Service Reference Guide, dc5000
360201-002
2–15
Setup Utilities and Diagnostics Features
■
Help—Contents, How to use Help, About
2.3.4 Running Diagnostic Tests in Diagnostics for Windows
To run diagnostic tests:
1. Click
Start > HP Information Center > Diagnostics for Windows
.
Alternately, you can access Diagnostics for Windows via the control panel.
The screen displays the overview of the computer hardware and software. Five tabs are
displayed below the row of icons:
Overview
,
Test
,
Status
,
Log
, and
Error
.
2. Click the
Test
tab, or click
Tab
at the top of the screen and select
Test
.
3. Select one of the following options:
❏
Quick Test—Runs a quick, general test on each device. Requires no user intervention if
Unattended Mode is selected.
❏
Complete Test—Runs maximum testing of each device. The user can select Interactive
Mode or Unattended Mode.
❏
Custom Test—Runs only the tests you select. To select specific devices or tests, find the
device in the list, then select the check box beside each test. When selected, a red check
mark is displayed in the box. Some tests selected may require user intervention.
✎
To test all subsystems, you must log in as the administrator. If you do not log in as the
administrator, you will be unable to test some subsystems. The inability to test a subsystem will
be indicated by an error message under the subsystem name in the Test window or by shaded
boxes that cannot be checked.
4. Select
Interactive Mode
or
Unattended Mode
. In Interactive Mode, the diagnostic software
will prompt you for input during tests that require it. Some tests require interaction and will
display errors or halt testing if selected in conjunction with Unattended Mode.
❏
Interactive Mode provides maximum control over the testing process. You determine
whether the test passed or failed and may be prompted to insert or remove devices.
❏
Unattended Mode does not display prompts. If errors are found, they are displayed when
testing is complete.
5. Click the
Begin Testing
button at the bottom of the window. Test Status is displayed,
showing the progress and result of each test. For more details on the tests run, click the
Log
tab or click
Tab
at the top of the screen and select
Log
.
6. To view a test report, select one of three tabs:
❏
Status
—Summarizes the tests run, passed, and failed during the current testing session.
❏
Log
—Lists tests run on the system, the numbers of times each test has run, the number
of errors found on each test, and the total run time of each test.
❏
Error
—Lists all errors found on the computer with their error codes.
7. To save a test report:
❏
Select the
Log
tab
Save
button to save a Log tab report.
❏
Select the
Error
tab
Save
button to save an Error tab report.
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