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To force the computer off manually and bypass the “standby state,” press and hold the power button for
four seconds.

On some models, you can reconfigure the power button to work in On/Off mode by running Computer
Setup. Refer to the 

Computer Setup (F10) Utility Guide

 on the 

Documentation and Diagnostics CD

 for

more information about using the Computer Setup utility.

Finding More Information

The following publications are available on the 

Documentation and Diagnostics CD

:

Quick Setup & Getting Started

 (available in print and Adobe Acrobat PDF on the CD) Helps you

connect the computer and peripheral devices and set up factory-provided software; also includes
basic troubleshooting information should you encounter any problems during initial startup.

Hardware Reference Guide

 (PDF on the CD) Provides an overview of the product hardware, as

well as instructions for upgrading this series of computers; includes information on RTC batteries,
memory, and power supply.

Computer Setup (F10) Utility Guide

 (PDF on the CD) Provides instructions on using this tool to

reconfigure or modify default settings for maintenance purposes or when installing new hardware
devices.

Desktop Management Guide

 (PDF on the CD) Provides definitions and “how to” instructions for

security and Intelligent Manageability features that are preinstalled on some models.

Network & Internet Communications Guide

 (PDF on the CD) Provides basic networking information

and instructions for installing device drivers and using network interface controller (NIC) features
preinstalled on some desktop models; also provides information about Internet Service Providers
and using the Internet.

Troubleshooting Guide

 (PDF on the CD) A comprehensive guide that provides helpful hints for

troubleshooting this computer and scenarios for resolving possible hardware or software problems;
includes information about diagnostic codes, as well as information on running the diagnostics
utility.

Safety & Regulatory Information Guide

 (PDF on the CD) Provides safety and regulatory information

that ensures compliance with U.S., Canadian, and various international regulations.

NOTE:

If you do not have an optical drive capable of reading CDs, you may download the

product documentation from the Web at 

http://www.hp.com/support

. Select your country and

language, select 

See support and troubleshooting information

, enter the model number of

the computer, and press 

Enter

.

4

Quick Setup & Getting Started

ENWW

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Страница 2: ......

Страница 3: ...Quick Setup Getting Started Business PCs ...

Страница 4: ...y statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior w...

Страница 5: ...low directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information ENWW iii ...

Страница 6: ...iv About This Book ENWW ...

Страница 7: ...mizing the Monitor Display 2 Protecting the Software 2 HP Backup and Recovery Manager 2 Turning Off the Computer 3 Finding More Information 4 Using the Documentation and Diagnostics CD 5 Before You Call for Technical Support 5 Helpful Hints 7 Basic Troubleshooting 7 Solving General Problems 8 Solving Hardware Installation Problems 11 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ...

Страница 8: ...vi ENWW ...

Страница 9: ...0 minutes depending on which operating system is being installed Carefully read and follow the instructions on the screen to complete the installation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation N...

Страница 10: ...g system to the appropriate drivers Obtain the latest support software including support software for the operating system from www hp com support Select your country and language select Download drivers and software enter the model number of the computer and press Enter Customizing the Monitor Display If you wish you can select or change the monitor model refresh rates screen resolution color set...

Страница 11: ... Partition press F11 at startup when you see the message Press F11 for Emergency Recovery NOTE For more information on using HP Backup and Recovery Manager refer to the HP Backup and Recovery Manager User Guide by selecting Start HP Backup and Recovery HP Backup and Recovery Manager Manual You can order a Recovery Disc Set from HP by calling the HP support center Go to the following Web site selec...

Страница 12: ...s or when installing new hardware devices Desktop Management Guide PDF on the CD Provides definitions and how to instructions for security and Intelligent Manageability features that are preinstalled on some models Network Internet Communications Guide PDF on the CD Provides basic networking information and instructions for installing device drivers and using network interface controller NIC featu...

Страница 13: ...d and install Adobe Acrobat Reader for Linux from www adobe com Before You Call for Technical Support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the diagnostics utility Refer to the Troubleshooting Guide on the Documentation and Diagnostics CD for more information Run the Drive Protec...

Страница 14: ... self solve diagnostics If you need to contact HP support use HP Instant Support Profession Edition s online chat feature Access HP Instant Support Professional Edition at www hp com go ispe Access the Business Support Center BSC at www hp com go bizsupport for the latest online support information software and drivers proactive notification and worldwide community of peers and HP experts If it be...

Страница 15: ...s set in Computer Setup If it does not restart press the power button to start the computer Reconfigure your computer after installing a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 11 for instructions Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer...

Страница 16: ... Software control of the power switch is not functional 1 Press and hold the power button for at least four seconds until the computer turns off 2 Disconnect the power cord from the electrical outlet Computer will not respond to USB keyboard or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from...

Страница 17: ...d Unlock the Smart Cover Lock using Computer Setup The Smart Cover FailSafe Key a device for manually disabling the Smart Cover Lock is available from HP You will need the FailSafe Key in case of forgotten password power loss or computer malfunction Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Poor performance is experienced Cause Solution Processor is ...

Страница 18: ...blocked or not turning OR The heatsink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running 2 Open hood press power button and see if the processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace ...

Страница 19: ... injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Look for the LED between the DIMM sockets If the LED is illuminated the system still has power Power off the computer and remove the power cord before proceeding Table 2 Solving Hardware Installation Problems A new device is no...

Страница 20: ... of the computer Beeps and flashing LEDs are codes for specific problems 3 If you still cannot resolve the issue contact Customer Support Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad CAUTION To avoid damage to th...

Страница 21: ...ell as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the...

Страница 22: ...resent 2 Reseat the processor Red Power LED flashes four times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 4 Power failure power supply is overloaded 1 Open the hood and ensure the 4 or 6 wire power supply cable is seated into the connector on the system board 2 Check if a device is causing the problem by removing ALL ...

Страница 23: ... once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 9 System powers on but is unable to boot 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board 3 Replace the processor Red Power LED fla...

Страница 24: ... supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button harness If the problem persists replace the system board 5 If the 5V_aux light on the system board is not turned on remove the expansion cards one at a time until the 5V_aux light on the system board turns on It the problem p...

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