Chapter 9
|
Troubleshooting
|
139
•
Adjust the room lighting. Some types of light interfere with infrared
communication. Try moving to a different location or turning off some
lights.
Network Connection Problems
The following solutions may help if you encounter problems when using a
network card for network connections. Additional troubleshooting
information is available in Connections Help on the device and ActiveSync
Help on the desktop PC.
•
Verify that your NIC is compatible with the hp Jornada 560 series
personal digital assistant and that you have installed the proper
drivers for the hp Jornada.
•
In the properties for your network adapter, ensure that you have
properly configured the IP settings, and the addresses of your DNS
servers and/or WINS servers. Check with your network administrator
to determine the proper settings.
•
Verify that you have added necessary server information. On the
Start
menu, tap
Settings
. On the
Connections
tab, tap
Network
.
Tap your installed adapter (usually your Ethernet card's name) and
enter any necessary information. Most networks use DHCP to assign IP
addresses dynamically; you should not have to change or enter an IP
address settings unless your network administrator instructs you to do
so.
•
If
Network Connection
is not listed as a connection method in the
ActiveSync
dialog box when starting synchronization, wait a few
minutes and try again. Also, if synchronization does not start right
away, the network is probably busy, and it may take a minute for your
device to connect to the network.
•
Verify with your network administrator that your user name and
password are correct.
•
Verify with your network administrator that the network you are trying
to connect to is available, or try to connect to it from another
computer.