HP 750-114 envy Скачать руководство пользователя

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Troubleshooting

If you have problems using any peripheral devices such as a monitor, or a printer, with your

computer, for more extensive troubleshooting refer to the documentation provided by the product

manufacturer. The following tables present some issues you might encounter while installing, starting

up, or using your computer and suggest possible solutions.
For more information or for additional troubleshooting options, go to

http://www.hp.com/go/contactHP

and then search for your computer model.

Computer does not start

Symptom

Possible solution

Error message: hard

drive error

Restart the computer.

Press

ctrl

alt

delete

Select the Power icon in the lower-right corner of the screen, and then select Restart.

– or –

Press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then

press the button to turn on the computer.

If Windows opens, immediately back up all important data to a backup hard drive.

Contact support (regardless of whether Windows started or not).

Computer will not

turn on or start

Be sure that the cables connecting the computer to the AC outlet are plugged in properly. The green power supply

light on the computer should be on. If it is not, try a different AC outlet. If you are still having trouble, contact

support.

If the display (monitor) is blank, the monitor might not be properly connected. Connect the monitor to the

computer, plug the power cord into an AC outlet, and then turn the monitor on. See

Display (monitor)

on page 10

Test the AC outlet by plugging a different electrical device into it.

Computer is not

responding

Press

ctrl

alt

delete

Select Task Manager.

Select any programs that are not responding, and then click End task.

If closing programs does not resolve the problem, restart the computer.

Press

ctrl

alt

delete

Select the Power icon in the lower-right corner of the screen, and then select Restart.

– or –

Press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press

the power button to turn on the computer.

Error message:

Invalid system disk

or Non-System disk

or Disk error

When drive activity stops, remove the optical disc inside the optical drive, and then press the

spacebar

on the

keyboard.

Computer does not start

Содержание 750-114 envy

Страница 1: ...User Guide ...

Страница 2: ... your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to http www hp com support and select your country Select Drivers Downloads and then follow the on screen i...

Страница 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...oting 9 Computer does not start 9 Power 10 Display monitor 10 Keyboard and mouse with cable 10 Keyboard and mouse wireless 12 Speakers and sound 13 Internet access 13 Software troubleshooting 14 6 System Recovery 16 Choosing a system recovery method 16 System recovery options 16 Recovery media 18 7 Maintenance 20 Schedules and tasks 20 Cleaning your computer 21 8 Using HP PC Hardware Diagnostics U...

Страница 6: ...9 Specifications 24 Operating specifications 24 10 Support information 25 How to get help 25 Where to get help 25 Customer support for repairs 26 Before upgrading your hardware 26 Index 27 vi ...

Страница 7: ...omputer model Order parts and find additional troubleshooting help Go to http www hp com go contactHP Upgrade or replace components of your computer Go to http www hp com go contactHP Find computer warranty information HP Worldwide Limited Warranty and Technical Support guide From the Start screen type support and then select the HP Support Assistant app Select My computer and then select Warranty...

Страница 8: ...contactHP Find ergonomic information Safety Comfort Guide From the Start screen type support and then select the HP Support Assistant app Select My computer and then select User guides or Go to http www hp com ergo 2 Chapter 1 Getting information ...

Страница 9: ... placing furniture on it 2 When connecting all power cords from the monitor computer and accessories to an uninterruptible power supply UPS it is recommended that you use a power surge protection detection device If the computer has a television tuner or a modem or telephone connection protect the computer by using surge protection with these signal inputs as well Connect the television cable or t...

Страница 10: ...fect the computer with a virus or be illegal NOTE A security solution is designed as a deterrent but it might not be able to prevent theft mishandling or software attacks Connecting to the Internet select models only To connect to a wireless network From the Start screen type wireless and then select Connect to a network NOTE To set up a wireless local area network WLAN and connect to the Internet...

Страница 11: ...ys to perform specific functions TIP The Windows key on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop Pressing the Windows key again will return you to the previous screen NOTE Depending on the country or region the keys and keyboard functions of your keyboard may be different from those discussed in this section Using the action keys or hot ...

Страница 12: ...e next track of an audio CD or the next section of a DVD or a BD Stops audio or video playback of an audio CD a DVD or a BD Opens the Print Options window Pastes the contents of the Clipboard Initiates Sleep which saves your information in system memory The display and other system components turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of...

Страница 13: ...d down the key Displays options for a selected object Using Windows shortcut keys Windows provides shortcuts so that you can perform actions quickly Press the Windows key alone or in combination with a specific key to perform a designated action Using the keyboard and mouse 7 ...

Страница 14: ... and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on your computer can detect most viruses remove them and in most cases repair damage caused by viruses For protection against new viruses beyond the trial period purchase an extended service Unauthorized access to data and ongoing threats to...

Страница 15: ...ot turn on or start Be sure that the cables connecting the computer to the AC outlet are plugged in properly The green power supply light on the computer should be on If it is not try a different AC outlet If you are still having trouble contact support If the display monitor is blank the monitor might not be properly connected Connect the monitor to the computer plug the power cord into an AC out...

Страница 16: ...ter Inspect the monitor cable for bent pins If any of the pins are bent replace the monitor cable If no pins are bent reconnect the monitor cable to the computer Images on the screen are too large or too small or the images are fuzzy Adjust the monitor resolution setting in Windows 1 Right click an empty area of the desktop and then click Screen resolution 2 Select a different resolution from the ...

Страница 17: ...tab to navigate to an open program 2 Press ctrl s to save your changes in the selected program ctrl s is the keyboard shortcut for the Save command on most not all programs 3 Repeat step 1 and step 2 to save changes in all open programs 4 Press the power button to turn off the computer 5 After the shutdown is complete disconnect and reconnect the mouse cable to the back of your computer and then r...

Страница 18: ...wireless keyboard and wireless mouse on the same level as the receiver within 30 cm 12 inches of the receiver and away from interference from other devices 1 Disconnect the receiver from a USB port on the computer and then reconnect it Your computer model might have a port dedicated to the receiver If you have a choice use a USB port on the front of the computer 2 Confirm that the mouse is on A an...

Страница 19: ...uter or speaker system Internet access Symptom Possible solution Cannot connect to the Internet 1 From the Start screen type control panel and then select Control Panel 2 Under Network and Internet select Connect to the Internet Verify that you are using the proper cables for your Internet connection type Your computer might have a dial up modem and an Ethernet network adapter also called a networ...

Страница 20: ...er 2 Select the arrow to expand the list of the type of device you want to update or roll back for example DVD CD ROM drives 3 Double click the specific item for example HP DVD Writer 640b 4 Select the Driver tab 5 To update a driver select Update Driver and then follow the on screen instructions or To revert to an earlier version of a driver select Roll Back Driver and then follow the on screen i...

Страница 21: ...t of programs you can reinstall from HP Recovery Manager see the steps directly below NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows To check the list of installable programs or to reinstall a program in HP Recovery Manager 1 From the Start screen type recovery and then select HP Recovery Manager If prompted click Yes to allow the progr...

Страница 22: ...very from the Windows Start screen on page 16 NOTE The recovery image uses a portion of the hard drive that cannot be used for data storage Recovery Media Run System Recovery from recovery media that you create from files stored on your hard drive or purchased separately To create recovery media see Creating recovery media on page 18 System recovery options You should attempt a system recovery in ...

Страница 23: ...company logo screen appear repeatedly press f11 until the Windows is Loading Files message appears on the screen 5 Select Windows Recovery Environment 6 Follow the on screen instructions 7 When the recovery is complete turn off the computer reconnect all peripheral devices and then turn the computer back on System recovery from recovery media CAUTION System Recovery deletes all data and programs y...

Страница 24: ...dia To create recovery discs your computer must have a DVD writer and you must use only high quality blank DVD R or DVD R discs NOTE You cannot use CDs or DVD RW DVD RW DVD RW DL DVD RW DL DVD R DL or DVD R DL discs to create recovery discs If you are creating recovery discs be sure to use high quality discs to create your set of recovery discs It is normal for discs to be rejected if they are not...

Страница 25: ... recovery media with a USB flash drive and then select Next 5 Select the USB flash drive from the list of media The program lets you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity 8 GB is the minimum it is grayed out on the screen and you cannot continue Click Next NOTE Recovery Media Creation formats the flash drive and ...

Страница 26: ... a full virus scan every week to catch viruses that might have slipped through unnoticed Most antivirus products have a scheduling feature to keep track of this automatically Monthly Hardware cleaning Thoroughly clean the outside of your computer Software updates Use Windows Update to fix operating system bugs and improve performance Also be sure to check for driver updates for your hardware and n...

Страница 27: ...the procedures in this section to safely clean your computer WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect AC power Disconnect all powered external devices CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids dripped o...

Страница 28: ...ions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension If you have a roller ball mouse clean the ball and rollers inside 1 Turn the mouse upside down and rotate the ball cover ring counterclockwise to remove the ring and release the roller ball 2 Rinse the r...

Страница 29: ...Hardware Diagnostics UEFI to a USB device on page 23 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnos...

Страница 30: ...ngs label located on the outside of the computer Factor Metric U S Operating temperature 5 C to 35 C 41 F to 95 F Storage temperature 20 C to 60 C 22 F to 149 F Operating humidity 15 to 80 26 C 15 to 80 78 F Operating altitude 0 m to 2000 m 0 ft to 6561 ft Storage altitude 0 m to 4572 m 0 ft to 15 000 ft 24 Chapter 9 Specifications ...

Страница 31: ...m the Start screen type support and then select HP Support Information Don t forget to register at http www hp com apac register Where to get help Use Windows Help and Support for help with hardware and software questions From the Start screen type help and then select Help and Support Use HP Support Assistant From the Start screen type support and then select HP Support Assistant HP Support Assis...

Страница 32: ...y and Technical Support guide Before upgrading your hardware If you intend to upgrade any of your hardware do it only after you set up your new computer For instructions on setting up your computer see the Setup Instructions poster or Setting up your computer on page 3 If you have any problems setting up your system and turning it on immediately contact HP support using the procedures given earlie...

Страница 33: ...g 23 using 23 I internet connecting 4 M maintenance schedules and tasks 20 O operating specifications 24 R recovery media choosing 18 creating 18 S security features 8 support 25 system recovery methods 16 options 16 T troubleshooting computer does not start 9 display monitor 10 Internet access 13 keyboard and mouse wireless 12 keyboard and mouse with cable 10 power 10 software 14 speakers and sou...

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