Service and Support
HP Technology Services for Industry Standard Servers and BladeSystem
Capitalizing on HP ProLiant server and HP BladeSystem capabilities requires a service partner who
understands your increasingly complex business technology environment. That's why it makes sense to
team up with the people who know HP infrastructure hardware and software best - the experienced
professionals at HP Services.
Protect your business beyond warranty with HP Care Pack Services
HP Care Pack services offer complete care and support expertise with committed response choices
designed to meet your IT and business needs.
HP Foundation Care services offer scalable reactive support-packages for HP servers and software. You
can choose the type and level of service that is most suitable for your IT and business needs. HP Proactive
Care delivers high levels of system availability through proactive service management and advanced
technical response. HP Datacenter Care provides highly flexible environmental support to address unique
customer business needs.
Choose a recommended service appropriate to your product or contact your HP sales representative or
authorized HP ServiceOne partner for additional HP Care Pack services information.
Recommended HP Care Pack Services for your HP product
Optimized Care
3-Year HP 6 hour Call to Repair Response, Proactive Care
Combined reactive and proactive support for hardware and software helping optimize your systems and
delivering high levels of availability through proactive service management and advanced technical
response. Hardware problem resolution to return the hardware in operating condition within 6 hours of the
initial service request. A Technical Account Manager, as your single point of contact, will own your call or
issue end to end until resolved.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855EEE.pdf
HP Installation and Startup Service for HP BladeSystem c-Class Infrastructure for c7000 enclosure
Provides for hardware installation (c-Class ProLiant and Integrity server blades, storage blades, Ethernet
Interconnects and Virtual Connect) and software installation and startup of a BladeSystem c7000
Infrastructure in a single enclosure including deployment of OS (two servers), HP Insight Control and
Server Deployment (formerly RDP).
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-5964ENW.pdf
HP Installation and Startup Service for HP BladeSystem c-Class Enhanced Network
HP Provides for the configuration and testing of BladeSystem Ethernet interconnect switches and Virtual
Connect to facilitate proper implementation of network protocols and access to advanced features.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4aa0-5969ENW.pdf
Standard Care
3-Year HP 24x7 4 hour response, Proactive Care Service
This service gives you combined reactive and proactive support including rapid access to our Advanced
Solution Center to manage and prevent problems and a Technical Support Specialist with a broad level of
technical knowledge that will engage with additional technical expertise as needed from HP's vast global
resources.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855EEE.pdf
HP Installation and Startup Service for HP BladeSystem c-Class Infrastructure for c7000 enclosure
Provides for hardware installation (c-Class ProLiant and Integrity server blades, storage blades, Ethernet
Interconnects and Virtual Connect) and software installation and startup of a BladeSystem c7000
QuickSpecs
HP Virtual Connect Flex-10/10D Module for c-Class
BladeSystem
Service and Support, HP Care Pack and Warranty Information
DA - 14408 Worldwide — Version 8 — September 10, 2013
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