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Service

3-1

Se
rvice

Chapter 3 – Service

Service

This chapter describes service and troubleshooting procedures for the DDS-3 tape drive, including the
following:

•

Maintaining the device

•

Troubleshooting

•

Preparing for a service call

•

Reshipment guidelines

•

Media specifications

•

Required patches

•

Specifications

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Содержание A3542A

Страница 1: ...A3542A DDS 3 Tape Drive User s Guide HP 9000 Series 700 800 HP 9000 V Class HP 3000 Series 900 ...

Страница 2: ......

Страница 3: ...d instructions before installation and operation Safety Symbols Instruction Manual Symbol If the product is marked with this symbol refer to the man ual to protect the product against damage WARNING A WARNING denotes a hazard that can cause personal injury Caution A Caution denotes a hazard that can damage equipment Do not proceed beyond a WARNING or Caution notice until you have understood the ha...

Страница 4: ...rated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be required to correct the interference If this equipment causes interference to radio reception which can be determined by turning the equipment off and on try these measures Re orient the recei...

Страница 5: ...s A1 EN 50082 1 1992 Generic Immunity including IEC 801 2 1991 prEN 55024 2 1992 4 kV CD 8 kV AD IEC 801 3 1984 prEN 55024 3 1991 3 V m IEC 801 4 1988 prEN 55024 4 1992 0 5 kV Signal Lines 1 kV Power Lines Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE marking accordingly 1 The...

Страница 6: ... 9000 systems Chapter 2 Operation describes how to operate the tape drive including using its front panel and loading and unloading tapes Chapter 3 Service contains information about diagnosing tape drive problems and obtaining service for the drive It also lists tape drive specifications Index Tabs on the edges of pages show the chapter titles and assist in the quick location of information ...

Страница 7: ...e Number LDEV 1 8 Save the configuration 1 8 Reboot with the new configuration 1 9 Create a System Load Tape SLT 1 9 Chapter 2 Operation 2 1 Features 2 2 Front Panel 2 2 Operating the tape drive 2 3 Power on 2 3 Loading tape cartridges 2 3 Unloading tape cartridges 2 3 Forcing a tape cartridge to eject 2 4 Write protecting tape cartridges 2 4 Handling and storing tape cartridges 2 5 Tape Cartridge...

Страница 8: ...Preventive maintenance 3 3 Cleaning the read write heads 3 3 Troubleshooting 3 4 SupportWave and other troubleshooting software 3 5 If the drive has a problem which cannot be solved 3 5 Preparing for a service call 3 6 Reshipment guidelines 3 7 Media specifications 3 8 Required patches 3 8 Specifications 3 9 ...

Страница 9: ...X To install the device in the HP 3000 9x9KS and HP 9000 Kx00 system units use this book in conjunction with the HP 3000 9x9KS and HP 9000 Kx00 Internal Peripherals Upgrade Guide Part No A2375 90008 which describes the physical installation of various peripherals Read steps 1 4 in this chapter before installing the device In particular it is essential to set the configuration switches and the SCSI...

Страница 10: ...ontact your Hewlett Packard rep resentative C Record information Record the device s serial number Record the SCSI bus and SCSI address to be used during installation D Gather tools and accessories The system installation requires a Torx 10 screwdriver antistatic foam pad and grounding wrist strap The screwdriver is not supplied with the device E To install on a V Class you must have the install k...

Страница 11: ...tch DIP switch on the bottom of the tape drive Use switches 1 2 and 3 to set the drive s data compression and Media Recognition System MRS characteristics Use switches 1 and 2 to configure the drive s data compression mode With switch 1 ON data written to the tape will be compressed without the knowledge of the host Switch 1 Switch 2 Meaning OFF OFF Compression disabled No host control OFF ON Comp...

Страница 12: ...em tape as read only and will not write data to it However it is possible to switch the recognition system off using the configuration switches on the underside of the tape drive If switch 3 is set to ON the drive will treat all DDS tapes the same Leave switches 4 8 in their default positions ON Switch 3 Meaning ON The Media Recognition System is disabled All DDS tapes will be treated the same whe...

Страница 13: ...ystems For V Class servers the SCSI ID default is set to 1 Note Your tape drive firmware may be corrupted by assigning to a tape mechanism a SCSI ID previously assigned to another device The SCSI address jumpers are shown below Set the jumpers for one of the values shown below Do not use SCSI address 7 as it is reserved for the host Back of tape drive SCSI address jumpers Jumper positioning ...

Страница 14: ... for installation instructions for internal peripherals For V Class servers see the Service Manual HP 9000 V Class Server Part No A3725 90006 WARNING Before beginning the installation follow the shutdown procedure described in the HP 3000 or HP 9000 System User s Guide For V Class procedures follow the shutdown procedure described in the Operator s Guide HP 9000 V Class Server Power off and unplug...

Страница 15: ...can command to list all tape devices Configuring and verifying for MPE iX Reference System Startup Configuration and Shutdown reference manual for HP 3000 Series 900 Computers 32650 90042 After installing the device configure the system to recognize it The HP 3000 Series 900 system must be using MPE iX version 5 5 with Patch C 55 01 or later Refer to the MPE iX manuals The following procedure incl...

Страница 16: ...e assumes the LDEV address is 0 and the MPE iX ldev number is 8 io ADEV LDEV 8 PATH 52 2 0 ID HPC1537A Save the configuration Hold the changes by entering io HOLD Exit the IO configurator by entering io EXIT sysgen Save the changes in the permanent file by entering sysgen KEEP Save the changes made in the IO configurator to the default configuration group Respond with Y when SYSGEN asks whether or...

Страница 17: ...safely be powered down or rebooted Reboot the system by entering START NORECOVERY Create a System Load Tape SLT This is an optional procedure Mount a write enabled tape on the system tape drive DAT or 1 2 tape Ensure the tape is online Generate a customized SLT that includes the new configuration by entering the command sysgen TAPE Reply to the tape request The system responds when it has finished...

Страница 18: ...1 10 A3542A DDS 3 Tape Drive User s Guide ...

Страница 19: ...ration Operation This chapter describes the features and operations of the DDS 3 tape drive including the following Features Front panel Operating the tape drive Handling and storing tape cartridges Cleaning the tape heads Backup routines ...

Страница 20: ... HP s DDS media Use of HP media assures maximum reliability and performance Front Panel The tape drive front panel has the following components Tape LED The Tape LED is green when the tape cartridge is loaded A flashing green LED indicates normal activity Clean Attention LED The Clean Attention LED is amber When lit it indicates a fault When flashing it indicates a caution condition usually that t...

Страница 21: ...or not the write enable tab is set to the enable or disable position By default MRS is enabled switch 3 is off Hold the tape cartridge with the label side up and the arrow pointing toward the drive Gently insert the tape cartridge until the drive s loading mechanism takes the cartridge and pulls it into the drive Do not slide the tape past the front bezel Doing so or using unnecessary force could ...

Страница 22: ...ct Press the Eject button three times within a five minute period OR Hold the Eject button down for at least five seconds The tape unthreads and the drive ejects the tape cartridge regardless of the operation the drive was performing The drive then resets Write protecting tape cartridges If the Media Recognition System MRS is enabled switch 3 is off non MRS tapes are treated as if they are write p...

Страница 23: ... the cartridge Always remove the old labels before adhering new ones Be consistent with the type of media used The heads need to adjust to the characteristics of each different kind of media Tape Cartridge Don ts Don t drop the cartridges or handle them roughly Don t expose the cartridge to dirt moisture or high humidity Don t place the cartridge in direct sunlight or in places where magnetic fiel...

Страница 24: ...in severe temperature conditions for example in a car standing in bright sunlight Avoid transferring data reading from and writing to cartridges when the temperature is changing by more than 10 C per hour Tape LED and Clean Attention LED The drive s two LEDs indicate that the drive is busy not busy or has a problem Table 1 1 Tape LED Green Clean Attention LED Amber Explanation FLASHING SLOW Self t...

Страница 25: ...into the backup routine To clean the tape heads 1 Slide the cleaning cartridge into the drive To tape drive automatically loads the cartridge and cleans the heads At the end of the cleaning cycle the drive ejects the cleaning cartridge 2 Note the date on the label on the cleaning cartridge so you know how many times it has been used Discard the cleaning cartridge after it has been used 50 times No...

Страница 26: ...It is the least secure model of backup because if the cartridge is lost destroyed or damaged the data is lost forever Number of cartridges needed 1 set for full backup Model 2 Weekly rotation with daily backup In this model you perform a full backup every Friday and a partial backup on Monday Tuesday Wednesday and Thursday Partial backups are made only on those files which have changed since the p...

Страница 27: ...ne is maintained As with the weekly tapes the monthly sets should be stored off site The figure shows how this model works over a typical 15 week period Number of cartridges needed 6 sets for full backup 4 sets for partial backup Number of cartridges needed The total number of cartridges needed depends on your backup routine as described in the preceding models In addition to the numbers mentioned...

Страница 28: ...o the heads are cleaned every time that set is used Success with DDS media Because of the crucial importance of data integrity in computer environments Hewlett Packard strongly recommends that you only use Hewlett Packard DDS cartridges labeled DDS Media Recognition System Hewlett Packard s DDS tape drives are designed for optimum performance using these tape cartridges Please pay particular atten...

Страница 29: ...s chapter describes service and troubleshooting procedures for the DDS 3 tape drive including the following Maintaining the device Troubleshooting Preparing for a service call Reshipment guidelines Media specifications Required patches Specifications ...

Страница 30: ...its listed in the table of technical specifications located at the end of this chapter Drive life The lifespan of the tape drive can be significantly lengthened by keeping the tape drive streaming keeping the tape moving smoothly in one direction This requires a sustained transfer rate of greater than 1 Mbyte second Minimizing repositions can extend both tape and mechanism life Tape life A tape ca...

Страница 31: ...cked by accessing the system logs or using the diagnostics and targeting the tape drive Use only a Hewlett Packard Cleaning Cartridge part number HP92283K Do not use liquids swabs or any other method 1 Insert the cleaning cartridge into the drive 2 The tape drive loads the cartridge automatically and cleans the heads Cleaning takes about 30 sec onds 3 At the end of the cycle the drive ejects the c...

Страница 32: ...cleaning or the cartridge is nearing the end of its useful life Clean the tape drive heads and try the operation again If the Clean Attention LED is still on try writing to and reading from a new tape cartridge If the signal reappears with the new cartridge repeat the process If the condition persists call your HP service representative If the condition clears up then the first tape is suspect If ...

Страница 33: ... in the diagnosis of the drive For more information about troubleshooting utilities in general refer to the documentation included with the computer system For V Class refer to the see the HP Diagnostics Guide S Class X Class and V Class Servers Part No A3725 90009 and the Service Manual HP 9000 V Class Server Part No A3725 90006 If the drive has a problem which cannot be solved If the drive has a...

Страница 34: ...drive s serial number Check the serial number written in the front of this manual when the drive was installed If the serial number was not previously recorded open the system or peripheral enclosure to find the serial number 2 Record any error messages displayed by the operating system or the software application in use when the trouble occurred 3 Record any details about the operation which was ...

Страница 35: ...dinate the return 2 Attach a label to the drive identifying the owner and indicating the reason for the return Record the drive s part number and serial number on the label 3 Repack the drive in its original shipping container anti static bag and packing material If the original container and packing material are not available order a replacement container and packing material from Hewlett Packard...

Страница 36: ...rtridges N A HP92283K box of 2 cartridges Lockable tape storage box stackable with clips for attachment to file cabinet rails 12 cartridges HP92283L OS Platform Kernel Patch Diagnostic Patch Diagnostic Interface HP UX 9 04 S800 PHKL_7643 PHSS_6683 HP UX 10 01 S800 TBD PHSS_7895 GUI PHSS_7584 Command Line S700 N A PHSS_7894 GUI PHSS_7583 Command Line HP UX 10 10 S800 PHKL_7568 PHSS_6797 GUI S700 N ...

Страница 37: ...nt 5V 1 2 amps 12V 0 2 amps Power consumption 7 5 watts operating Physical Form factor Depth Width Height Weight 5 25 in wide x 1 625 in high 150 mm 5 9 in 102 mm 4 0 in 41 mm 1 625 in 1 1 kg 2 4 lbs Environmental Temperature 5 to 40 C 41 to 104 F operating 40 to 70 C 40 to 158 F storage mech 40 to 45 C 40 to 113 F storage media Relative Humidity 20 to 80 non condensing operating 5 to 95 non conde...

Страница 38: ...3 10 A3542A DDS 3 Tape Drive User s Guide ...

Страница 39: ...an Attention LED 2 2 2 6 Tape LED 2 2 2 6 loading tape cartridges 2 3 M maintenance 3 2 media specifications 3 8 monthly backup 2 9 O operation 2 1 2 3 P patches 3 8 power on 2 3 preventive maintenance 3 3 print history iii R read write heads cleaning 3 3 regulatory statements iv v reshipment guidelines 3 7 S safety considerations iii safety symbols iii service 3 1 service call preparing for 3 6 s...

Страница 40: ...roubleshooting 3 4 and status LEDs 3 4 Troubleshooting drives on V Class 3 5 U unloading tape cartridges 2 3 V V Class adding drives 1 2 installing on 1 1 reshipping drives 3 7 setting SCSI ID 1 5 troubleshooting drives 3 5 W warranty iii weekly backup 2 8 write enabling 2 4 write protecting 2 4 ...

Страница 41: ...________________ _________________________________________________________________________________________ _________________________________________________________________________________________ ___ Check here if you would like a reply Hewlett Packard has the right to use submitted suggestions without obligation with all such ideas becoming property of Hewlett Packard ESSD SIL Learning Products ...

Страница 42: ...MAIL FIRST CLASS MAIL PERMIT NO 256 ROSEVILLE CA POSTAGE WILL BE PAID BY ADDRESSEE Attention Learning Products MS5601 Hewlett Packard Company Enterprise Storage Solutions Division 8000 Foothills Boulevard Roseville CA 95747 9987 Tape Tape Fold Here Please do not staple ...

Страница 43: ......

Страница 44: ...Manual Part Number A3542 90001 E1296 Copyright 1996 Hewlett Packard Company Printed in U S A A3542 96003 For internal use only ...

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