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Chapter 3

Troubleshooting

Troubleshooting Using Online Support Tools

The following online support tools are available from the HP-UX environment.

Support Tools Manager

Support Tools Manager (STM) is available in three user interfaces:

•

Graphical interface for X-based terminals (XSTM)

•

Menu interface for ASCII terminals (MSTM)

•

Command line interface for all ASCII terminals (CSTM)

You can use the graphical and menu interfaces intuitively and you can use the command line interface to
drive STM using scripts.

You can use diagnostics to thoroughly test a device and isolate failures down to the suspected Field
Replaceable Unit (FRU).

For complete documentation on how to access and use STM go to http://docs.hp.com. Under Topics menu go to
Diagnostics and look for Support Tools Manager.

Содержание 9000 rp4440

Страница 2: ...rk of Microsoft Corporation Printed in the U S A Reproduction adaptation or translation of this document without prior written permission is prohibited except as allowed under the copyright laws Related Documents The HP Server Documentation CD ROM contains the documentation set for the server including localized versions of key documents Included on the CD ROM are the Site Preparation Installation...

Страница 3: ...port Tools Manager 21 Event Monitoring Service 22 Management Processor 22 Troubleshooting Using Offline Support Tools 25 Offline Diagnostic Environment ODE 25 Disk and I O Path Logging 26 Troubleshooting Using LED Indicators 27 Front Control Panel LEDs 27 QuickFind Diagnostic Panel LEDs 29 I O Baseboard LED Indicators 31 Memory Extender Boards 32 4 Removing and Replacing Components Safety Informat...

Страница 4: ... Baseboard Assembly 70 Removing and Replacing PCI PCI X Cards 73 Removing a PCI PCI X Card 74 Replacing a PCI Card 76 OLX Dividers 81 Removing an OLX Divider 84 Replacing an OLX Divider 84 Voltage Regulator Modules VRM 85 Removing a Voltage Regulator Module VRM 86 Replacing a Voltage Regulator Module VRM 87 Hot Plug Disk Drives 88 Removing a Hot Plug Disk Drive 88 Replacing a Hot Plug Disk Drive 8...

Страница 5: ...ing a DVD I O Board 107 Display Board 108 Removing the Display Board 110 Replacing the Display Board 110 QuickFind Diagnostic Board 111 Removing the QuickFind Diagnostic Board 113 Replacing the QuickFind Diagnostic Board 113 A Parts Information Field Replaceable Parts FRU List 115 B System I O Board Switches and Jumpers Index 123 ...

Страница 6: ...Contents 6 ...

Страница 7: ...ocessor Cable Placed Correctly 60 Figure 4 16 Processor Cable Placed Incorrectly 60 Figure 4 17 Installing Processor on Extender Board 62 Figure 4 18 Hot Swap I O Chassis Fans Removal and Replacement 64 Figure 4 19 Hot Swap Power Supply Chassis Fan Removal and Replacement 65 Figure 4 20 I O Board Locking Lever 69 Figure 4 21 I O Baseboard 70 Figure 4 22 S5102 Dipswitch 72 Figure 4 23 PCI Cards Loc...

Страница 8: ... 4 39 DVD Drive Removal and Replacement 104 Figure 4 40 DVD I O Board Removal and Replacement 106 Figure 4 41 Display Board Removal and Replacement 109 Figure 4 42 QuickFind Diagnostic Board Removal and Replacement 112 ...

Страница 9: ...ns these chapters Chapter 2 Configuring the Server Use this chapter to learn how to install additional hot swap power supplies hot swap disk drives memory DIMMs processors and PCI X cards Also learn how to configure your management processor and boot your HP Server Chapter 3 Troubleshooting Use this chapter to learn how to perform minimal troubleshooting of your system Chapter 4 Removing and Repla...

Страница 10: ... into a Windows workstation or point your browser at the index htm file located under the Start directory of the CD All users including UNIX Linux can access the manual set by viewing the directory manuals The manuals are in Adobe Acrobat Reader pdf format In addition the latest versions of all these documents and any product updates to these documents are posted under the appropriate server at ht...

Страница 11: ...storage devices CAUTION Some restrictions apply to external mass storage devices that you may want to connect to channel B of your core I O SCSI HBA External connections to channel B of your SCSI HBA controller are only supported in simplex configuration when the internal cable between the SCSI backplane and the SCSI HBA card is disconnected If your system has been converted to the duplex configur...

Страница 12: ... logs view console history display virtual front panel enter console session or connect to another management processor Multiple users can select different options from the MP Main Menu at the same time However management processor command mode and console mode are mirrored The MP allows only one user at a time to have write access to the shared console Accessing the Management Processor You can c...

Страница 13: ...set a telnet session can be established to configure additional parameters To configure the management processor LAN IP address perform the following steps Step 1 Determine the Medium Access Control MAC address of the management processor LAN interface by viewing the label located at the rear of the server Step 2 Connect a LAN cable on your local subnet to the core I O LAN port found directly abov...

Страница 14: ...mands as needed Main Menu commands are shown in the Main MP Menu Commands not displayed in the MP Main Menu can be accessed in command mode by first using the CM command at the MP prompt A list of available commands is presented and can be displayed by using the management processor help function enter HE followed by LI at the MP prompt You can return to the MP Main Menu by typing CTRL B Step 3 Lo...

Страница 15: ...he new subnet mask name Step 8 The current gateway address is displayed When prompted to enter a new value or Q enter the new gateway address Step 9 The current web console port number is displayed When prompted to enter a new value or Q just hit enter The message Current Web Console Port Number has been retained will be displayed Step 10 The current link state information is displayed When prompt...

Страница 16: ...N configuration has been updated Reset the MP XD command option R for confirmation to take effect MP Host Name uninitialized MP CM xd reset Management Processor Commands Table 2 1 Management Processor Commands and Descriptions Command Description BP Reset BMC passwords CA Configure serial port parameters CE Log a repair in the history buffer CL Display console history CG Certificate generator CO R...

Страница 17: ...GPIO pin RS Request BMC to reset system through RST signal SA Configure remote modem LAN telnet and web access options SE Activate a system session on locator remote port SL Show logs SO Security options and access control SYSREV Display all firmware revisions SS System status of processor modules TC Transfer of control system reset through INIT signal TE Tell send a message to other users UC User...

Страница 18: ...ou will need to open the small door on the front bezel to gain access to the power switch If the autoboot function is enabled the system will boot to the installed operating system If autoboot is not enabled the system will enter the boot console handler BCH The BCH allows you to control the server s booting environment For more information about the BCH refer to the Utilities chapter of the hp900...

Страница 19: ...e to start and stop testing processes You should also be familiar with Support Tools Manager STM which runs in HP UX and the Offline Diagnostics Environment ODE Online troubleshooting programs are available on your HP UX operating system Offline troubleshooting programs are available on the resource CD that is shipped with your HP Server Both online and offline troubleshooting tools are also avail...

Страница 20: ... Offline Diagnostic Environment ODE Management Processor MP System at BCH Less than 1 second More than 1 second but less than 5 seconds More than 5 seconds Hard shutdown Not used This selection initiates E buzzer functions that are not supported in the hp 9000 rp4440 servers Hard shutdown Power on OS shut down Less than 1 second More than 1 second but less than 5 seconds More than 5 seconds No eff...

Страница 21: ...d terminals XSTM Menu interface for ASCII terminals MSTM Command line interface for all ASCII terminals CSTM You can use the graphical and menu interfaces intuitively and you can use the command line interface to drive STM using scripts You can use diagnostics to thoroughly test a device and isolate failures down to the suspected Field Replaceable Unit FRU For complete documentation on how to acce...

Страница 22: ...command at the shell prompt etc opt resmon lbin monconfig From the list of main menu selections choose E Enable Monitoring Management Processor The management processor MP interface provides diagnostic and configuration capabilities By viewing the system logs you can determine and solve problems affecting your server To access your MP interface and system logs perform the following steps NOTE The ...

Страница 23: ...L Event Log Viewer Log Name Entries Full Latest Entry E System Event 9 1 29 Oct 2002 19 15 05 F Forward Progress 129 3 B Current Boot 82 P Previous Boot 0 L Live Events C Clear All Logs Enter your choice or Q to Quit Step 3 Select e to review the events The Event Log Navigation menu will display Set up alert filter options on this buffer Y N N Log Name Entries Full Latest Entry E System Event 410 ...

Страница 24: ...he blinking state of System LED review the entire SEL and look at events with alert level 3 and above For example Log Entry 24 14 Feb 2003 15 27 02 Alert Level 3 Warning Keyword Type 02 1b0800 1771520 Hot Swap Cage SCSI cable removed Logged by BMC Sensor Cable Interconnect SCSI ChExt Cable Data1 Device Removed Device Absent 0x203E4D0AC6020220 FFFF0008F61B0300 Log Entry 73 00 00 12 Alert Level 3 Wa...

Страница 25: ...nter command or menu Step 3 List the bootable devices by entering search search Step 4 Select the CD device that contains the Support Plus CD for example p3 Step 5 Boot from that device by entering boot p3 boot p3 Step 6 You are asked to interact with the Initial System Loader ISL prompt Enter yes y Step 7 From the ISL prompt start the Offline Diagnostics Environment by entering ODE ODE The follow...

Страница 26: ... slot paths for your HP Server Table 3 3 Internal Disk and DVD Paths Slot Path Slot 1 top 0 1 1 0 1 Channel A Duplex Mode Slot 2 bottom 0 1 1 1 0 Channel B Duplex Mode DVD 0 0 3 0 0 Table 3 4 Core I O Paths Function Path Console Port 0 0 1 1 0 Remote Port 0 0 1 1 2 UPS Port 0 0 1 0 0 USB Ports 0 0 2 0 Top 0 0 2 1 Bottom Table 3 5 PCI I O Paths Slot Path Slot 1 Core I O SCSI 0 1 1 0 Channel A 0 1 1...

Страница 27: ...Front Control Panel LED Definitions LED Button State Flash Rate Color Description System Running Steady Green Green System normal OS up and running System Booting Flashing at 0 5 Hz Green Flashing green OS booting or at BCH System Attention Flashing at 1 Hz Yellow Flashing yellow Warning system needs attention Redundancy lost component failure pending System Fault Flashing at 2 Hz Red Flashing red...

Страница 28: ...OK Thermal LED Warning Flashing at 1 Hz Yellow Flashing Yellow Thermal warning Locator LED Button Active Flashing at 1 Hz Blue Flashing Blue System locator LED may be remotely or locally activated deactivated Table 3 6 Front Control Panel LED Definitions Continued LED Button State Flash Rate Color Description ...

Страница 29: ...ed I O VRM 12 volt 5 volt 3 volt n a A plug in voltage regulator has failed specific VRM must be replaced CPU VRM n a n a n a n a n a Fan Module 0 1 2 n a One or both fans in a fan module have failed the module must be replaced Fan 2 is in front of the power supplies Memory Bank X 0 7 DIMM xA DIMM xB DIMM xC DIMM xD The specified DIMM has failed the DIMM must be replaced If all the LEDs for a rank...

Страница 30: ...rred that requires attention Table 3 7 QuickFind Diagnostic Panel LED Definitions Continued Item LED 0 LED 1 LED 2 LED 3 Details Processor Subsystem I O VRM CPU VRM Fan Memory 0 Memory 1 Memory 2 Memory 3 Memory 4 Memory 5 Memory 6 Memory 7 Power Supply Memory Config Error Processor Config Error Missing Component System Temperature Check Event Log ...

Страница 31: ...ns are found on the I O baseboard Figure 3 3 I O Baseboard LEDs Buttons and Sensors PCI Attention LED 6X PCI Power LED 6X PCI Attention LED 6X 3 3 VSB Power LED 12V VRM LED Locator Button LED MP Soft Reset Button BMC Heartbeat LED Battery BMC Reset Button PCI Attention Button Doorbell 6X 3 3V VRM LED MP Heartbeat LED 5V VRM LED MP Self Test LED ...

Страница 32: ...D Green On 12V VRM is functioning 5V VRM Power LED Green On 5V VRM is functioning 3 3V VRM Power LED Green On 3 3V VRM is functioning MP Heartbeat Green Blinking The management processor is functioning correctly MP Self Test LED Amber On Off The management processor is executing the internal self test The management processor has passed the internal self test BMC Heartbeat Green Blinking The baseb...

Страница 33: ...er condition VRM LED is on there is a problem with that VRM You must replace the entire extender board in this case the VRMs are not Field Replaceable Units FRUs Figure 3 4 32 DIMM Memory Extender Board LEDs Table 3 9 32 DIMM Memory Extender Board LED Color Status Condition 1 25V Power Green On Power OK 1 5V Power Green On Power OK 1 5V LED 1 25V LED ...

Страница 34: ...roubleshooting Using LED Indicators 34 Figure 3 5 16 DIMM Memory Extender Board LEDs Table 3 10 16 DIMM Memory Extender Board LED Color Status Condition Action VRM Status Green On VRM is bad Replace memory extender board VRM LEDs ...

Страница 35: ... server and associated assemblies while working inside the unit Serious injury may result if this warning is not observed Service Tools Required Service of this product may require one or more of the following tools Electrically Conductive Field Service Kit P N 9300 1155 1 4 inch flat blade screwdriver ACX 15 Torx screwdriver Accessing a Rack Mounted Server The hp 9000 rp4440 Server is designed to...

Страница 36: ...Torx Screws Step 2 Flip out the two pull handles at either end of the front bezel and slowly pull the unit forward by the handles The server is fully extended when the rail clips are locked in place When fully extended the front and top covers are fully accessible Figure 4 1 Accessing 25 mm Torx Screws Insert the Server into the Rack To insert the server into the rack perform the following steps S...

Страница 37: ... Server to gain access to internal components The front bezel front cover and top cover may be removed with the tubular stand attached to the HP Server WARNING Ensure that the HP Server is properly grounded when performing remove and replace procedures Use an antistatic wrist strap and grounding mat similar to those found in the HP Electrically Conductive Field Service Kit Figure 4 2 Rackless hp 9...

Страница 38: ...owing components Power switch System LEDs Figure 4 3 Removing and Replacing the Front Bezel Removing the Front Bezel To remove the front bezel perform the following step Step 1 Grasp the front bezel at the outer edges and pull straight out Replacing the Front Bezel To Replace the front bezel perform the following step Step 1 Push the front bezel straight into the chassis until it snaps into place ...

Страница 39: ...ront Cover Removing the Front Cover To remove the front cover perform the following steps WARNING Hazardous voltages are present inside the HP Server Always remove the AC power cords from the server and associated assemblies while working inside the unit Serious injury may result if this warning is not observed Step 1 If rack mounted slide the HP Server out from the rack until it stops Refer to th...

Страница 40: ...of the server to free the tabs from the slots in the center of the chassis Replacing the Front Cover To replace the front cover perform the following steps Step 1 Align the tabs at the rear of the front cover with the corresponding slots in the chassis and fully seat the tabs into the slots Step 2 Tighten the four thumbscrews securely Step 3 Replace the front bezel Step 4 If rack mounted slide the...

Страница 41: ...Chapter 4 Removing and Replacing Components Front and Top Covers 41 Figure 4 5 Removing and Replacing the Top Cover Thumbscrews ...

Страница 42: ...old the top cover in place Step 3 Pull the cover toward the rear of the server to free the tabs from the slots in the center of the chassis and lift it straight up Replacing the Top Cover To replace the top cover perform the following steps Step 1 Align the tabs at the rear of the top cover with the corresponding slots in the chassis fully seat the tabs into the slots and push forward until it sea...

Страница 43: ...ation Guide for additional information Step 2 Remove the top cover from the chassis Refer to Front and Top Covers on page 39 Step 3 Remove the I O baseboard assembly from the chassis Refer to I O Baseboard Assembly on page 67 Step 4 Locate the system battery on the I O baseboard Remove the battery by lifting the retaining clip and pull the battery from its socket Step 5 Install the new battery and...

Страница 44: ...Chapter 4 Removing and Replacing Components System Battery 44 Figure 4 6 Battery Location on I O Baseboard Battery ...

Страница 45: ...serve all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions could result in damage to the server Removing a Memory Extender Board To remove a memory extender board perform the following steps Step 1 If rack mounted slide the HP Server out from the rack until it stops Refer to the hp9000 rp4440 Installation Guide for additional information NOTE If desi...

Страница 46: ...Chapter 4 Removing and Replacing Components Memory Extender Board 46 Figure 4 7 Memory Extender Board Latches Figure 4 8 Memory Extender Board ...

Страница 47: ... Align the memory extender board with the front and rear chassis guide slots Step 3 Slide the memory extender board in until it begins to seat in the socket located on the midplane board Step 4 Push the extraction levers inward to the locked position in order to plug in the memory extender board into the midplane riser board Step 5 Replace the front cover Step 6 Replace the front bezel Step 7 If r...

Страница 48: ...ired the processor extender board may be removed without removing the HP Server from the rack Step 2 Remove the front bezel Refer to Front Bezel on page 38 Step 3 Remove the front cover Refer to Front and Top Covers on page 39 Step 4 Remove the memory extender board Refer to Memory Extender Board on page 45 Step 5 Identify the DIMM to be removed and push the appropriate extraction levers found on ...

Страница 49: ...M fillers in unused slots must remain in place to maximize internal cooling See Table 4 1 DIMM Filler Requirements for 16 DIMM Extender Board NOTE One DIMM filler board covers two adjacent DIMM slots As a general rule only remove DIMM slot fillers as you add memory and the correct configuration will always remain Table 4 1 DIMM Filler Requirements for 16 DIMM Extender Board 16 DIMM Extender Board ...

Страница 50: ...uads 0 and 1 8 fillers total 2 fillers in quads 4 5 6 and 7 quads 2 and 3 remain unfilled 12 DIMMs in quads 0 1 and 2 8 fillers total 2 fillers in quads 4 5 6 and 7 quad 3 remains unfilled 16 DIMMs in quads 0 1 2 and 3 8 fillers total 2 fillers in quads 4 5 6 and 7 all quads filled 20 DIMMs in quads 0 1 2 3 and 4 4 fillers total 2 fillers in quads 5 7 quad 6 remains unfilled 24 DIMMs in quads 0 1 ...

Страница 51: ...Chapter 4 Removing and Replacing Components System Memory DIMMs 51 Figure 4 9 16 DIMM Extender Board Slot IDs Figure 4 10 32 DIMM Extender Board Slot IDs ...

Страница 52: ...n key in slot with the notch in the DIMM Step 2 Gently and evenly push on each side of the DIMM until it seats in the socket Ensure that the extraction levers are in the closed position Step 3 Replace the memory extender board Step 4 Replace the top cover Step 5 Replace the front bezel Step 6 If rack mounted slide the HP Server into the rack until it stops Figure 4 11 Inserting DIMM into Extender ...

Страница 53: ...mplete the steps in this procedure will result in erratic system behavior or system failure For assistance with this procedure contact your local HP Authorized Service Provider Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions could result in damage to the server Removing the Processor Extender Board To remove the processor extender board ...

Страница 54: ...and Replacing Components Processor Extender Board 54 Step 5 Pull out on the extraction levers to unplug the processor extender board from the socket located on the midplane riser board Figure 4 12 Processor Extender Board ...

Страница 55: ...Chapter 4 Removing and Replacing Components Processor Extender Board 55 Figure 4 13 Settings for PA RISC IPF Dipswitch Itanium Setting PARISC Setting ...

Страница 56: ...or the correct dipswitch settings Step 1 Ensure the extraction levers are positioned in the outward unlocked position Step 2 Align the processor extender board with the front and rear card guides Step 3 Slide the processor extender board down until it begins to seat in the socket located on the midplane riser board Step 4 Push the extraction levers inward to the locked position in order to fully s...

Страница 57: ...r all processors Failure to observe this caution will result in system failure Ensure that all processors are rated for use at the same speed Failure to observe this caution will result in performance degradation Processor Load Order Processors are housed on the processor extender board located under the top cover in the top service bay The processor extender board can hold between one and four pr...

Страница 58: ...system failure Figure 4 14 Removing the Processor Extender Board Removing a Processor To remove a processor on the processor extender board perform the following steps Step 1 If rack mounted slide the HP Server out from the rack until it stops Refer to the hp9000 rp4440 Installation Guide for additional information Step 2 Remove the front bezel Refer to Front Bezel on page 38 Step 3 Remove the fro...

Страница 59: ...ional information Step 2 Remove the front bezel Refer to Front Bezel on page 38 Step 3 Remove the front cover Refer to Front and Top Covers on page 39 Step 4 Remove the processor extender board and place on anti static mat Refer to Processor Extender Board on page 53 Step 5 Ensure the cam on the processor socket lock is in the unlocked counterclockwise position Step 6 Carefully lower the processor...

Страница 60: ...t pressure This ensures that the assembly stays flush and level to the socket while it is being tightened Step 8 Plug in the processor cable to its socket on the extender board Step 9 Place the sequencer frame over the processor Step 10 Using your fingers hand tighten the 2 knurled thumbscrews on the sequencer frame just until the screw stops turning Cable is placed correctly and is under the heat...

Страница 61: ...st bottom out Follow the tightening sequence shown in Figure 4 17 Installing Processor on Extender Board CAUTION Do not overtighten the 4 shoulder screws they may shear off if overtightened Stop tightening the shoulder screws when you feel them just bottom out Step 12 Using the Torx T15 driver finish tightening the 2 thumbscrews CAUTION Do not overtighten the 2 thumbscrews they may shear off if ov...

Страница 62: ...screws is 1 2 3 4 DO NOT OVERTIGHTEN See Step 7 2 knurled Thumb screws Align pins on heatsink with slots in frame Power cable Protected by plastic sleeve Slots Slots Slots shown are at CPU socket 1 for clarity Processor shown is being mounted on socket 0 per CPU load order TCPU Install Tool Torx T15 tighten shoulder screws and thumbscrews 2 5 mm Allen ...

Страница 63: ...and center positions Fan unit 2 is smaller and only fits into the right most position behind the power supply CAUTION Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions could result in damage to the server NOTE A hot swap device does not require interaction with the operating system before the device is removed from or installed into the se...

Страница 64: ...r to the hp9000 rp4440 Installation Guide for additional information Step 2 Remove the front bezel Refer to Front Bezel on page 38 Step 3 Remove the top cover Refer to Front and Top Covers on page 39 Step 4 Grasp the fan unit locking handle tilt it up and pull out the fan from the chassis NOTE When one fan unit is removed from the server the remaining fan units operate at full speed Operation will...

Страница 65: ...Chapter 4 Removing and Replacing Components Hot Swap Chassis Fan Unit 65 Figure 4 19 Hot Swap Power Supply Chassis Fan Removal and Replacement ...

Страница 66: ... firmly into the housing and close the handle until flush to the top of the chassis the fan unit will plug into the power outlet on the I O baseboard CAUTION If the fan unit handle does not close completely it is misaligned Remove the fan unit and check that the alignment icons are oriented correctly Step 3 Check the QuickFind diagnostic board LED indicating the replaced fan unit When the fan is f...

Страница 67: ...s CAUTION Before removing your I O baseboard assembly save all boot configuration settings These values will need to be reset after replacing your I O baseboard assembly Step 1 If rack mounted slide the HP Server out from the rack until it stops Refer to the hp9000 rp4440 Installation Guide for additional information Step 2 Remove the top cover Refer to Front and Top Covers on page 39 Step 3 Remov...

Страница 68: ...large so be careful when lifting it out of the server chassis NOTE If you are going to replace the I O board with a new board remove the cover from the VGA port at the rear of the I O board and save it to put on VGA port of the new board This VGA graphics port is not supported on your hp 9000 rp4440 Server ...

Страница 69: ...Chapter 4 Removing and Replacing Components I O Baseboard Assembly 69 Figure 4 20 I O Board Locking Lever OPEN CLOSE ...

Страница 70: ...hang up before engaging the midplane riser board socket Also ensure that all fan modules are removed from the chassis prior to sliding in the I O baseboard or both the fans and the I O baseboard may be damaged CAUTION Before installing your replacement I O board check dipswitch S5102 on located on top of the I O board Dipswitch position bit 1 must be in the OFF position to disable the on board Rad...

Страница 71: ...69 Step 3 Replace the three chassis fan units Step 4 Plug in all external cabling to the rear ports of the I O baseboard CAUTION When re plugging the SCSI cables note the labeling on the SCSI A and SCSI B channel cables You must match each cable with its appropriate socket on the SCSI HBA If the cables are mismatched your system may not reboot Both cables and sockets are clearly marked with the co...

Страница 72: ...Chapter 4 Removing and Replacing Components I O Baseboard Assembly 72 Step 8 If rack mounted slide the HP Server into the rack until it stops Figure 4 22 S5102 Dipswitch S5102 S5103 ON Bit 1 OFF ...

Страница 73: ...ve all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions could result in damage to the server NOTE PCI PCI X slots are numbered from 1 through 8 reading left to right when looking at the rear of your HP Server PCI slots 1 and 2 are dedicated for use by the core I O cards The core I O functions are shared between two cards a SCSI HBA card which must be...

Страница 74: ... system replacing the PCI cards in a different location might require system reconfiguration and could cause boot failure Step 1 If rack mounted slide the HP Server out from the rack until it stops Refer to the hp9000 rp4440 Installation Guide for additional information Step 2 Remove the top cover Refer to Front and Top Covers on page 39 PCI X Bus 2 1 2 3 4 5 6 7 8 Core I O Public I O Hot Plug PCI...

Страница 75: ...p on the MRL until it stops Step 6 Turn the PCI PCI X card latch another 45 degrees CW to completely expose the PCI PCI X card bulkhead See Figure 4 25 on page 76 Step 7 If the PCI PCI X card is full size open the slider gate bracket to allow PCI PCI X card removal See Figure 4 26 on page 78 Step 8 Remove the card from the slot by grasping the top edges of the card and pulling up The notches in th...

Страница 76: ...X card latch on the chassis to 45 degrees CCW to allow closing of the manual retention latch MRL Step 3 Push down on the MRL until it stops against the chassis wall Step 4 Turn the PCI PCI X card latch on the chassis another 45 degrees CCW to lock the PCI PCI X card into position Manual Retention Latch closed position Manual Retention Latch open position PCI X Card Latch open position Power LED Li...

Страница 77: ...ep 5 If the PCI PCI X card is full size close the slider gate bracket to secure the card See Figure 4 26 on page 78 Step 6 Reconnect all internal and external cables to the PCI PCI X card Step 7 Replace the top cover Step 8 Slide the HP Server all the way back into the rack until it stops ...

Страница 78: ...Chapter 4 Removing and Replacing Components Removing and Replacing PCI PCI X Cards 78 Step 9 Turn on power by plugging in AC power cords to power supply unit s Figure 4 26 PCI PCI X Card Installation ...

Страница 79: ...Chapter 4 Removing and Replacing Components Removing and Replacing PCI PCI X Cards 79 Figure 4 27 PCI X Card Latch Closing Sequence 2 1 3 4 ...

Страница 80: ...Chapter 4 Removing and Replacing Components Removing and Replacing PCI PCI X Cards 80 Figure 4 28 Slider Gate Bracket CLOSED OPEN ...

Страница 81: ...green power LED and one amber attention LED mounted on the I O baseboard to the top of the divider The light pipes allow the LED status to be easily viewed when the top cover is removed WARNING Ensure that the system is powered down and all power sources have been disconnected from the server prior to removing or replacing a PCI card divider Voltages are present at various locations within the ser...

Страница 82: ...Dividers 82 CAUTION Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions could result in damage to the server Figure 4 29 OLX Divider Removal and Replacement Locking Tabs Manual Retention Latch ...

Страница 83: ...Chapter 4 Removing and Replacing Components OLX Dividers 83 Figure 4 30 OLX Slider Gate Bracket CLOSED OPEN ...

Страница 84: ...I divider See Figure 4 30 OLX Slider Gate Bracket Step 6 At this point if you are removing the entire OLX divider rack remove the 4 T15 fasteners attaching the rack to the I O baseboard Step 7 Using your fingers push the two tabs that attach the OLX divider to the I O baseboard and pull the OLX divider up sharply to disengage it from the I O baseboard CAUTION When extracting the OLX divider ensure...

Страница 85: ...s are located in the proper slot by checking the voltage label on the I O baseboard See Figure 4 31 VRM Board Remove and Replace WARNING Ensure that the system is powered down and all power sources have been disconnected from the server prior to removing or replacing a VRM Voltages are present at various locations within the server whenever an AC power source is connected This voltage is present e...

Страница 86: ... in damage to the server Figure 4 31 VRM Board Remove and Replace Removing a Voltage Regulator Module VRM To remove a VRM from the server perform the following steps Step 1 Remove the I O baseboard from the chassis Refer to I O Baseboard Assembly on page 67 Step 2 Push out the locking tabs at the end of the VRM slot to release it then pull the VRM straight out of the I O baseboard 12V VRM 3 3V VRM...

Страница 87: ...ht into the slot until it stops then push in the two locking tabs on either side of the slot to lock the VRM into position CAUTION Ensure that the VRM and slot voltages match up and also check that the heatsink on the VRM faces the PCI card rack after installation If the VRM is inserted backwards the system will halt during the boot process Step 2 Replace the I O baseboard in the chassis ...

Страница 88: ...lacement disk drive will have the same capacity and block size as the defective disk because they have the same product number Removing a Hot Plug Disk Drive To remove a hot plug disk drive perform the following steps NOTE For cooling purposes always leave the volume filler in slot 2 if you do not use a second disk drive Step 1 Grasp the tab at the bottom of the latch on the selected disk drive St...

Страница 89: ...cing Components Hot Plug Disk Drives 89 Step 3 The hot plug disk drive is now correctly installed Figure 4 32 Disk Drive Installation in Slots 1 and 2 Figure 4 33 Disk Drive Installation in Slot 2 Slot 1 SCSI ID 0 Slot 2 SCSI ID 1 ...

Страница 90: ...Chapter 4 Removing and Replacing Components Hot Plug Disk Drives 90 Figure 4 34 Volume Filler Installation in Slot 2 ...

Страница 91: ...ous locations within the server whenever an AC power source is connected This voltage is present even when the main power switch is in the off position Failure to observe this warning could result in personal injury or damage to equipment CAUTION Failure to properly complete the steps in this procedure will result in erratic system behavior or system failure For assistance with this procedure cont...

Страница 92: ...l it stops Refer to the hp9000 rp4440 Installation Guide for additional information Step 2 Remove the front bezel Refer to Front Bezel on page 38 Step 3 Remove the front cover Refer to Front and Top Covers on page 39 Step 4 Remove the memory extender board Refer to Memory Extender Board on page 45 Step 5 Remove the processor extender board Refer to Processor Extender Board on page 53 Step 6 Remove...

Страница 93: ... drive cage Step 11 Push the SCSI backplane board away from the disk drive cage and lift it up and out of the chassis Replacing the SCSI Backplane To replace the SCSI backplane perform the following steps Step 1 Replace the SCSI backplane to the rear of the disk drive cage Step 2 Replace the two hot plug disk drives into the disk drive cage Step 3 Re plug the SCSI backplane to midplane cable back ...

Страница 94: ...idplane Riser Board To remove the midplane riser board perform the following steps Step 1 If rack mounted slide the HP Server out from the rack until it stops Refer to the hp9000 rp4440 Installation Guide for additional information Step 2 Remove the front bezel Refer to Front Bezel on page 38 Step 3 Remove the front and top covers Refer to Front and Top Covers on page 39 Step 4 Remove the memory e...

Страница 95: ...e midplane riser board to the chassis Step 13 Grasp the top edge of the midplane riser board and lift straight up to release it from the keyway slots on the chassis Then pull straight out and up to remove the midplane riser board from the chassis Figure 4 36 Midplane Riser Board 2 4 1 5 3 Midplane Riser Board 1 5 Attaching Screw Locations ...

Страница 96: ...g in the QuickFind diagnostic board cable to the midplane riser board Step 4 Plug in the DVD relay board and front panel display board cable to the midplane riser board Step 5 Plug in the power distribution board power cable and signal cable to the midplane riser board Step 6 Replace the SCSI backplane board Step 7 Replace the I O baseboard assembly Step 8 Replace the three chassis hot swap fan un...

Страница 97: ...f your hp 9000 rp4440 Server requires a minimum of one PSU A second optional hot swap PSU may be installed to provide N 1 capability Each hot swap requires a separate power cord The left side viewing from the rear hot swap PSU is identified as P0 the second hot swap power supply is identified as P1 Each hot swap PSU requires a separate power cord be installed in the appropriate power cord receptac...

Страница 98: ... arm does not have to be completely removed but moved just enough to allow access to the PSUs Step 3 Remove the power cord plug from the power receptacle Step 4 Loosen the captive thumbscrew located at the top left of the PSU Step 5 Grasp the handle and pull the PSU out of the server Replacing a Hot Swap Power Supply Step 1 Supporting the PSU with both hands slide it into the empty slot until it p...

Страница 99: ...Chapter 4 Removing and Replacing Components Hot Swap Power Supplies 99 Figure 4 37 Hot Swap Power Supply Removal and Replacement ...

Страница 100: ...ent at various locations within the server whenever an AC power source is connected This voltage is present even when the main power switch is in the off position Failure to observe this warning could result in personal injury or damage to equipment CAUTION Failure to properly complete the steps in this procedure will result in erratic system behavior or system failure For assistance with this pro...

Страница 101: ... Top Covers on page 39 Step 3 Remove the power supply fan unit from the chassis Refer to Hot Swap Chassis Fan Unit on page 63 Step 4 Remove the hot swap power supply s from the chassis Refer to Hot Swap Power Supplies on page 97 Step 5 Unplug the power cable and the signal cable from the midplane riser board Step 6 Using a Torx 15 driver loosen the one Torx screw attaching the power distribution b...

Страница 102: ... side of the chassis to lock it onto the studs Step 2 Reattach the power distribution board to the chassis bulkhead by replacing the one Torx 15 screw Tighten hand tight Step 3 Replug the power and signal cables back into the midplane riser board Step 4 Replace the hot swap power supply s into the chassis Step 5 Replace the power supply fan unit into the chassis Step 6 Replace the top cover Step 7...

Страница 103: ...AC power source is connected This voltage is present even when the main power switch is in the off position Failure to observe this warning could result in personal injury or damage to equipment CAUTION Failure to properly complete the steps in this procedure will result in erratic system behavior or system failure For assistance with this procedure contact your local HP Authorized Service Provide...

Страница 104: ...ng tab to release the drive Step 2 Remove the front bezel Refer to Front Bezel on page 38 Step 3 Pull the drive straight out to remove it from the chassis Replacing a DVD Drive To replace a DVD drive perform the following steps Step 1 Grasp the front of the DVD drive and squeeze in on the locking tab to release the drive Step 2 Push the drive straight into the drive bay until the locking tab click...

Страница 105: ...locations within the server whenever an AC power source is connected This voltage is present even when the main power switch is in the off position Failure to observe this warning could result in personal injury or damage to equipment CAUTION Failure to properly complete the steps in this procedure will result in erratic system behavior or system failure For assistance with this procedure contact ...

Страница 106: ...Chapter 4 Removing and Replacing Components DVD I O Board 106 Figure 4 40 DVD I O Board Removal and Replacement Cover DVD I O Board ...

Страница 107: ...rd cover plate to the chassis and remove the cover plate Step 7 Unfasten the release clip attaching the DVD I O board to the chassis and remove the I O board from the chassis Step 8 Lift out the DVD I O board and remove the midplane riser board connector cable and remove the DVD I O board from the chassis Replacing a DVD I O Board To replace a DVD I O board perform the following steps Step 1 Repla...

Страница 108: ...ages are present at various locations within the server whenever an AC power source is connected This voltage is present even when the main power switch is in the off position Failure to observe this warning could result in personal injury or damage to equipment CAUTION Failure to properly complete the steps in this procedure will result in erratic system behavior or system failure For assistance ...

Страница 109: ...Chapter 4 Removing and Replacing Components Display Board 109 Figure 4 41 Display Board Removal and Replacement ...

Страница 110: ...your finger slightly pull out the retaining tab on the chassis that holds the display board in position Step 5 Gently unplug the midplane riser board connector cable from the display board and remove the board from the chassis Replacing the Display Board To replace the display board perform the following steps Step 1 Gently plug the midplane riser board cable into the display board Step 2 Hold the...

Страница 111: ... various locations within the server whenever an AC power source is connected This voltage is present even when the main power switch is in the off position Failure to observe this warning could result in personal injury or damage to equipment CAUTION Failure to properly complete the steps in this procedure will result in erratic system behavior or system failure For assistance with this procedure...

Страница 112: ...Chapter 4 Removing and Replacing Components QuickFind Diagnostic Board 112 Figure 4 42 QuickFind Diagnostic Board Removal and Replacement QuickFind Diagnostic Board Cover ...

Страница 113: ...embly from the top of the power supply cage Step 4 Turn this assembly upside down and remove the QuickFind diagnostic board from the cover Step 5 Unplug the cable from the connector on the QuickFind diagnostic board and remove the board from the chassis Replacing the QuickFind Diagnostic Board To replace the QuickFind diagnostic board perform the following steps Step 1 Gently plug the cable into t...

Страница 114: ...Chapter 4 Removing and Replacing Components QuickFind Diagnostic Board 114 ...

Страница 115: ...A6961 63006 None A6961 63005 Cable QuickFind Diagnostic to Midplane A6961 63005 None A6961 63004 Cable Power Distribution to Midplane Ribbon A6961 63004 None A6961 63003 Cable Power Distribution to Midplane 10 pin A6961 63003 None A6961 63011 Cable SCSI Controller Jumper Simplex only A6961 63011 None A6961 63008 Cable SCSI Backplane to Midplane A6961 63008 None A6961 63002 Cable Display to IDE to ...

Страница 116: ...85EO A9898 69001 A7163 04001 DVD R CD R Drive A7163 67001 None A7007 04001 DVD R CD RW Drive A7007 67001 None Fans A6961 04055 I O Fan A6961 04055 None A6961 04028 Power Supply Fan A6961 04028 None Processor Module A7125 04004 800 MHz PA RISC CPU A7125AX A7125 69002 A7135 04003 1GHz PA RISC CPU A7135AX A7135 69002 Miscellaneous 0950 4428 Power Supply A6961 67016 None 0950 4419 DC DC Converter VRM ...

Страница 117: ...ne 5069 3306 Rack Mount Hardware Left included with Right Bracket in kit A6977 67002 None A6979 04001 Rackless kit A6971 04001 None Parts Shared with Other Products A6825 60101 LAN Core I O A6825 67101 None A6829 60101 U160 Core I O A6829 67001 None Table A 1 Field Replaceable Parts FRU List Continued Item No Description Part Number Replacement Part Number Exchange ...

Страница 118: ...Parts Information Field Replaceable Parts FRU List Appendix A 118 ...

Страница 119: ... S9501 P9505 J8611 J9602 P8412 MANUAL PON Ejection Lever Latch S8202 BMC RESET S9906 MP SRESET J7605 MP JTAG 3 3 Volts 5 Volts U5701 P5704 P5705 P5708 RANGE MFG CONS MUX DS5809 DS5815 DS5816 BMC HB MP HB DS8816 DS9906 J6921 VGA JD7901 REMOTE CONSOLE J8906 AUX J9905 LOCAL DS5808 DS5501 12 Volts BMC DUART P6406 P6407 BMC JTAG P7503 P7502 S4903 Locator Button S2802 DS2806 DS2808 S2801 DS2809 DS2807 S...

Страница 120: ...1922 Slot 7 Attn P5603 3 3V VRM Module P8412 Manual Power On Off DS1810 Slot 7 Attn J6607 5V VRM Module S5102 Pos 1 VGA Enable On rx4640 Off rp4440 DS1808 Slot 7 Power J6305 PDH Monitor Connector S5102 Pos 2 N A DS1921 Slot 6 Attn P5401 RiLoe Connector S5102 Pos 3 N A DS1811 Slot 6 Attn J5604 Scan Connector S5102 Pos 4 N A DS1813 Slot 6 Power P6406 BMC JTAG S5103 Pos 1 DS2917 Slot 5 Attn P6407 BMC...

Страница 121: ...or Fan 0 DS5809 5V Power J6002 Middle Fan or Fan 1 DS5815 BMC Heartbeat J7001 Right Fan or Fan 2 DS5816 MP Heartbeat J6004 Hi Speed Backplane for Ropes DS8816 MP ROM Error J7003 Hi Speed Backplane for Ropes DS9906 MP Selftest J7002 Hi Speed Backplane for Ropes J9006 Low Speed Backplane Signals J5910 Dual USB and MP LAN J6921 DB 15 Analog Video JD7901 DB 9 Remote Console RS 232 J8906 DB 9 Auxillary...

Страница 122: ...System I O Board Switches and Jumpers Appendix B 122 ...

Страница 123: ... Remove 64 Replace 66 Field Replaceable Unit FRU List 115 Front and Top Cover Remove and Replace 39 Front Bezel Remove 38 Replace 38 H Hot Swap Fan 63 I I O Baseboard LEDs 31 Remove 67 Replace 70 J Jumpers and Switches System I O Board 119 L LEDs Control Panel 27 I O Baseboard 31 Memory Extender Board 32 QuickFind Diagnostic Panel 29 Troubleshooting 27 Logging Disk and I O Path 26 M Management Pro...

Страница 124: ...d 94 OLX Dividers 81 Panel Front 39 PCI PCI X Cards 73 Power Supply Hot Swap 97 Processor 57 Processor Extender Board 53 QuickFind Diagnostic Board 111 SCSI Backplane 91 Tools Required 35 Voltage Regulator Module VRM 85 Riser Midplane Remove 94 Replace 96 S SCSI Backplane Remove 92 Replace 93 Support Tools Manager STM 21 Switches and Jumpers System I O Board 119 System I O Board 119 T Tools Requir...

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