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Compaq 500B/505B, Compaq 510B/515B

Chapter 1 Product Description

Содержание 510B - Minitower PC

Страница 1: ...Maintenance Service Guide HP 500B and 505B Microtower Business PC Compaq 500B and 505B Microtower Business PC Compaq 510B and 515B Microtower Business PC ...

Страница 2: ...ed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company HP 500B and 505B Microtower Business PC Com...

Страница 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Страница 4: ...iv About This Book ...

Страница 5: ...es 11 Expansion Cards 13 Cable Management 21 Cable Connections 21 Drives 23 Installing Additional Drives 23 System Board Drive Connections 24 Removing an Optical Drive 25 Replacing an Optical Drive 27 Removing a Hard Drive 28 Replacing a Hard Drive 31 Front I O and USB Panel Housing Assembly 33 Power Switch LED Assembly 34 System Fan 35 Heat sink assembly Intel Model 500B 510B 36 Heat sink assembl...

Страница 6: ...ter Setup Boot 63 Computer Setup Exit 64 Appendix B Diagnostics 65 Interpreting Diagnostic Beep Codes 65 LED Codes 66 Accessing HP Insight Diagnostics 67 Testing Memory Modules 67 POST Error Warning Messages 68 Power Button Power Button LED 69 Using the Setup Utility 69 BIOS Updates 70 Clearing CMOS 70 Appendix C Troubleshooting Without Diagnostics 72 Safety and Comfort 72 Before You Call for Tech...

Страница 7: ...Preventing Electrostatic Damage to Equipment 91 Personal Grounding Methods and Equipment 91 Grounding the Work Area 92 Recommended Materials and Equipment 92 Operating Guidelines 93 Routine Care 94 General Cleaning Safety Precautions 94 Cleaning the Computer Case 94 Cleaning the Keyboard 94 Cleaning the Monitor 95 Cleaning the Mouse 95 Service Considerations 95 Power Supply Fan 95 Tools and Softwa...

Страница 8: ...ves 99 Hard Drive Capacities 99 Appendix G Power Cord Set Requirements 100 General Requirements 100 Japanese Power Cord Requirements 100 Country Specific Requirements 101 Appendix H Specifications 102 Index 104 viii ...

Страница 9: ...1 Product Description Chassis Designations The following subsection illustrates the various chassis designs HP 500B 505B NOTE Card reader not included on all models Chassis Designations 1 ...

Страница 10: ...Compaq 500B 505B Compaq 510B 515B 2 Chapter 1 Product Description ...

Страница 11: ...0 integrated graphics controller Compaq 505B Compaq 505B 515B features AMD AM3 Athlon II and Phenom II processors nVidia MCP61P nVidia GeForce 6150SE integrated graphics controller Both PCs feature Support for up to 4GB of DDR3 SDRAM in two dual channel DIMM slots One PCI E x16 two PCI E x1 one PCI expansion slot 300W passive Power Factor Correction PFC and non PFC power supply Six USB 2 0 ports R...

Страница 12: ...ting any cables CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 Disconnect the power cord from the electrical outlet and then from the c...

Страница 13: ... the cover to the computer Figure 2 1 Removing the Computer Access Panel 3 Grasp the handle on the side cover and pull towards the back of the computer Slide the cover about 2 4 cm 1 inch to remove it NOTE You may want to lay the computer on its side to install internal parts Be sure the side with the access panel is facing up Figure 2 2 Removing the Computer Access Panel Access Panel 5 ...

Страница 14: ...ide panel by lifting it away from the computer Figure 2 3 Removing the Computer Access Panel To replace the access panel reverse the removal steps 6 Chapter 2 Removal and Replacement Procedures Microtower MT Chassis ...

Страница 15: ...omputer for disassembly Preparation for Disassembly on page 4 2 Remove the access panel Access Panel on page 5 3 Pull each of the three side tabs that secure the front bezel to the computer to release the front bezel Figure 2 4 Removing the Front Bezel Front Bezel 7 ...

Страница 16: ...move from the computer Figure 2 5 Removing the Front Bezel NOTE The appearance of the front bezel may vary To reinstall the front bezel reverse the removal procedure 8 Chapter 2 Removal and Replacement Procedures Microtower MT Chassis ...

Страница 17: ...figured in a high performing dual channel mode For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered PC3 10600 1333 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 9 DDR3 1333 Mhz 9 9 9 timing contain the mandatory JEDEC SPD information In addition the computer supports 512Mbit 1Gbit and 2Gbit non ECC memory technol...

Страница 18: ...ns 500B 510B Figure 2 7 DIMM Socket Locations 505B 515B Table 2 1 DIMM Socket Locations Item Description Socket Color 1 DIMM1 socket Channel A populate first Blue 2 DIMM2 socket Channel A Blue NOTE A DIMM must occupy the DIMM1 socket 10 Chapter 2 Removal and Replacement Procedures Microtower MT Chassis ...

Страница 19: ...o prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object When handling a memory module be careful not to touch any of the contacts...

Страница 20: ...t be pushed all the way down into the socket and sit evenly in the socket to avoid memory corruption Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules 7 Replace the computer access panel 8 Reconnect the power cord and any external devices then turn on the computer The computer should automatically recognize the additional memory when you tu...

Страница 21: ...CI Express x16 expansion slot The expansion slots accommodate full height or half height expansion cards Figure 2 10 Expansion Slot Locations 500B 510B Figure 2 11 Expansion Slot Locations 505B 515B Table 2 2 Expansion Slot Locations Item Description 1 PCI Express x16 expansion slot Expansion Cards 13 ...

Страница 22: ...x16 expansion card in the PCI Express x16 expansion slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 4 2 Remove the access panel Access Panel on page 5 3 Locate the add in cards at the back of the computer Figure 2 12 Locating the expansion card slots 14 Chapter 2 Removal and Replacement Procedures Microtower MT Chassis ...

Страница 23: ...e back of the computer remove the screw from the bracket cover for the add in cards Figure 2 13 Opening the slot cover lock 5 Remove the bracket cover Figure 2 14 Removing the bracket cover Expansion Cards 15 ...

Страница 24: ... are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Be sure not to scrape the card against the other components Figure 2 16 Removing the graphics card from the slot 16 Chapter 2 Removal and Replacement Procedures Microtower MT Chassis ...

Страница 25: ...s move the card back and forth gently to free it from the card slot in the computer Figure 2 17 Rocking the card to Remove 9 Lift the card out of the computer Figure 2 18 Lifting the card from the computer Expansion Cards 17 ...

Страница 26: ...al components during operation 13 To install a new expansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis Press the card straight down into the expansion socket on the system board Figure 2 20 Installing an expansion card NOTE When inst...

Страница 27: ...raphics card verify that the latch in the computer snaps back into place Figure 2 21 Replacing a graphics card 15 Press straight down until the card is fully seated in the card slot Figure 2 22 Seating the card Expansion Cards 19 ...

Страница 28: ... computer Figure 2 24 Replacing the bracket screw 18 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 19 Reconfigure the computer if necessary Refer to the Computer Setup F10 Utility Guide for instructions on using Computer Setup 20 Chapter 2 Removal and Replacement Procedures Microtower MT Chassis ...

Страница 29: ... connector on the system board always follow these steps 1 Squeeze on the top of the retaining latch attached to the cable end of the connector 1 2 Grasp the cable end of the connector and pull it straight up 2 CAUTION Always pull the connector NEVER pull on the cable Pulling on the cable could damage the cable and result in a failed power supply Cable Connections System board connectors are color...

Страница 30: ...ply 24 pin ATXCPU white power supply 4 pin CHASSIS_FAN1 brown chassis fan CPU FAN white heat sink fan F_PANEL black front power button LED F_USB2 white front I O USB cable F_AUDIO yellow front I O audio SATA0 dark blue hard drive SATA1 white optical drive PCI1 white PCI expansion slot PCIE_X1_1 black PCIe x1 expansion slot PCIE_X1_2 black PCIe x1 expansion slot PCIE X16 black PCIe x16 expansion sl...

Страница 31: ...A1 for model 505B 515B CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching...

Страница 32: ...igure 2 25 System Board Drive Connections 500B 510B Figure 2 26 System Board Drive Connections 505B 515B Table 2 5 System Board Drive Connections No System Board Label 500B 510B System Board Label 505B 515B Color 1 SATA1 SATA0 dark blue 2 SATA2 SATA1 white 24 Chapter 2 Removal and Replacement Procedures Microtower MT Chassis ...

Страница 33: ...mbly Preparation for Disassembly on page 4 2 Remove the access panel Access Panel on page 5 3 Remove the front bezel Front Bezel on page 7 4 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive Figure 2 27 Disconnecting the power and data cables 5 Remove the screws that fasten the disc drive in the computer Figure 2 28 Removing the optical drive screws Drives 25 ...

Страница 34: ...forward 7 Pull the disc drive out through the front of the computer Figure 2 30 Pull the drive from the computer NOTE To install an optical drive refer to Replacing an Optical Drive on page 27 26 Chapter 2 Removal and Replacement Procedures Microtower MT Chassis ...

Страница 35: ... Front Bezel on page 7 4 If the new drive has screws installed on the sides of the drive remove the screws before inserting the drive into the chassis 5 Push the replacement disc drive partially into the drive bay in the computer Figure 2 31 Installing the optical drive 6 Connect the power cable 1 and data cable 2 to the rear of the optical drive Figure 2 32 Connecting the power and data cables Dr...

Страница 36: ...be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive Also if you are replacing the primary hard drive make sure you have created a Recovery Disc Set to restore the operating system software drivers and any software applications that were preinstalled on the computer If you do not have this CD set select Start HP Backup and Recovery and create ...

Страница 37: ...t of the computer below the optical drive bays Figure 2 35 Locating the hard drive 5 Disconnect the power 1 and data 2 cables by squeezing the latch on the connector and pulling to remove Figure 2 36 Disconnecting the hard drive cables Drives 29 ...

Страница 38: ...37 Removing the hard drive screws 7 Pull the hard drive out of the front of the computer Figure 2 38 Pulling the hard drive from the computer NOTE To install a hard drive refer to Replacing a Hard Drive on page 31 30 Chapter 2 Removal and Replacement Procedures Microtower MT Chassis ...

Страница 39: ...rive with a new drive use the four retainer screws from the old drive to install the new drive Figure 2 39 Installing the hard drive 3 Align the screw holes on the side of the hard drive with the holes marked HDD on the bay Figure 2 40 Align the screw holes CAUTION Never crease or bend a SATA data cable tighter than a 30 mm 1 18 in radius A sharp bend can break the internal wires Drives 31 ...

Страница 40: ...rive 5 Attach the power and data connectors to the back of the drive Figure 2 42 Attaching the connectors 6 Replace the front bezel computer access panel and all cables 7 Lock any security devices that were disengaged when the access panel was removed 32 Chapter 2 Removal and Replacement Procedures Microtower MT Chassis ...

Страница 41: ...front bezel Front Bezel on page 7 5 Unplug the four cables that connect the assembly to the system board 6 Remove the screw 1 that secures the housing to the chassis slide the housing up 2 and then pull the assembly away from the chassis while guiding the cables through the hole in the chassis Figure 2 43 Removing the front I O assembly To install the housing assembly reverse the removal procedure...

Страница 42: ...Disconnect the braided cables from the system board 7 Remove the cable from the clips in the optical drive cage 8 Press the tabs near the bottom on both sides of the switch holder 1 to disengage it from the chassis rotate the bottom of the switch upward 2 and then pull it away from the chassis while guiding the wires through the hole in the chassis Figure 2 44 Removing the power switch To install ...

Страница 43: ...n its side with the rear facing toward you 4 Disconnect the cable that connects the system fan to the system board 5 Remove the four Phillips screws that secure the fan to the chassis rotate the top of the fan forward and then remove the fan from the chassis Figure 2 45 Removing the system fan To install the fan reverse the removal procedures System Fan 35 ...

Страница 44: ...sor and set it on its side to keep from contaminating the work area with thermal grease CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink to the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board When reinstalling an existing heat si...

Страница 45: ... on the heat sink 3 free from the tab on the heat sink bracket 8 Lift the heat sink from the processor and set it on its side to keep from contaminating the work area with thermal grease Figure 2 47 Removing the heat sink CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink to the processor This is especially important as the p...

Страница 46: ...T handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board CAUTION The heatsink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 2 48 Removing an Intel processor To install a new processor 1 Pla...

Страница 47: ...trol cable to the system board CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board NOTE After installing a new processor onto the system board always update the system ROM to en...

Страница 48: ...age Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 2 49 Removing an AMD processor To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heat sink go to ste...

Страница 49: ...st system BIOS can be found on the Web at http h18000 www1 hp com support files Power Supply NOTE Power supply appearance may vary WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the com...

Страница 50: ...ctors appropriately will prevent the computer or components from working successfully NOTE The location of the power connectors on the motherboard may vary from the ones shown below 7 Trace the power supply cables to the system components Optical disc drives A Hard disk drives B Motherboard main power C Motherboard fan D Figure 2 51 Power supply connections 42 Chapter 2 Removal and Replacement Pro...

Страница 51: ...8 Disconnect the power cable from the optical disc and hard disk drives by squeezing the latch 1 on the connectors and pulling to remove Figure 2 52 Disconnecting the power cable Power Supply 43 ...

Страница 52: ...etach the connector from the motherboard Figure 2 53 Disconnecting the main system board power connector Some connectors may have latches that must be pressed to remove them Figure 2 54 Connector Latches 44 Chapter 2 Removal and Replacement Procedures Microtower MT Chassis ...

Страница 53: ...otherboard Figure 2 55 Disconnecting power connectors 11 Remove the four screws that connect the power supply to the computer The images below illustrate possible power supply screw locations Figure 2 56 Removing the power supply screws Power Supply 45 ...

Страница 54: ...ull the power supply back and tilt it out of the computer Figure 2 58 Removing the power supply from the computer To install the power supply reverse the removal procedure Note that there is a latch a guide and a ledge on the computer that help secure the power supply 46 Chapter 2 Removal and Replacement Procedures Microtower MT Chassis ...

Страница 55: ...are the computer for disassembly Preparation for Disassembly on page 4 2 Remove the access panel Access Panel on page 5 3 Lay the computer on its side with the rear facing toward you 4 Remove the front bezel Front Bezel on page 7 5 Remove an expansion cards Expansion Cards on page 13 6 Disconnect the power and data cables from the back of all installed drives 7 Disconnect all cables from the syste...

Страница 56: ... latest version of the BIOS is being used on the computer The latest system ROM BIOS can be found at http h18000 www1 hp com support files Battery The battery that comes with your computer provides power to the real time clock and has a lifetime of about three years When replacing the battery use a battery equivalent to the battery originally installed on the computer The computer comes with a 3 v...

Страница 57: ...isposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP its authorized partners or its agents CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by...

Страница 58: ...ttery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the other edge down until the clamp snaps over the other edge of the battery 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Ut...

Страница 59: ...k in place 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Battery 51 ...

Страница 60: ...password that controls access to Computer Setup F10 Utility and the settings described in this section Enable or disable removable media boot ability Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 Turn on or restart the computer 2 As soon as the com...

Страница 61: ...puter Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Computer Setup Main NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table A 1 Computer Setup Main Option Description System Time Allows you to set system time System Date Allows you to set system date Language ...

Страница 62: ...tended Self Test System Information view only Installed Memory Memory Bank 1 Memory Bank 2 BIOS Revision Core Version Model Number Serial Number Product Number Asset Tag Computer Setup Advanced NOTE Support for specific Computer Setup options may vary depending on the hardware configuration WARNING Setting items on this menu to incorrect values may cause your system to malfunction Table A 2 Comput...

Страница 63: ...isor Password Shows whether the supervisor password is enabled or disabled view only User Password Shows whether the user password is enabled or disabled view only Change Supervisor Password Allows you to change the supervisor password Onboard Audio Allows you to set the onboard audio to Auto Disabled Enabled Microphone Input Allows you to set disable enable microphone input Computer Setup Power N...

Страница 64: ...ocessor instructions should not reside and cannot be executed there This technology is used to prevent buffer overflow attacks malicious software that takes over computers by inserting code into another program s data storage area and running that code S5 Maximum Power Savings Disables enables the S5 power setting Enabling this setting enables the EuP Lot6 power specification of 1 Watt in S5 mode ...

Страница 65: ...t from LAN Enables disables the ability to press the F12 key to boot from LAN Boot Device Priority Allows you to specify which device groups will boot first second third and fourth or to disable any of the four 1st Boot Device 2nd Boot Device 3rd Boot Device 4th Boot Device Options for each boot device include CD ROM Group Hard Drive Group Floppy Group Network Boot Group NOTE MS DOS drive letterin...

Страница 66: ... Use Computer Setup F10 Utility to do the following Change factory default settings Set the system date and time Set view change or verify the system configuration including settings for graphics audio storage communications and input devices View settings for processor and memory Modify the boot order of bootable devices such as hard drives diskette drives optical drives or USB flash media device...

Страница 67: ...vanced Power Boot Exit Use the arrow keys to select the appropriate heading then press Enter Use the arrow up and down keys to select the option you want then press Enter To return to the previous screen press Esc CAUTION Do NOT turn the computer power OFF while the ROM is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after e...

Страница 68: ...System Information view only Installed Memory Memory Bank 1 Memory Bank 2 BIOS Revision Core Version Model Number Product Number Asset Tag press Enter to change Computer Setup Advanced NOTE Support for specific Computer Setup options may vary depending on the hardware configuration WARNING Setting items on this menu to incorrect values may cause your system to malfunction Table A 7 Computer Setup ...

Страница 69: ...sword USB Ports Lists USB ports 1 10 what is connected to the port and allows you to enable disable each port Change Supervisor Password Allows you to change supervisor password Computer Setup Power NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table A 8 Computer Setup Power Option Description After AC Power Failure Allows you to select system re...

Страница 70: ...power setting Enabling this setting enables the EuP Lot6 power specification of 1 Watt in S5 mode This setting disable various system board components to reduce power consumption WOL in S5 Allows you to view whether WOL is disabled or enabled in S5 view only 62 Appendix A Computer F10 Setup ...

Страница 71: ... Enables disables the ability to press the Esc key to access the boot menu during boot F9 Diagnostics Enables disables the ability to press the F9 key to access the Diagnostics menu during boo F10 Setup Enables disables the ability to press the F10 key to access the Setup menu during boo F11 Recovery Enables disables the ability to press the F11 key to access the recovery menu during boo F12 Boot ...

Страница 72: ...omputer Setup Exit Option Description Exit Saving Changes Press Enter to exit saving changes Exit Discarding Changes Press Enter to exit discarding changes Load Setup Defaults Press Enter to load setup defaults Discard Changes Press Enter to discard changes Save Changes Press Enter to save changes 64 Appendix A Computer F10 Setup ...

Страница 73: ...short beep 1 long beep 3 second pause Bad memory or memory configuration error Check that the memory modules have been installed correctly and that proper modules are used 2 short beeps 1 long beep 3 second pause No graphics card installed or graphics card initialization failed For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the...

Страница 74: ... was recently added remove it to see if the problem remains 4 Clear CMOS 5 If the message disappears there may be a problem with the expansion card 6 Replace the system board 5 short beeps 3 second pause BIOS recovery was successful No action required LED Codes The following table describes the LED states for the PCs LED State LED Status Power LED Indicator System on normal operation Steady green ...

Страница 75: ...the computer 7 Restart the computer and the system will boot to the CD 8 Click the appropriate language and click Next 9 Click Agree in the End User License Agreement page The utility launches with the Survey tab displayed Testing Memory Modules A faulty memory module or socket can lead to memory errors operating system crashes or frequent system lock ups Memory problems can be caused by overheati...

Страница 76: ...d the user responds with the key input proceed as selected Otherwise continue the POST process When there are multiple errors happened during POST apply the following guideline If multiple errors include at least one critical error the system will shut down immediately after handling the first critical error If multiple errors do not include a critical error handle all serious errors first one by ...

Страница 77: ... the power button information to the OS via the ACPI table as specified in the ACPI spec If a platform offers a dual color based power button LED the BIOS will program the power button LED to alternate the color between the On ACPI S0 state and the Stand by S3 state In doing so the LED should not blink but stay constant Check with the corresponding platform manager for the default colors in the On...

Страница 78: ...by pressing Esc selecting Yes and pressing Enter Clearing CMOS The CLEAR CMOSjumper allows you to clear the Real Time Clock RTC RAM in CMOS You can clear the CMOS memory of date time and system setup parameters by erasing the CMOS RTC RAM data The onboard button cell battery powers the RAM data in CMOS which include system setup information such as system passwords To erase the RTC RAM WARNING Exc...

Страница 79: ...e cap on pins 1 2 for 5 to 10 seconds 7 Replace the jumper on pins 2 3 8 Reinstall the battery 9 Replace the access panel external equipment and reconnect the power cord 10 Turn on the computer 11 Hold down the F1 key during boot and enter BIOS setup to re enter data Clearing CMOS 71 ...

Страница 80: ...information refer to the Safety Regulatory Information guide Before You Call for Technical Support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to the Computer Setup F10 Utility Guide for more information If the...

Страница 81: ... sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful Hints If you encounter problems with the computer monitor or software see the following list of general suggestions before taking further action Check that the computer and monitor are plugged into a working electrical outlet Check that the computer is turned on and the green power lig...

Страница 82: ... General Problems You may be able to easily resolve the general problems described in this section If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation contact an authorized dealer or reseller WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of persona...

Страница 83: ...un in the background and can be closed by right clicking on their corresponding icons in the task tray The computer is beeping and will not start Cause Solution A hardware error has occurred during POST and the computer is beeping a code See POST Error Warning Messages on page 68 to interpret the error code Solving Power Problems Common causes and solutions for power problems are listed in the fol...

Страница 84: ...SATA controller is disabled in HP Setup Reconnect the power cable and ensure that all four pins are connected Drive responds slowly after initial power up Run Computer Setup and increase the POST Delay in Advanced Power On Options Nonsystem disk NTLDR missing message Cause Solution The system is trying to start from the hard drive but the hard drive may have been damaged Try to reboot the computer...

Страница 85: ...button on the front of the computer for 5 seconds Reconnect power and turn on the computer to test the reader The USB port is not responding Insert a USB device into an open USB port to test the USB If the device works properly go to the next step If the USB device also fails there is a problem with the USB port See the USB troubleshooting guide for help in this matter The internal memory card rea...

Страница 86: ... not on Turn on the monitor and check that the monitor light is on Bad monitor Try a different monitor The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet You may have a screen blanking utility installed or energy saver features are enabled Press any key or click the mouse button and if set type your password You are using ...

Страница 87: ...akers are not turned on Turn on the external speakers External speakers are plugged into the wrong audio jack Check the sound card documentation for proper speaker connection A device such as headphones is connected to the line out jack Turn on and use headphones or external speakers only connect to one device at a time Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problem...

Страница 88: ...rk driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer s Web site Network status link light is not working or never flashes NOTE The network status light is supposed to flash when there is network activity Cause Solution No active network is detected Check cabling and network equipment for proper connection Network controller i...

Страница 89: ...ilable Contact the network administrator to find out the status of the network Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify that the computer is properly connected to the network that a DHCP Server is present and that the Remote System Installation Server contains drivers for the network controll...

Страница 90: ... to the documentation that came with the optional device System will not boot from DVD drive Cause Solution DVD boot is not enabled in the BIOS Setup Utility Run the BIOS Setup Utility select Device Options from the Storage menu and enable removable media boot Verify the boot order and check that the DVD drives are listed in the boot order DVD device not detected or driver is not loaded Cause Solu...

Страница 91: ...t from the drive until the tray is fully extended then remove the disc Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel refer to the common causes and solutions listed in the following table A USB device is not recognized by the computer Cause Solution The device does not have power If the USB device requires AC power be sure one end is con...

Страница 92: ... Some of these connectors may not be used on the product being serviced 4 Pin Power for CPU Connector and Icon Pin Signal 1 2 3 4 GND GND 12V CPU 12V CPU Ethernet BNC Connector and Icon Pin Signal 1 2 Data Ground USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground 84 Appendix D Connector Pin Assignments ...

Страница 93: ...1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Power_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground Microphone 85 ...

Страница 94: ...und Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock 24 Pin Power Connector 24 12 13 1 Front Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 3 3V 3 3V GND 5V GND 5V 7 8 9 10 11 12 GND POK 5 Vaux 12V 12V 3 3V 13 14 15 16 17 18 3 3V 12V GND PSON GND GND 19 20 21 22 23 24 GND open 5V 5V 5V GND 86 Appendix D Connector Pin Assignments ...

Страница 95: ...GND 21 22 23 24 25 PERp1 PERn1 GND GND PERp2 26 27 28 29 30 PERn 2 GND GND PERp3 PERn3 31 32 33 34 35 GND RSVD RSVD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 42 43 44 45 GND GND PERp6 PERn6 GND 46 47 48 49 50 GND PERp7 PERn7 GND RSVD 51 52 53 54 55 GND PERp8 PERN8 GND GND 56 57 58 59 60 PERp9 PERn9 GND GND PERp10 61 62 63 64 65 PERn10 GND GND PERp11 PERn11 66 67 68 69 70 GND GND PERp12...

Страница 96: ...n Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 12V 12V RSVD GND SMCLK 6 7 8 9 10 SMDAT GND 3 3 V JTAG1 3 3vAux 11 12 13 14 15 WAKE RSVD GND PETp0 PETn0 16 17 18 19 20 GND GND PETp1 PETn1 21 22 23 24 25 GND GND PETp2 PETn2 GND 26 27 28 29 30 GND PETp3 PETn3 GND RSVD 31 32 33 34 35 PRSNT2 GND PETp4 PETn4 GND 36 37 38 39 40 GND PETp5 PETn5 GND GND 41 42 43 44 45 PETp6 PRTn6 GND GND PE...

Страница 97: ...66 67 68 69 70 PETp12 PETn12 GND GND PETp13 71 72 73 74 75 PETn13 GND GND PETp14 PETn14 76 77 78 79 80 GND GND PETp15 PETn15 GND 81 82 PRSNT2 RSVD Pin B information is on the next page NOTE x1 PCI Express uses pins 1 18 x4 PCI Express uses pins 1 32 x8 PCI Express uses pins 1 49 x16 PCI Express uses pins 1 8 PCI Express 89 ...

Страница 98: ...nic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device par...

Страница 99: ...arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment t...

Страница 100: ...terials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Anti...

Страница 101: ...low Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re ci...

Страница 102: ...in water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally cle...

Страница 103: ...or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 94 Cleaning the Mouse Before cleaning the mouse ensure that the power to the computer is turned...

Страница 104: ...k area to prevent damage Cables and Connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables ar...

Страница 105: ...vides power to the real time clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short e...

Страница 106: ... voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never ...

Страница 107: ...um usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from ...

Страница 108: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Страница 109: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Страница 110: ...ange is 10 C Hr The upper limit may be limited by the type and number of options installed Shock The level of shock the product can withstand with no damage being incurred is 35 G peak input acceleration during an 11 millisecond trapezoidal shock pulse Vibration Operating Non operating Random vibration 0 25 G nominal 5 Hz at 0 00025 G Hz 10 Hz at 0 01 G Hz 100 Hz at 0 01 G Hz 300Hz at 0 00001 G Hz...

Страница 111: ...ed are the declared A weighted sound power levels LWAd and declared average desktop seated operator position A weighted sound pressure levels LpAm when the product is operating in a 23 C 73 4 F ambient environment NOTE Noise emissions were measured in accordance with ISO 7779 ECMA 74 and declared in accordance with ISO 9296 ECMA 109 103 ...

Страница 112: ...cables 23 installing 23 removal and replacement 23 E electrostatic discharge ESD preventing damage 91 error codes beeps 65 LEDs 66 ethernet BNC pin assignments 84 expansion card sockets 13 expansion slot cover replacing 18 F fan power supply 95 removal and replacement 35 front bezel removal and replacement 7 front I O device removal and replacement 33 front panel problems 83 G general problems 74 ...

Страница 113: ...al and replacement 38 R removal and replacement access panel 5 battery 48 drives 23 fan 35 front bezel 7 front I O device 33 heat sink 36 37 memory 9 MT processor 40 power supply 41 power switch 34 processor 38 system board 47 removing hard drive 28 optical drive 25 S safety and comfort 72 safety precautions cleaning 94 SATA connectors on system board 98 data cable pinouts 98 hard drive characteri...

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