HP A3542A, Руководство пользователя

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3-6 A3542A DDS-3 Tape Drive User’s Guide
Preparing for a service call
If the tape drive requires service, there are several things to do to help the Hewlett-Packard service provider
identify and solve a problem quickly. Do the following before calling for assistance. If you have a V Class
servers, see your service contract for information needed for service calls. Only trained personnel should
service V Class servers.
1. Locate the drive’s serial number. Check the serial number written in the front of this manual when
the drive was installed. If the serial number was not previously recorded, open the system or
peripheral enclosure to find the serial number.
2. Record any error messages displayed by the operating system or the software application in use
when the trouble occurred.
3. Record any details about the operation which was being performed when the problem occurred.
4. Record the condition of the Tape LED and Clean/Attention LED. Are the LEDs off, flashing, or lit
steadily?
5. Contact the Hewlett-Packard service provider for assistance in solving the problem