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Chapter 7 Troubleshooting

Содержание 4415s - ProBook - Turion II M520

Страница 1: ...Drives User Guide ...

Страница 2: ...are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Third Edition October 2009 First Edition April 2009 Document Part Number 516608 003 Product notice This user guide describes features that are common ...

Страница 3: ...bserving the copyright warning 9 Copying a CD or DVD 10 Creating or burning a CD or DVD 11 Removing a CD DVD or BD 12 3 Using external drives Using optional external devices 14 4 Using HP 3D DriveGuard Identifying HP 3D DriveGuard status 16 Using HP 3D DriveGuard software 17 5 Improving hard drive performance Using Disk Defragmenter 18 Using Disk Cleanup 18 6 Replacing the hard drive 7 Troubleshoo...

Страница 4: ... 38 The process of burning a disc does not begin or it stops before completion 39 A device driver must be reinstalled 40 Obtaining Microsoft device drivers 40 Obtaining HP device drivers 40 Using SoftPaq Download Manager 41 Index 43 iv ...

Страница 5: ...on turn the computer on and then shut it down through the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while the optical drive select models only is writing to a disc The write process is sensitive to vibration When the battery is the only source of power be sure that the battery is sufficiently charged before ...

Страница 6: ...o known as BD drive then you can also watch high definition video from disc Identifying the installed optical drive Select Start Computer You will see a list of all the devices installed on your computer including your optical drive You may have one of the following types of drives DVD ROM Drive DVD RW SuperMulti Double Layer LightScribe Drive Blu ray ROM DVD RW SuperMulti Double Layer LightScribe...

Страница 7: ...drive type Write to CD RW Write to DVD RW R Write to DVD RW DL Write label to LightScribe CD or DVD RW R DVD RW SuperMulti Double Layer LightScribe Drive Yes Yes Yes Yes Blu ray ROM DVD RW SuperMulti Double Layer LightScribe Drive Yes Yes Yes Yes Double layer discs can store more data than single layer discs However double layer discs burned with this drive may not be compatible with many single l...

Страница 8: ... is recorded it cannot be erased or written over CD RW discs Use a CD RW disc a rewritable version of a CD to store large projects that must be updated frequently Typical uses include the following Developing and maintaining large documents and project files Transporting work files Making weekly backups of hard drive files Updating photos video audio and data continuously DVD R discs Use blank DVD...

Страница 9: ...50 GB almost 6 times the storage capacity of a dual layer DVD at 8 5 GB Typical uses include the following Storage of large amounts of data High definition video playback and storage Video games NOTE As Blu ray is a new format containing new technologies certain disc digital connection compatibility and or performance issues may arise and do not constitute defects in the product Flawless playback ...

Страница 10: ...ly accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray If you have not yet configured AutoPlay as described in the following section an AutoPlay dialog box opens It prompts you to select how you want to use the media content NOTE For best results be sure that your AC adapter is...

Страница 11: ...t the Use AutoPlay for all media and devices check box is selected 3 Click Choose a default and then select one of the available options for each media type listed NOTE Choose WinDVD to play DVDs 4 Click Save NOTE For more information about AutoPlay select Start Help and Support Configuring AutoPlay 7 ...

Страница 12: ...ining is displayed on the DVD Region tab To change settings through the operating system 1 Select Start Computer System properties 2 In the left pane click Device Manager NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows setti...

Страница 13: ...g on battery power Before writing to a disc close all open programs except the disc software you are using Do not copy directly from a source disc to a destination disc or from a network drive to a destination disc Save the information to your hard drive and then burn from your hard drive to the destination disc Do not use the computer keyboard or move the computer while the computer is writing to...

Страница 14: ...ve 4 Click Copy at the bottom right of the screen Creator Business reads the source disc and copies the data to a temporary folder on your hard drive 5 When prompted remove the source disc from the optical drive and insert a blank disc into the drive After the information is copied the disc you created is ejected automatically 10 Chapter 2 Using an optical drive ...

Страница 15: ... cannot be changed DVD players used in home systems usually do not support all DVD formats Refer to the user guide that came with your DVD player for a list of supported formats An MP3 file uses less space than other music file formats and the process for creating an MP3 disc is the same as the process for creating a data file MP3 files can be played only on MP3 players or on computers with MP3 so...

Страница 16: ...move the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case 12 Chapter 2 Using an optical drive ...

Страница 17: ...ng the drive to a USB port on the computer or on an optional docking device select models only USB drives include the following types 1 44 megabyte diskette drive Hard drive module a hard drive with an adapter attached DVD ROM Drive DVD RW SuperMulti Double Layer LightScribe Drive Blu ray ROM DVD RW SuperMulti Double Layer LightScribe Drive 13 ...

Страница 18: ...o the computer CAUTION To reduce the risk of damage to the equipment when connecting a powered drive be sure that the AC power cord is unplugged 1 Connect the device to the computer 2 If you are connecting a powered device plug the device power cord into a grounded AC outlet To disconnect a powered drive disconnect it from the computer and then unplug the AC power cord 14 Chapter 3 Using external ...

Страница 19: ...the computer with the display closed while the computer is running on battery power A short time after the end of one of these events HP 3D DriveGuard returns the hard drive to normal operation NOTE Hard drives that are in an optional docking device or are connected to a USB port are not protected by HP 3D DriveGuard For more information refer to the HP 3D DriveGuard software Help 15 ...

Страница 20: ...status you need to enable the notification area icon To enable the notification area icon 1 Select Start Control Panel Hardware and Sound HP 3D DriveGuard 2 Under Icon in System Tray click Show 3 Click Apply If HP 3D DriveGuard has parked the drive the computer will behave in the following ways The computer will not shut down The computer will not initiate Sleep or Hibernation except as described ...

Страница 21: ...strator group can change the privileges for non Administrator users Determine whether a drive in the system is supported Hide or show the icon in the notification area To open the software and change settings follow these steps 1 In Mobility Center click the hard drive icon to open the HP 3D DriveGuard window or Select Start Control Panel Hardware and Sound HP 3D DriveGuard 2 Click the appropriate...

Страница 22: ...hedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Select Start All Programs Accessories System Tools Disk Defragmenter 2 Click Defragment now NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing ...

Страница 23: ...sing the power button Then shut down the computer through the operating system To remove a hard drive 1 Save your work 2 Shut down the computer and close the display If you are not sure whether the computer is off or in Hibernation turn the computer on by briefly pressing the power button Then shut down the computer through the operating system 3 Disconnect all external devices connected to the co...

Страница 24: ...emove the screws from the battery area Your computer has 4 5 or 7 screws that need to be removed NOTE Refer to the illustration that most closely matches your computer 20 Chapter 6 Replacing the hard drive ...

Страница 25: ...computer 9 Open the computer as far as possible CAUTION Do not use excessive force to open the computer beyond the limits of the display hinges Forcing extension beyond these limits will cause damage to the display 10 Slide the switch cover straight back towards the display and then remove the switch cover 21 ...

Страница 26: ...emove the screws from the keyboard Your computer has either 2 or 3 screws that need to be removed NOTE Refer to the illustration that most closely matches your computer 22 Chapter 6 Replacing the hard drive ...

Страница 27: ... rip the keyboard cable For 14 inch computers slide the keyboard back toward the display 1 and then rotate it to the right side 2 to gain access to the keyboard cable connector CAUTION Do not rip the keyboard cable 13 Release the ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board by pulling upward 23 ...

Страница 28: ...14 Remove the keyboard from the computer 3 For 15 and 17 inch computers For 14 inch computers 24 Chapter 6 Replacing the hard drive ...

Страница 29: ...15 Remove the screws from the top cover Your computer has either 2 or 3 screws that need to be removed NOTE Refer to the illustration that most closely matches your computer 25 ...

Страница 30: ...ected and then disconnect the TouchPad cable from the system board 2 by pulling upward 18 Remove the top cover 3 from the computer to expose the hard drive and WLAN compartment 19 Remove the 2 hard drive screws 1 and loosen the captive screw 2 that secure the hard drive 20 Use the Mylar tab 3 on the hard drive to slide the hard drive to the right to disconnect it from the system board 26 Chapter 6...

Страница 31: ...ve 1 Insert the hard drive into the hard drive bay 1 2 Use the Mylar tab 2 on the hard drive to slide the hard drive to the left to connect it to the system board 3 Replace the 2 hard drive screws 3 and tighten the captive screw 4 to secure the hard drive to the computer 27 ...

Страница 32: ...4 Place the top cover 1 on the computer and then insert the TouchPad cable 2 into the ZIF connector 3 on the system board 5 Slide the top cover into place 28 Chapter 6 Replacing the hard drive ...

Страница 33: ...r Your computer has either 2 or 3 screws that need to be installed NOTE Refer to the illustration that most closely matches your computer 7 For 15 and 17 inch computers place the keyboard upside down on the top cover of the computer 1 29 ...

Страница 34: ...stem board and secure the connector 9 For 14 inch computers place the keyboard upside down on the right side of the computer 1 10 Insert the keyboard cable 2 into the ZIF connector 3 on the system board and secure the connector 30 Chapter 6 Replacing the hard drive ...

Страница 35: ...11 Turn over the keyboard 1 into the keyboard tray and then slide the keyboard 2 into place NOTE Refer to the illustration that most closely matches your computer 31 ...

Страница 36: ...Your computer has either 2 or 3 screws that need to be replaced NOTE Refer to the illustration that most closely matches your computer 13 Slide the switch cover into place 14 Close the computer display 32 Chapter 6 Replacing the hard drive ...

Страница 37: ... and their covers on the back edge of the computer 16 Replace the screws in the battery area Your computer has 4 5 or 7 screws that need to be replaced NOTE Refer to the illustration that most closely matches your computer 33 ...

Страница 38: ...17 Turn the computer upside down on a flat surface and then replace the battery 18 Reconnect external power and external devices 19 Turn on the computer 34 Chapter 6 Replacing the hard drive ...

Страница 39: ...aper clip until the tray is released and then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective c...

Страница 40: ...n the Device Manager window click the plus sign next to DVD CD ROM drives unless a minus sign is already showing Look for an optical drive listing 4 Right click the optical device listing to perform the following tasks Update the driver Disable the device Scan for hardware changes Windows scans your system for installed hardware and installs any required drivers Click Properties to see if the devi...

Страница 41: ...ter you click No the computer may behave in either of the following ways Playback may resume or The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it Increase system resources Turn off external devices such as printers and scanners ...

Страница 42: ...ol Panel Play CDs or other media automatically 2 Confirm that the Use AutoPlay for all media and devices check box is selected 3 Click Save A CD DVD or BD should now start automatically when it is inserted into the optical drive 38 Chapter 7 Troubleshooting ...

Страница 43: ...mation about disc types Be sure that the disc is inserted properly Select a slower write speed and try again If you are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive Reinstall the disc burning device driver located in the DVD CD ROM drives category in Device Manager The process of burnin...

Страница 44: ...tart 7 Reopen Device Manager if necessary and then verify that the drivers are once again listed 8 Try to use your device If uninstalling and reinstalling the default device drivers does not correct the problem you may need to update your drivers using the procedures in the following section Obtaining Microsoft device drivers You can obtain the latest Windows device drivers by using Microsoft Upda...

Страница 45: ...utomatically To download SoftPaqs 1 Click Start All Programs HP HP SoftPaq Download Manager 2 When the SoftPaq Download Manager opens for the first time a window is displayed asking if you want to show only software for the computer you are using or to show the software for all supported models Select Show software for all supported models If you have used HP SoftPaq Download Manager previously go...

Страница 46: ...ne or two SoftPaqs and have a high speed Internet connection click Download Unpack 6 Right click Install SoftPaq in the SoftPaq Download Manager software to install the selected SoftPaqs on the computer 42 Chapter 7 Troubleshooting ...

Страница 47: ...tical drive DVD burning 11 changing region setting 8 copying 10 playing 6 removing 12 DVD drive 2 13 DVD region settings 8 E external drive 13 H hard disk drive external 13 HP 3D DriveGuard 15 installing 27 replacing 19 hard drive external 13 HP 3D DriveGuard 15 installing 27 replacing 19 HP 3D DriveGuard 15 K keyboard removing 23 L light drive 16 M maintenance Disk Cleanup 18 Disk Defragmenter 18...

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