Infrastructure in a single enclosure including deployment of OS (two servers), HP Insight Control and
Server Deployment (formerly RDP).
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-5964ENW.pdf
HP Installation and Startup Service for HP BladeSystem c-Class Enhanced Network
HP Provides for the configuration and testing of BladeSystem Ethernet interconnect switches and Virtual
Connect to facilitate proper implementation of network protocols and access to advanced features.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4aa0-5969ENW.pdf
Related Services
HP Proactive Care Personalized Support - Environmental Option
The Personalized Support option provides an assigned Account Support Manager who can bring best
practices from across the industry plus extra technical skills to your IT team. This option is only available
as an add-on to HP Proactive Care Support.
HP Proactive Select Service
Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy
Proactive Select Service Credits when you purchase your hardware and then use the credits over the next
12 months.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN.pdf
Additional HP Care Pack services can be found at:
http://www.hp.com/go/cpc
Insight Online/Insight
Remote Support
HP Insight Remote Support provides 24 X 7 remote monitoring, proactive notifications, and problem
resolution. This comes at no additional cost with your HP solution. Learn more about Insight Remote
Support
http://www.hp.com/go/insightremotesupport
and Insight Online
http://www.hp.com/go/insightonline
NOTE:
Insight Remote Support is a prerequisite for Proactive Care. All blades within a single HP
BladeSystem enclosure must be at the same service level
HP Support Center
Personalized online support portal with access to information, tools and experts to support HP business
products. Submit support cases online, chat with HP experts, access support resources or collaborate with
peers. Learn more
http://www.hp.com/go/hpsc
HP's Support Center Mobile App allows you to resolve issues yourself or quickly connect to an agent for
live support. Now, you can get access to personalized IT support anywhere, anytime.
HP Insight Remote Support and HP Support Center are available at no additional cost with a HP warranty,
HP Care Pack or HP contractual support agreement.
NOTE:
HP Support Center Mobile App is subject to local availability.
Parts and materials
HP will provide HP-supported replacement parts and materials necessary to maintain the
covered hardware product in operating condition, including parts and materials for available
and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the
maximum usage limitations as set forth in the manufacturer's operating manual, product
quick-specs, or the technical product data sheet will not be provided, repaired, or replaced as
part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by HP due to malfunction
Warranty
Server Blade Interconnect Limited Warranty includes 1 year Parts, 1 year Labor, 1-year on-site
support. Additional information regarding worldwide limited warranty and technical support is available
at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
QuickSpecs
HP Virtual Connect Flex-10/10D Module for c-Class
BladeSystem
Service and Support, HP Care Pack and Warranty Information
DA - 14408 Worldwide — Version 8 — September 10, 2013
Page 14