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Troubleshooting 45

Troubleshooting resources

Troubleshooting resources are available for HPE ProLiant Gen9 servers in the following documents:

•

The

HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for

resolving common problems and comprehensive courses of action for fault isolation and

identification, issue resolution, and software maintenance on ProLiant servers and server blades.

•

The

HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages

provides a list of error

messages and information to assist with interpreting and resolving error messages on ProLiant

servers and server blades.

To access the troubleshooting resources, see the Hewlett Packard Enterprise website

http://www.hpe.com/info/Gen9-troubleshooting

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Содержание apollo 4510 gen9

Страница 1: ... HPE Apollo 4510 Gen9 Chassis This document is for the person who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 819250 004 November 2016 Edition 5 ...

Страница 2: ...e set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other ...

Страница 3: ...ication 18 LFF drive bay numbering 18 LFF drive LED definitions 19 Optional 8 LFF drive cage bay numbering 20 Installing the chassis 21 Installation overview 21 Disassembling the chassis 21 Install the chassis into the rack 25 Install the system components into the chassis 28 Installing a server 28 Installing a hot plug drive 29 Installing a flex slot power supply 30 Installing the system fan 31 I...

Страница 4: ...pply 48 HPE 800W Flex Slot 48VDC Hot plug Power Supply 49 HPE 800W Flex Slot Titanium Plus Hot plug Power Supply 50 HPE 800W Flex Slot Universal Hot plug Power Supply 50 HPE 1400W Flex Slot Platinum Plus Hot plug Power Supply 51 Hot plug power supply calculations 51 Environmental considerations 52 Communications interference 52 Preventing electrostatic discharge 52 Grounding methods to prevent ele...

Страница 5: ...ontents Item Description 1 I O module 2 Access panel 3 Management module 4 System fans 5 5 Drives 6 Drive blank 7 HPE Apollo 4510 Gen9 Chassis 8 Server 9 Power supply 10 Power supply blank 11 Rack rails and cable management arm The quantity depends on the configuration ordered ...

Страница 6: ...G Always have at least two people to lift the chassis into the rack If the chassis is being loaded into the rack above chest level an additional person must assist with aligning the chassis with the rails while the other people support the weight of the chassis WARNING Be sure to install enclosures starting from the bottom of the rack and work your way up the rack WARNING To reduce the risk of per...

Страница 7: ... a well ventilated climate controlled environment The operating temperature inside the rack is always higher than the room temperature and is dependent on the configuration of equipment in the rack Check the TMRA for each piece of equipment before installation CAUTION To reduce the risk of damage to the equipment when installing third party options Do not permit optional equipment to impede airflo...

Страница 8: ...cal wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with this equipment Hewlett Packard Enterprise recommends the use of...

Страница 9: ...ption 1 Server bay 2 Server bay LFF drives 3 Chassis serial label pull tab 4 Quick release levers 2 5 Storage LED display Storage display LEDs Item LED description LED state 1 UID LED Off Normal operating mode Solid blue One or more drives is in locate mode Flashing blue Firmware update is in progress ...

Страница 10: ...have failed 3 Backplane health LED Green Backplane health is normal Amber Backplane error detected 4 Rear drive health LED Off No drives are configured Solid green One or more drives are members of a logical drive Flashing green One or more drives are rebuilding or performing a RAID migration stripe size migration capacity expansion logical drive extension or erasing Flashing amber One or more dri...

Страница 11: ... per sec Remote management or firmware upgrade in progress 4 Hz cycle per sec iLO manual reboot sequence initiated 8 Hz cycle per sec iLO manual reboot sequence in progress Off Deactivated 3 Server health LED Solid green Normal Flashing green 1 Hz cycle per sec iLO is rebooting Flashing amber System degraded Flashing red 1 Hz cycle per sec System critical 4 Server backup LED Off Normal operations ...

Страница 12: ...ive cage blank 2 I O module 3 Power supply bay 4 4 Power supply bay 3 5 Power supply bay 2 6 Power supply bay 1 7 Management module Power supply LEDs The power supply LED is located on each power supply LED Status Description Off System is off or power supply has failed Solid Green Normal ...

Страница 13: ...Item Description 1 HPE APM connector 2 HPE iLO connector 3 Management module thumbscrew 4 Reserved 5 Management module release lever Management module LEDs Item Description 1 Management module UID LED 2 Management module health LED 3 iLO link LED 4 iLO activity LED ...

Страница 14: ...slot 4 2 PCIe expansion slot 3 3 PCIe expansion slot 2 4 PCIe expansion slot 1 5 FlexibleLOM slot 6 NIC 2 7 NIC 1 The FlexibleLOM slot is not available on the I O module with the x16 PCIe riser option I O module LEDs Item Description 1 NIC 1 activity LED 2 NIC 1 link LED 3 NIC 2 activity LED ...

Страница 15: ...2 PCIe expansion slot 3 PCIe3 x8 8 4 2 1 3 PCIe expansion slot 2 PCIe3 x8 8 4 2 1 4 PCIe expansion slot 1 PCIe3 x8 8 4 2 1 5 FlexibleLOM slot PCIe3 x8 The HPE Apollo 4500 system with its centralized HPE Smart Storage Battery supports up to two HPE Smart Array controllers per node Processor 2 must be installed to support options installed in PCIe expansion slots 3 and 4 ...

Страница 16: ...Ie3 x8 8 4 2 1 3 PCIe expansion slot 2 PCIe3 x16 16 8 4 2 1 4 PCIe expansion slot 1 PCIe3 x8 8 4 2 1 The HPE Apollo 4500 system with its centralized HPE Smart Storage Battery supports up to two HPE Smart Array controllers per node Processor 2 must be installed to support options installed in PCIe expansion slots 3 and 4 Only slots 3 and 4 support HPE Smart Array Controllers ...

Страница 17: ... port identification Item Description 1 Cache module 2 Cache module cable connector 3 Internal SAS port 1I HPE Smart Array P840 Controller port identification Item Description 1 Cache module cable connector 2 Cache module 3 Internal SAS port 1I 4 Internal SAS port 2I ...

Страница 18: ...cation Item Description 1 Port 2i 2 Port 1i LFF drive bay numbering The drives are numbered 1 60 for each server installed in the chassis The first digit in the illustration represents the server associated with the drive and the second set of digits represent the drive bay number ...

Страница 19: ...ata loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not remove the drive until the expansion or migration is complete 1 flash per second Off Do not remove the drive Removing the drive might terminate the current operation and cause data loss The drive is...

Страница 20: ...Identifying components and LEDs 20 Optional 8 LFF drive cage bay numbering ...

Страница 21: ... rack on page 25 4 Install the system components into the chassis on page 28 Disassembling the chassis Before installing the chassis into the rack you must remove the pluggable modules and system components from the chassis Because a fully populated chassis can weigh up to 99 79 kg 220 00 lb remove the components from the chassis to make moving and installing the chassis easier 1 With the chassis ...

Страница 22: ...Installing the chassis 22 o Management module o I O module CAUTION To avoid damage to the server always support the bottom of the server when removing it from the chassis ...

Страница 23: ...Installing the chassis 23 o Server CAUTION To avoid damage to the device do not use the removal handle to carry it 2 Remove the access panel ...

Страница 24: ...Installing the chassis 24 3 Remove all LFF drives 4 System fans bays 1 through 4 a In bay 5 open the fan bay door ...

Страница 25: ... from the rack CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top CAUTION Hewlett Packard Enterprise has not tested or validated the Apollo 4510 Gen9 Chassis with any third party racks Before installing the Apollo 4510 Gen9 Chassis in a third party rack be sure...

Страница 26: ...k rests on the leveling feet The racks are coupled together in multiple rack installations Only one component is extended at a time If more than one component is extended a rack might become unstable WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before installing the chassis To install the chassis WARNING To reduce the risk of pers...

Страница 27: ...he rails by pressing the push tabs and extending the rails until the rails click two times CAUTION Be sure to keep the product parallel to the floor when installing the chassis Tilting the product up or down could result in damage to the rails ...

Страница 28: ...b on each rail until the chassis begins to slide into the rack Then release the Push tabs and continue to slide the chassis into the rack Press and hold the Push tab on each rail again when the rails lock at a 76 2 cm 30 inch extension Then release the Push tabs again and finish sliding the chassis into the rack Failure to release the Push tabs may cause damage to the rails Install the system comp...

Страница 29: ...ponent 1 Prepare the server for installation 2 Install the server When seated properly the server will be flush with the front of the chassis and the release lever will close completely without resistance Installing a hot plug drive WARNING To reduce the risk of injury from electric shock do not install more than one drive carrier at a time To install the component 1 Remove the drive blank ...

Страница 30: ...docs Installing a flex slot power supply WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not rou...

Страница 31: ...install the component 1 To install a fan in bay 5 open the fan door For all other fans proceed to step 2 2 Push in on the tabs and then insert the system fan into the chassis IMPORTANT Use the tabs to insert the system fan into the chassis Do not push in on the system fan grill to install it ...

Страница 32: ...Installing the chassis 32 Installing a management module Install the component as indicated ...

Страница 33: ...Installing the chassis 33 Installing the expansion board 1 Remove the I O module 2 Remove the I O module access panel ...

Страница 34: ...ll the x16 expansion board in PCIe slot 2 For more information see the PCIe slot definitions I O module with x16 riser option on page 16 5 Cable the board according to the option installed For more information see I O module option cabling on page 40 Installing an I O module Install any I O module options before installing the I O module into the chassis WARNING To reduce the risk of electric shoc...

Страница 35: ...ponent as indicated HPE Smart Storage Battery option The HPE Apollo 4500 system with its centralized HPE Smart Storage Battery supports up to two HPE Smart Array controllers per node To install the component 1 Install the Smart Storage Battery ...

Страница 36: ...Installing the chassis 36 2 Connect the Smart Storage Battery cable to the Smart Storage Battery connector ...

Страница 37: ...m one side of the rack to the other and do not run cables over a hard corner or edge To cable the system 1 Connect the network cables to the Ethernet ports on the I O module I O module components on page 14 2 Connect a network cable to the iLO connector on the management module Management module components on page 13 3 Connect the APM cable to the APM connector on the management module Management ...

Страница 38: ...Cabling and powering up the chassis 38 To install the component 1 Install the rack rail brace 2 Align and install the cable management arm ...

Страница 39: ...lementation You can convert the arm for right hand swing IMPORTANT When converting the cable arm always be sure to orient the arm with the cable trough facing upward NOTE To access some components on the rear of the product you may need to remove the cable management arm To convert the cable management arm for opposite side mounting 1 Press the latch to release the cable management arm and remove ...

Страница 40: ...Storage Battery supports up to two HPE Smart Array controllers per node When an I O module with the x16 riser option is installed PCIe slot 2 is reserved for x16 options and the HPE H240 Smart Host Bus Adapter options must be installed in PCIe slots 1 and 3 This chassis supports one I O module Standard x8 I O modules have four PCIe slots and one FlexibleLOM slot while x16 I O modules have four PCI...

Страница 41: ...owering up the chassis 41 HPE Smart Array P440 Controller cabling The HPE Apollo 4510 Gen9 Chassis supports single and dual installation for the HPE Smart Array P440 Controller Single board option Dual board option ...

Страница 42: ...ing The HPE Apollo 4510 Gen9 Chassis supports single installation for the HPE Smart Array P840 Controller HPE H240 Smart Host Bus Adapter cabling The HPE Apollo 4510 Gen9 Chassis supports single and dual installation for the HPE H240 Smart Host Bus Adapter Single board option ...

Страница 43: ...to the power source UPS or wall outlet or to an installed PDU 3 Press the Power On Standby button on the server Hot plug power supply calculations For hot plug power supply specifications and calculators to determine electrical and heat loading for the server see the Hewlett Packard Enterprise Power Advisor website http www hpe com info poweradvisor online ...

Страница 44: ...mbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone...

Страница 45: ...e courses of action for fault isolation and identification issue resolution and software maintenance on ProLiant servers and server blades The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To access the troubleshooting resources see the...

Страница 46: ...g Warranties Regulatory information Safety and regulatory compliance For important safety environmental and regulatory information see Safety and Compliance Information for Server Storage Power Networking and Rack Products available at the Hewlett Packard Enterprise website http www hpe com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer and Local Repres...

Страница 47: ...clude YWW where Y indicates the year counting from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content de...

Страница 48: ...alue Height 18 96 cm 7 46 in Depth 84 91 cm 33 43 in Width 44 33 cm 17 45 in Weight fully loaded with three XL450 servers 99 79 kg 220 00 lb Weight empty 43 09 kg 95 00 lb Power supply specifications Depending on installed options the server is configured with one of the following power supplies HPE 800W Flex Slot Platinum Hot plug Power Supply on page 48 HPE 800W Flex Slot 48VDC Hot plug Power Su...

Страница 49: ...0 W at 240 VDC input for China only HPE 800W Flex Slot 48VDC Hot plug Power Supply Specification Value Input requirements Rated input voltage 40 VDC to 72 VDC 48 VDC nominal input Rated input current 26 A at 40 VDC input 19 A at 48 VDC input nominal input 12 4 A at 72 VDC input Rated input power W 936 W at 40 VDC input 912 W at 48 VDC input nominal input 900 W at 72 VDC input Rated input power BTU...

Страница 50: ...int of earthing of the DC system The DC system must be earthed elsewhere The DC supply source is to be located within the same premises as the equipment Switching or disconnecting devices must not be in the earthed circuit conductor between the DC source and the point of connection of the earthing electrode conductor HPE 800W Flex Slot Titanium Plus Hot plug Power Supply Specification Value Input ...

Страница 51: ...put frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated input current 8 0 A at 200 VAC 6 7 A at 240 VAC 6 7 A at 240 VDC for China only Maximum rated input power 1600 W at 200 VAC 1600 W at 240 VAC 1600 W at 240 VDC for China only BTUs per hour 5459 at 200 VAC 5459 at 240 VAC 5459 at 240 VDC for China only Power supply output Rated steady state power 1400 W at 200 VAC to 240 VAC input 1400 W ...

Страница 52: ...panels and cover plates are in place and secure Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you must follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To pre...

Страница 53: ...r dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller ...

Страница 54: ...cumentation to identify the recommended software update method To download product updates go to either of the following o Hewlett Packard Enterprise Support Center Get connected with updates page http www hpe com support e updates o Software Depot website http www hpe com support softwaredepot To view and update your entitlements and to link your contracts and warranties with your profile go to t...

Страница 55: ...ian will help you over the telephone Hewlett Packard Enterprise specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to Hewlett Packard Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally fiv...

Страница 56: ... mediante un ricambio CSR Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad Hewlett Packard Enterprise deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte ...

Страница 57: ...den muss Wenn es erforderlich ist das defekte Teil an Hewlett Packard Enterprise zurückzuschicken müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von fünf 5 Geschäftstagen Das defekte Teil muss mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zurückschicken kann Hewlett Pac...

Страница 58: ... groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als Hewlett Packard Enterprise of een Hewlett Packard Enterprise Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorieën CSR on...

Страница 59: ...o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de peças ilustrado Conforme a disponibilidade e o local geográfico as peças CSR serão enviadas no primeiro dia útil após o pedido Onde as condições geográficas permitirem a e...

Страница 60: ...Support and other resources 60 ...

Страница 61: ...Support and other resources 61 ...

Страница 62: ...duct includes additional remote support details use search to locate that information Remote support and Proactive Care information HPE Get Connected http www hpe com services getconnected HPE Proactive Care services http www hpe com services proactivecare HPE Proactive Care service Supported products list http www hpe com services proactivecaresupportedproducts HPE Proactive Care advanced service...

Страница 63: ...rds Association CSR Customer Self Repair ESD electrostatic discharge IEC International Electrotechnical Commission iLO Integrated Lights Out LFF large form factor LOM LAN on Motherboard PCIe Peripheral Component Interconnect Express PDU power distribution unit TMRA recommended ambient operating temperature UID unit identification ...

Страница 64: ...Acronyms and abbreviations 64 UPS uninterruptible power system USB universal serial bus ...

Страница 65: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Страница 66: ... battery 46 documentation 65 documentation feedback 65 drive activity LED 19 drive bays 9 10 18 20 E electrical 52 electrical grounding requirements 8 electrostatic discharge 52 enclosure disassembling 21 environmental considerations 52 environmental specifications 48 52 error messages 45 EuroAsian Economic Commission 46 European Union notice 46 expansion board 33 expansion slot definitions 15 16 ...

Страница 67: ... 12 regulatory compliance identification numbers 44 46 regulatory compliance information 46 regulatory compliance notices 46 47 regulatory information 46 requirements airflow 6 requirements electrical grounding 8 requirements minimum 7 8 requirements power 7 requirements space 6 requirements temperature 7 resources 54 RoHS 47 S safety considerations 44 46 52 safety information 44 46 serial label p...

Страница 68: ...Index 68 W warranty 46 warranty information 46 website Hewlett Packard Enterprise 54 ...

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