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14

Fixing & Avoiding Problems

What to Do First

What to Do First

Don’t panic! Most things that go wrong with computers can be fixed relatively easily
— provided you do not rush into them.

Approach the problem logically and methodically. Ask yourself the following
question:

•

Is there really a problem with my PC, or do I just not know how to do
something?

If you are at all unsure about how to perform a task, refer to the multitude of
helpful advice within the HP Brio Center. Or check the on-line libraries in

Find

Information

.

If, however, you are sure there is a problem with your HP Brio PC, read on.

5967-7294-EN.book Page 14 Friday, November 27, 1998 3:22 PM

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Содержание Brio BAx

Страница 1: ...http www hp com go desktops User Guide Getting the Most From Your HP Brio PC ...

Страница 2: ...damages in connection with the furnishing performance or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language without the prior written consent of Hewlett Packard Company Microsoft MS DOS and Windows are U S registered trademarks of Micros...

Страница 3: ...ring Your HP Brio PC 11 Electronic Registration 11 Non electronic Registration 11 Finding Information 12 3 Fixing Avoiding Problems 13 What to Do First 14 What to Do Next 15 Online Troubleshooting 16 Try this first 16 Create Diagnostic Floppy Disk 16 Windows Troubleshooters 16 Need More Help 17 Tips on Using your CD RW Drive 18 Reading Your CD RW and CD R Disks on Other Computers 18 Tips on Using ...

Страница 4: ...iv Quick Troubleshooting Tree 27 ...

Страница 5: ...omputer see the Getting Started guide you are ready to start using it Whether you are an experienced user of computers or more of a novice to them this chapter contains some basic information that will help you become more familiar with your HP Brio PC ...

Страница 6: ... that shown below Note All the features described in this section are standard Windows ones For further details on any of these features together with details on general Windows functionality please refer to the relevant Windows documentation or the Windows Help system Taskbar Desktop Various Recycle Start Notification Area Button Bin Icons Taskbar Button Close Window Maximize Window Minimize Wind...

Страница 7: ...cts that represent a particular feature area or shortcut of your computer Double clicking on them opens that feature They can be dragged around the desktop and they can be placed in the recycle bin The Taskbar By default the taskbar is at the bottom of your window It shows you which applications you have open represented by a taskbar button the taskbar below shows that the HP Brio Center window is...

Страница 8: ...pending on what you are working on with your HP Brio PC small indicators may appear in the notification area to the left of the clock If you are printing for example appears Double clicking on any of these indicators brings up a window where you can change some of the settings Try double clicking and change your volume settings You can find out more about your windows desktop by referring to the W...

Страница 9: ... HP Brio Center shortcut in the Start menu The window helps you get the most out of your PC quickly and efficiently letting you concentrate on your work while at the same time being your first point of reference to all questions or problems you might encounter The HP Brio Center window and its functions are described in detail on page 10 ...

Страница 10: ...l purpose button you use it for selecting highlighting clicking and for dragging things around your windows moving the mouse while holding down the left mouse button on a highlighted item The right mouse button can also be used within many programs The choices available to you may differ from program to program right clicking on the Start button for example Try it for yourself and see what choices...

Страница 11: ... or backwards to zoom in or out Configuring the Mouse Using the mouse setup application you can re assign each mouse button and the combination button wheel to a different function You can also change the scroll function so that it works in a different way To change the mouse setup or to view the available scroll options double click on the Mouse icon in the Control Panel and click the Buttons tab...

Страница 12: ...8 The First Steps A Word on Using the Mouse ...

Страница 13: ...9 2 In Business with the HP Brio PC This chapter explains some of the ways your HP Brio PC can integrate effortlessly into your working environment and keep it running smoothly ...

Страница 14: ...ks with the minimum of effort Even if you are an experienced PC user you may be surprised how easy and intuitive the HP Brio Center is From the HP Brio Center you can register your HP Brio PC electronically and enter a draw to win a HP product only if you have a direct connection to the Internet See page 11 for details find information in the form of online help about how to use your HP Brio PC tr...

Страница 15: ...w where you could win another HP product Electronic Registration Registering electronically could not be simpler simply click on the Register Now button on the HP Brio Center Non electronic Registration If your HP Brio PC is not fitted with a modem or you are in a region where electronic registration is not possible please return the registration card certain regions only that came with your compu...

Страница 16: ...ve you time Many varied topics can be found here background information and help on how to do things You can read through any of the on line documentation and then print out what you need And all this is just one click away from within the HP Brio Center Once you have reached the main Find Information window simply click on any of the areas you want to investigate further ...

Страница 17: ... are having problems with your HP Brio PC It has been laid out so that you can easily find information on how to fix common problems yourself and how to get help when this does not work Note If your HP Brio PC has stopped responding please see either the Troubleshooting Tree inside the rear cover of this manual or the Questions Answers section on page 20 ...

Страница 18: ...e problem logically and methodically Ask yourself the following question Is there really a problem with my PC or do I just not know how to do something If you are at all unsure about how to perform a task refer to the multitude of helpful advice within the HP Brio Center Or check the on line libraries in Find Information If however you are sure there is a problem with your HP Brio PC read on ...

Страница 19: ...have and solutions on how to overcome them Check out the online troubleshooting assuming your HP Brio PC is still responding to user input from the HP Brio Center From the HP Brio Center you have information in a window that can help you if you have a problem with your computer It offers troubleshooting help and points to diagnostic tools that can help you analyze and fix your problems To access t...

Страница 20: ...rors It also gives information that is important to know before you call HP support Create Diagnostic Floppy Disk This lets you create a special floppy disk which can be used to boot your HP Brio PC This disk lets you check quickly and easily that your computer s hardware is functioning correctly A series of windows guides you through creating the floppy disk You ll also get instructions on how to...

Страница 21: ... seeking additional support ensure that your HP Brio PC and its installed accessories are correctly set up as described in the documentation If you need to call for advice or assistance you should first contact your reseller or dealer Your reseller knows the characteristics of your HP Brio PC and will be able to provide appropriate advice to solve your problem ...

Страница 22: ...ormat to write data to a CD RW or a CD R disk Reading Your CD RW and CD R Disks on Other Computers If you want to be able to read your CD RW disks created with DirectCD on another computer that has a CD ROM drive check the following Ensure the CD ROM drive is Multi Read 24x and higher speed CD ROM drives are generally Multi Read Ensure that UDF reader software is installed on the target PC This so...

Страница 23: ...ie disk will be one of the following Your DVD ROM drive can also read DVD data disks These disks do not have region codes Protect Your HP Brio PC from Power Shortages If you plan to use your PC in a permanent way to receive faxes for example you should really consider adding an Uninterruptible Power Supply UPS unit to your HP Brio PC so that it is protected against power shortages Indeed after a p...

Страница 24: ...f applica tions currently running One of these applications may be marked as not responding Select the application and click End Task Restart your com puter by clicking Shut Down from the Start menu then clicking Restart the computer If this does not work hold down the on off button on the front of your HP Brio PC for 4 seconds this shuts off the machine completely Then turn your HP Brio PC on aga...

Страница 25: ...rupted your PC use the HP Assist CD to restore your PC to its original state Fee based support is available in some countries for many third party applications Myprogramwindowhas disappeared How do I get it back Sometimes when operating a program you click outside the program s work area and accidently switch to another program Don t worry your program doesn t actually disappear it just moves behi...

Страница 26: ...the anti virus program from the Start Menu You can also use your HP Brio Assist CD to restore your computer to its original state My expansion card is not working What is wrong There may be many reasons for this Here are some of the things you should check 1 Check that the card has been installed and configured correctly Windows should do this automatically unless you have defined a specific confi...

Страница 27: ... upgrade to a newer release I can t dial there s no dial tone Perhaps your telephone line is not connected cor rectly Check that you have connected the cables correctly You can also connect a standard handset to the wall socket to check whether you have a standard dial tone You may however have a conflict between the PBX Private Branch eXchange and your modem Solve this by connecting the modem to ...

Страница 28: ...e Windows password screen will not appear How do I copy files set up my printer or change my settings These questions are related to your Windows operating system You can find the answers to these and many more questions in your Windows documentation that came with your HP Brio PC I ve accidently deleted files How do I get them back Don t worry Windows stores the deleted files in the Recycle Bin o...

Страница 29: ...ccessible from the HP Brio Center From here you can access tools that will help you fix any printing sound video and communication problems you may have The HP Brio Assist CD complements the HP Brio Center providing you with powerful hardware diagnostics tools that are accessible even if you cannot run Windows Other Questions ...

Страница 30: ...26 ...

Страница 31: ...he problem Call your 3rd party manufacturer or look at their web site to get support in formation on installation A more recent version of the product may solve the problem Search our web site for compatibility information http www hp com go desktops Try to close your program Press the CTRL ALT and DEL keys at the same time to re start your HP Brio PC Hold down the on off button on the front of yo...

Страница 32: ...this is just some text so that the page is not printed the wrong way bug in Frame Paper not bleached with chlorine Part Number 5967 7294 ENV1 Printed in ...

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