1920 x 1200 is not possible even if y...

Страница 17: ... the Adapter and Driver on page 5 and connect the first adapter to your computer 2 Then connect the second adapter to your computer The system will automatically complete the installation When multiple adapters are connected to a computer each can be used in either extend or mirror mode You can connect up to six add on monitors to one computer using a powered USB hub and three HP Dual Output USB G...

Страница 18: ...or display goes blank When the computer returns to an active state the external monitor display keeps the same settings it had before the computer went into standby or hibernate mode However if the add on monitor was set for extend mode windows that were previously on the external monitor will not move back to that secondary monitor Also if the add on monitor is in extend mode and the computer req...

Страница 19: ... Select HP Dual Output USB Graphics Adapter and click Uninstall or Remove 3 Click Yes to confirm the removal 4 Click Yes to restart your computer and then unplug the adapter Automatic Driver and Software Updates The HP Dual Output USB Graphics Adapter includes an automatic update mechanism that ensures that the adapter has the most up to date drivers and software By default automatic updates is co...

Страница 20: ...rnation mode which will lead the add on monitor to be blank If the monitor does not show the video unplug then replug the USB cable from the computer and make sure the video signal cable between the computer and adapter is properly connected The Add on monitor is not connected properly Unplug then replug the USB cable between the computer and adapter The add on monitor is flickering The monitor re...

Страница 21: ... on your desktop and clicking Properties Settings Advanced Troubleshoot Some players use this setting even when playing on a different display The video playback may be unusual when the add on monitor is mirroring the primary display and there is another extended screen connected to the computer The extended screen must be disabled before the content will be correctly cloned to the add on monitor ...

Страница 22: ...able in a particular language it is available in English E mail support Find support telephone numbers Locate an HP service center Preparing to Call Technical Support If you cannot solve a problem using the troubleshooting tips in this section you may need to call technical support Have the following information available when you call The graphics adapter HP Monitor model numbers HP Monitor seria...

Страница 23: ...ro B Connector Connectivity Up to 6 monitors can be supported with 3 adapters on a computer RAM 8M x 16 DDR Synchronous DRAM SDRAM Power Mode Bus powered Operating System Support Refer to System Requirements on page 3 Supported Modes Extend Default Mirror Primary Display Resolutions Refresh Rate and Color Depth Refer to Adjusting Resolution Color Depth and Refresh Rate on page 10 Housing Plastic D...

Страница 24: ...t and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority t...

Страница 25: ...ed AC adapter provided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following web site http www hp eu certificates type the product number in the se...

Страница 26: ...cts human health and the environment For more information about where you can drop off your waste equipment for recycling please contact the local city office the household waste disposal service or the shop where you purchased the product HP Recycling Program HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information ab...

Страница 27: ...de Material Content Declarations for certain categories of electronic products offered for sale after July 1 2006 To view the JIS C 0950 material declaration for this product visit http www hp com go jisc0950 11363 2006 11363 2006 Turkey EEE Regulation In Conformity with the EEE Regulation EEE Yönetmeliğine Uygundur Product Environmental Notices 21 ...

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