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5 Troubleshooting

Troubleshooting resources

If you experience computer problems, perform these troubleshooting steps

in the order provided until the problem is resolved:

●

Refer to “Quick troubleshooting,” the next section in this chapter.

●

Access Web site links and additional information about the computer

through Help and Support. Select

Start > Help and Support

.

NOTE:

Although many checkup and repair tools require an Internet

connection, other tools, like Help and Support, can help you fix a

problem when the computer is offline.

●

For further assistance, connect to the Internet and contact technical

support by selecting

Start > Help and Support > Contact support

.

Troubleshooting resources

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Содержание 6520s - Notebook PC

Страница 1: ...HP Notebook PC Getting Started Enhanced for Accessibility ...

Страница 2: ...ontained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition September 2007 First Edition July ...

Страница 3: ...Product notice This user guide describes features that are common to most models Some features may not be available on your computer iii ...

Страница 4: ...iv Product notice ...

Страница 5: ...4 Bottom components 15 Wireless antennae select models only 16 3 Finding information Finding Help and Support 17 Finding the user guides 17 Identifying installed software and hardware 18 4 Next steps Protecting the computer 19 Protecting the computer from viruses 19 Protecting your system files 19 Protecting your privacy 19 Protecting the computer from power surges 20 Using the computer safely 20 ...

Страница 6: ...ion 34 When to back up 34 Backup suggestions 35 Backing up specific files or folders 36 Backing up the entire hard drive 36 Creating recovery points 37 Scheduling backups 37 Performing a recovery 38 Performing a recovery from the recovery discs 38 Performing a recovery from the hard drive 38 Initiating a recovery in Windows 39 Initiating a recovery from the hard drive recovery partition 40 Appendi...

Страница 7: ...tery NOTE Components included with the computer may vary by region or country and by model Component Component 1 Power cord 3 Primary battery 2 AC adapter 4 Modem cable select models only NOTE Use only the AC adapter provided with the computer or one approved for this computer NOTE A modem cable is required only for dial up networking Identifying hardware for setup 1 ...

Страница 8: ...not shut down the computer or initiate Sleep or Hibernation Computer setup involves the following tasks 1 Inserting the battery into the computer 2 Connecting the computer to external power NOTE The battery begins to charge 3 Turning on the computer 4 Setting up the software 5 Creating recovery discs recommended NOTE Refer to Appendix A Backup and recovery for instructions Chapter 1 First time set...

Страница 9: ...ery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Insert the battery into the battery bay 1 until it is seated The battery release latches 2 automatically lock the battery into place Setting up the computer 3 ...

Страница 10: ...et 3 When the computer receives AC power the battery begins to charge and the battery light on the left side of the computer turns on When the battery is fully charged the battery light turns off Leave the computer connected to external power until the battery is fully charged and the battery light turns off NOTE A partially charged new battery can run the computer after software setup is complete...

Страница 11: ...Step 3 Open the computer To open the computer Raise the display Setting up the computer 5 ...

Страница 12: ...ter may pause periodically for several minutes These normal pauses are indicated by an hourglass icon CAUTION If you are prompted to select an operating system language choose carefully On some models the languages that you do not choose are deleted from the system and cannot be restored during software setup NOTE To register the operating system and the computer during software setup the computer...

Страница 13: ...discs containing your full factory image You can use the recovery discs to start up boot the computer and restore the operating system and software programs to factory settings in case of system failure or instability Refer to Appendix A Backup and Recovery for detailed instructions Setting up the computer 7 ...

Страница 14: ...Chapter 1 First time setup 8 ...

Страница 15: ...ith the computer may vary by region and model The illustrations in this chapter identify the standard features included on most computer models Top components Lights Component Component 1 Caps lock light 3 Power light 2 Wireless light Identifying the hardware 9 ...

Страница 16: ...itches and pointing devices Component Component 1 Wireless button 5 TouchPad scroll zone 2 Power button 6 Right TouchPad button 3 Speaker 7 Left TouchPad button 4 Internal display switch 8 TouchPad 10 Chapter 2 Quick tour ...

Страница 17: ...Keys Component Component 1 esc key 4 Windows applications key 2 fn key 5 Embedded numeric keypad keys 3 Windows logo key 6 Function keys Identifying the hardware 11 ...

Страница 18: ...Front components Component Component 1 Audio out headphone jack 3 SD Card Reader 2 Audio in microphone jack 12 Chapter 2 Quick tour ...

Страница 19: ...Right side components Component Component 1 Optical drive 2 Security cable slot Identifying the hardware 13 ...

Страница 20: ...Left side components Component Component 1 RJ 11 modem jack 5 RJ 45 network jack 2 Vent 6 USB ports 3 3 External monitor port 7 ExpressCard slot 4 Power connector 8 Battery light 14 Chapter 2 Quick tour ...

Страница 21: ...tom components Component Component 1 Battery release latches 2 4 Memory module compartment 2 Battery bay 5 WLAN module compartment select models only 3 Vents 6 6 Hard drive bay Identifying the hardware 15 ...

Страница 22: ...not visible from the outside of the computer NOTE For optimal transmission keep the areas immediately around the antennae free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support 16 Chapter 2 Quick tour ...

Страница 23: ...h as model and serial number installed software hardware components and specifications How to help safeguard the computer How to get the best performance from the battery How to set up a wireless network Links to community forums of IT experts Finding the user guides User guides and regulatory and safety information are provided on the computer and are available through Help and Support To access ...

Страница 24: ...he manufacturer s Web site To see a list of hardware installed in the computer follow these steps 1 Select Start Computer System properties 2 In the left pane click Device Manager You can also use Device Manager to add hardware or modify device configurations NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or pa...

Страница 25: ...Norton Internet Security is preinstalled on the computer Your version of Norton Internet Security includes 60 days of free updates It is strongly recommended that you protect the computer against new viruses beyond 60 days by purchasing extended update service To access Norton Internet Security or get more information about it select Start All Programs Norton Internet Security Protecting your syst...

Страница 26: ...ither run the computer on battery power or shut down the computer and unplug the power cord If applicable to your location provide surge protection on the modem cable that connects the modem to a telephone line Telephone line surge protectors are commonly available from computer or electronics retailers in many regions Using the computer safely WARNING To reduce the risk of electric shock or damag...

Страница 27: ... as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equip...

Страница 28: ...AN or WLAN contact your network administrator NOTE The computer display must be open before you can connect to a wireless network For information on activating broadband wireless service refer to the mobile network operator information included with the computer You can create a personal area network PAN to connect to other Bluetooth enabled devices such as computers telephones printers headsets s...

Страница 29: ...annot be used until it is installed To locate and install a preloaded program or driver follow these steps 1 Select Start All Programs HP Software Setup A list of programs and drivers is displayed 2 Click the program or driver you want to install and then follow the on screen instructions Software on disc To install software from a disc follow these steps 1 Insert the disc into your optical drive ...

Страница 30: ... to Help and Support Turning off the computer Whenever possible turn off the computer by using the standard shutdown procedure 1 Save your work and close all open programs 2 Shut down the computer through the operating system by clicking Start clicking the arrow next to the Lock button and then clicking Shut Down If you are unable to turn off the computer with these steps try the following emergen...

Страница 31: ... Web site links and additional information about the computer through Help and Support Select Start Help and Support NOTE Although many checkup and repair tools require an Internet connection other tools like Help and Support can help you fix a problem when the computer is offline For further assistance connect to the Internet and contact technical support by selecting Start Help and Support Conta...

Страница 32: ... AC outlet plug the computer into an AC outlet using the AC adapter Be sure that the power cord and AC adapter connections are secure NOTE Use only the AC adapter provided with this computer or one approved for this computer If the computer is running on battery power try the following procedures in the sequence provided until startup occurs If the battery light on the left side of the computer is...

Страница 33: ...er screen press fn f4 On most models when an optional external display such as a monitor is connected to the computer the image can be displayed on the computer screen or the external display or on both devices simultaneously When you press fn f4 repeatedly the image alternates among the computer display one or more external displays and simultaneous display on all devices Software is functioning ...

Страница 34: ...next to the Lock button and then clicking Shut Down If you are unable to turn off the computer with these steps try the following emergency shutdown procedures in the sequence provided until shutdown occurs CAUTION Emergency shutdown procedures result in the loss of unsaved information Press ctrl alt delete Then in the lower right corner of the screen click the Power button Press and hold the powe...

Страница 35: ...e user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 NOTE The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during operation An external device is not working If an external device does not function as expecte...

Страница 36: ...e wireless device Be sure that the computer wireless antennae are free from obstructions Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on Be sure that the wireless router or access point is properly connected to its power adapter and the cable or DSL modem and that the lights are on Disconnect and then reconnect all cables and turn the power ...

Страница 37: ...label is on the bottom of the computer To display the service tag information on the computer screen select Start Help and Support System Information Date the computer was purchased Conditions under which the problem occurred Error messages that have been displayed The manufacturer and model of the printer or other accessories connected to the computer Operating system version number and registrat...

Страница 38: ...32 Chapter 5 Troubleshooting ...

Страница 39: ...t reduce the number of discs required NOTE Read write discs such as CD RW DVD RW and DVD RW discs are not compatible with HP Backup Recovery Manager The computer must be connected to AC power during the process Only one set of the recovery discs can be created per computer Number each disc before inserting it into the optical drive of the computer If necessary you can cancel the disc creation befo...

Страница 40: ...g up your information regularly to protect your important system files Creating system recovery points that allow you to reverse undesirable changes to your computer by restoring the computer to an earlier state Scheduling backups at specific intervals or events When to back up On a regularly scheduled basis NOTE Set reminders to back up your information periodically Before the computer is repaire...

Страница 41: ...your settings The screen shot can be a time saver if you have to reset your preferences To copy the screen and paste it into a word processing document a Display the screen b Copy the screen To copy only the active window press alt fn prt sc To copy the entire screen press fn prt sc c Open a word processing document and then select Edit Paste NOTE Before you can perform backup and recovery procedu...

Страница 42: ...tions Backing up the entire hard drive When you perform a complete backup of the hard drive you are saving the full factory image including the Windows operating system programs and all personal files and folders NOTE A copy of the entire hard drive image can be stored on another hard drive on a network drive or on recovery discs that you create NOTE This process may take over an hour depending on...

Страница 43: ...lly NOTE Recovering to an earlier recovery point does not affect data files or e mails created since that recovery point To create a system recovery point 1 Select Start All Programs HP Backup Recovery HP Backup Recovery Manager 2 Click Next 3 Click Create or manage backups and then click Next 4 Click Create or manage Recovery Points and then click Next 5 Follow the on screen instructions Scheduli...

Страница 44: ...tem recovery With HP Backup Recovery Manager you can recover your full factory image if you experience system failure or instability HP Backup Recovery Manager works from a dedicated recovery partition on the hard drive or from recovery discs you create Performing a recovery from the recovery discs To perform a recovery from the recovery discs follow these steps 1 Back up all personal files 2 Inse...

Страница 45: ...ery in Windows follow these steps 1 Back up all personal files 2 Select Start All Programs HP Backup Recovery Backup Recovery Manager 3 Click Next 4 Click Perform a recovery and then click Next 5 Follow the on screen instructions Performing a recovery 39 ...

Страница 46: ...from the hard drive recovery partition follow these steps 1 Back up all personal files 2 Restart the computer and then press f11 before the Windows operating system loads 3 Click a recovery option and then click Next 4 Follow the on screen instructions 40 Appendix A Backup and recovery ...

Страница 47: ...C to 35 C 32 F to 95 F disc Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Pounds per square inch ab...

Страница 48: ...ter can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer is capable of accepting DC power within the following specifications Input power Rating Operating voltage 18 5 V dc 3 50 A 65 W or 19 0 V dc 4 74 A 90 W Operating current 3 50 A or 4 74 A 42 Appendix B Operating e...

Страница 49: ...The computer is built to go with you for work and play For best results follow the traveling and shipping tips described here To prepare the computer for traveling and shipping follow these steps 1 Back up your information 2 Remove all optical discs and all external media cards such as digital cards and ExpressCards CAUTION To reduce the risk of damage to the computer damage to a drive or loss of ...

Страница 50: ...se of these devices may be restricted in some environments Such restrictions may apply onboard aircraft in hospitals near explosives in hazardous locations and so on If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use it before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs r...

Страница 51: ... display 43 cleaning the keyboard 43 compartments memory module 15 wireless devices 15 WLAN module 15 components bottom 15 front 12 left side 14 right side 13 top 9 wireless antennae 16 computer turning off 24 turning on 6 26 computer viruses 19 connecting the computer to external power 4 connecting to a computer network 22 connectors power 4 cord power 44 creating recovery points 37 customer supp...

Страница 52: ... TouchPad button identifying 10 lights battery 4 14 caps lock 9 power 6 9 wireless 9 M memory module compartment identifying 15 microphone audio in jack 12 modem cable 1 modem jack identifying 14 modem surge protection 20 monitor external 27 N network jack identifying 14 network connecting computer to 22 Norton Internet Security 19 O operating environment specifications 41 operating system version...

Страница 53: ...ort 31 temperature safety considerations 21 29 specifications 41 troubleshooting 29 TouchPad scroll zone identifying 10 TouchPad identifying 10 traveling with the computer 41 43 troubleshooting blank screen 27 display problems 27 external device problems 29 overheating problems 29 resources 25 software problems 27 startup problems 26 unresponsive computer 28 wireless network problems 30 turning of...

Страница 54: ...48 Index ...

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