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Lift the rear edge of the memory module service cover

(2)

and swing it up and forward until it

disengages from the computer.

Remove the memory module service cover.

The memory module service cover is included in the Plastics Kit, spare part number
728283-001.

Spread the retaining tabs

(1)

on each side of the memory module slot to release the memory

module. (The memory module tilts up.)

Remove the memory module

(2)

by pulling the module away from the slot at an angle.

Reverse this procedure to install a memory module.

Component replacement procedures

Содержание 242 G1

Страница 1: ...HP 242 G1 Notebook PC Maintenance and Service Guide ...

Страница 2: ...nformation contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2013 Document Part...

Страница 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Страница 4: ...iv Important Notice about Customer Self Repair Parts ...

Страница 5: ...ow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of In...

Страница 6: ...vi Safety warning notice ...

Страница 7: ...d parts catalog 15 Service tag 15 Computer major components 17 Display assembly subcomponents 20 Plastics kit 21 Mass storage devices 22 Miscellaneous parts 23 Sequential part number listing 23 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 28 Drive handling 28 Grounding guidelines 29 Electrostatic...

Страница 8: ...ures 46 Keyboard 47 Top cover 50 Fingerprint reader board 52 Power button board 54 TouchPad button board 55 Fan 57 Audio USB board 59 System board 61 Power connector cable 64 Heat sink 65 Processor 68 Speakers 70 Display assembly subcomponents 72 7 Computer Setup BIOS and Advanced System Diagnostics in Windows 7 79 Using Computer Setup 79 Starting Computer Setup 79 Navigating and selecting in Comp...

Страница 9: ...r 89 Creating recovery media 89 Backing up your information 89 Performing a system recovery 90 Using the Windows recovery tools 90 Using f11 recovery tools 91 Using a Windows 7 operating system DVD purchased separately 92 10 Statement of Volatility 93 Non volatile memory usage 95 Questions and answers 97 11 Power cord set requirements 98 Requirements for all countries 98 Requirements for specific ...

Страница 10: ...rocessor 1600 MHz FSB 2 0 MB L3 cache 35 W Intel Celeron 1020M 2 10 GHz processor 1600 MHz FSB 2 0 MB L3 cache 35 W Chipset Intel HM77 Express chipset Graphics Internal graphics Intel HD Graphics 4000 Intel HD Graphics 3000 Intel HD Graphics GT1 Switchable Discrete Graphics nVidia N14M GS GeForce 730M with up to 2 GB of dedicated video memory 256 16 DDR3 900 MHz 4PCs nVidia N14M GS GeForce 730M wi...

Страница 11: ... 2048 MB 2048 MB 1 Primary storage Support for 6 35 cm 2 5 in hard drives in 7 0 mm 28 in and 9 5 mm 37 in thickness Support for mSATA Support Intel Smart Response Technology Support for Accelerometer hard drive protection Support for the following single hard drive configurations 500 GB 5400 rpm 7 0 mm 320 GB 5400 rpm 7 0 mm Optical drive DVD RW Double Layer with SuperMulti Drive Fixed not modula...

Страница 12: ...e one USB 2 0 port on the other side VGA D Sub 15 pin supporting 2048 1536 external resolution 75 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video Keyboard pointing devices Full size island style water resistant keyboard no numeric keypad Gesture support MultiTouch gestures enabled two finger scrolling and pinch zoom as default Taps enabled by def...

Страница 13: ...einstalled Windows 7 Professional 64 Windows 7 Professional 32 Windows 7 Home Basic 32 FreeDOS 2 0 Drivers support Windows 8 drivers 64 bit Windows 7 drivers 32 and 64 bit Windows XP drivers 32 bit Serviceability End user replaceable parts AC adapter Battery system Hard drive Memory modules expansion and primary Optical drive WLAN module 4 Chapter 1 Product description ...

Страница 14: ...t models only Record sound 3 Webcam light select models only On The webcam is in use 4 Webcam select models only Records video and captures still photographs For information on using the webcam in Windows 8 access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app To use the webcam in Windows 7 select Start All Programs Communication and C...

Страница 15: ...tion of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides in Windows 8 select the HP Support Assistant app from the Start screen select My computer and then select User guides In Windows 7 these notices are located in Help and Support Top TouchPad Component Description 1 TouchPad zone Moves the pointer and selects or activates items on...

Страница 16: ...rnation NOTE For select Windows 8 models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 3 Caps lock light On Caps lock is on Top 7 ...

Страница 17: ...neffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select Windows 8 models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity To learn more about your power settings in Windows 8 see your power options From the Start screen type power select Settings and th...

Страница 18: ... Windows 7 Windows log key Windows 8 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows button again will return you to the previous screen Windows 7 Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Windows applications key Windows 8 Displays options for a selected o...

Страница 19: ...nt Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 External monitor port Connects an external VGA monitor or projector 5 RJ 45 network jack RJ 45 network lights 2 Connects a network cable White left The network is connected A...

Страница 20: ...ered stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides in Windows 8 select the HP Support Assistant app from the S...

Страница 21: ...rity cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Front Component Description 1 Speakers 2 Produce sound 2 Media Card Reader Reads data from and writes data to digital memory cards such as Secure Digital SD 12 Chapter 2 External component identification ...

Страница 22: ...able airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Memory module service door Provides access to the memory module compartments and the optical drive bay Bottom 13 ...

Страница 23: ...le authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Windows 8 HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Windows 7 C...

Страница 24: ...hen ordering parts or requesting information provide the computer serial number and model number provided on the service tag Item Description Function 1 Product name This is the product name affixed to the front of the computer Service tag 15 ...

Страница 25: ...ID number The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer 6 War...

Страница 26: ...Computer major components Computer major components 17 ...

Страница 27: ...te graphics memory 725243 601 For use in models without Windows 8 and with 1 GB of discrete graphics memory 725242 001 For use in models with Windows 8 Standard and with 1 GB of discrete graphics memory 725242 501 For use in models with Windows 8 Professional and with 1 GB of discrete graphics memory 725242 601 For use in models without Windows 8 and with UMA graphics 725241 001 For use in models ...

Страница 28: ...apter 675794 001 Broadcom BCM943228 802 11abgn 2x2 Wi Fi Bluetooth 4 0 Combo Adapter 730668 001 Ralink RT3290LE 802 11b g n 1 1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 19 DVD RW Double Layer with SuperMulti Drive includes bezel and bracket 728285 001 20 RTC battery 718440 001 21 Memory module PC3L 12800 1600 MHz 8 GB 693374 001 4 GB 691740 001 2 GB 691739 001 22 Hard drive does not include...

Страница 29: ...cludes double sided adhesive 728284 001 3 Display panel cable includes webcam microphone module cable 724298 001 4 Antenna Kit includes left and right wireless antenna cables and transceivers 728280 001 5 Display hinges 728282 001 6 Display panel 14 0 in anti glare 1366 768 HD 725240 001 7 Display enclosure 724295 001 Raw display panel support kit 724299 001 20 Chapter 3 Illustrated parts catalog ...

Страница 30: ...Plastics kit Item Component Spare part number Plastics kit 728283 001 1 Top cover corner covers 2 Memory cover door 3 Hard drive cover door Plastics kit 21 ...

Страница 31: ...400 rpm 2 5 in 634250 001 500 GB 7200 rpm 7 0 mm 703267 001 500 GB 5400 rpm 7 0 mm 683802 001 320 GB 5400 rpm 7 0 mm 645193 001 Hard Drive Hardware Kit includes 718432 001 2a Hard drive bracket 2b Hard drive connector cable 3 DVD RW Double Layer with SuperMulti Drive includes bezel and bracket 728285 001 4 32 GB mSATA drive 728857 001 22 Chapter 3 Illustrated parts catalog ...

Страница 32: ...1 AB1 For use in Thailand 490371 201 For use in the United Kingdom and Singapore 490371 031 Rubber Kit includes rubber feet 718441 001 Screw Kit 730320 001 Sequential part number listing Spare part number CSR flag Description 490371 021 A Power cord for use in Europe 3 pin black 1 83 m 490371 031 A Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 490371 201 A Power cord fo...

Страница 33: ... 2 0 MB L3 cache 35 W includes replacement thermal material 703267 001 A 500 GB 7200 rpm SATA 7 0 mm hard drive does not include hard drive bracket or hard drive connector cable 703372 001 A HP Ultraslim Keyed Cable Lock 708462 001 A 4 cell 41 Wh 2 80 Ah Li ion battery 710412 001 A 65 W AC adapter for use in all countries and regions except the People s Republic of China and India 710413 001 A 90 ...

Страница 34: ...with Windows 8 Professional and with UMA graphics includes thermal material 725242 001 N System board for use in models without Windows 8 and with 1 GB graphics includes thermal material 725242 501 N System board for use in models with Windows 8 Standard and with 1 GB graphics includes thermal material 725242 601 N System board for use in models with Windows 8 Professional and with 1 GB graphics i...

Страница 35: ...e cover 728284 001 N Webcam microphone module includes double sided adhesive 728285 001 A DVD RW Double Layer with SuperMulti Drive includes bezel and bracket 728409 001 N Heat sink for use in models with UMA graphics includes replacement thermal material 728410 001 N TouchPad button board includes bracket and cable 728857 001 A 32 GB mSATA drive 730320 001 N Screw Kit 730668 001 A Broadcom BCM943...

Страница 36: ...include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply...

Страница 37: ...ve shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be...

Страница 38: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Страница 39: ...r materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tool...

Страница 40: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Страница 41: ...ccess and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag on page 16 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 6 screws that must be removed replaced and...

Страница 42: ...s use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Turn the comput...

Страница 43: ...ff the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 Remove the hard drive 1 Loosen the Phillips PM2 5 4 5 captive sc...

Страница 44: ...he hard drive perform the following steps a Position the hard drive with the connector toward you b Disconnect the hard drive connector cable 1 from the hard drive c Spread the left and right sides 2 of the hard drive bracket outward to separate the bracket from the hard drive d Remove the hard drive bracket 3 from the hard drive The hard drive bracket and hard drive connector cable are available ...

Страница 45: ...Reverse this procedure to reassemble and install the hard drive 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 46: ...follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 5 Remove the hard drive service cover...

Страница 47: ...tenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 48: ...omputer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 5 Remove the hard drive service cover see Hard drive on page 34 Remove the mSATA drive 1 Remove the Phillips PM2 0 2 0 screw 1 that secures the mSATA drive to the system board The mSATA drive tilts up 2 Remove the mSATA drive 2 by pulling the module...

Страница 49: ... 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down t...

Страница 50: ...y module service cover is included in the Plastics Kit spare part number 728283 001 4 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 5 Remove the memory module 2 by pulling the module away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 41 ...

Страница 51: ...ough the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 5 Remove the memory module service cover see Memory module on page 40 Remove the optical drive 1 Remove the Phillips PM2 5 4 5 screw 1 that secures the optical drive to the computer 2 Push t...

Страница 52: ...s necessary to replace the optical drive bracket position the optical drive with the rear toward you 5 Remove the two Phillips PM2 0 3 0 screws 1 that secure the optical drive bracket to the optical drive Component replacement procedures 43 ...

Страница 53: ...6 Remove the optical drive bracket 2 Reverse this procedure to install the optical drive 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 54: ... computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 5 Remove the hard drive service cover see Hard drive on page 34 Remove the RTC battery 1 Use a thin screwdriver or similar tool to pry the battery out of the socket 1 2 Remove the RTC battery from the socket 2 Reverse this procedure to install the...

Страница 55: ...l number product key and length of warranty are on the service tag at the bottom of your computer See Service tag on page 15 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 47 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each screw ...

Страница 56: ...or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 5 Remove the memory module service cover see Memory module on page 40 Remove the keyboard 1 Remove the three Phillips PM2 5 6 ...

Страница 57: ...ht side up with the front toward you 6 Lift the rear edge of the keyboard and then swing the keyboard up and forward until it rests upside down on the palm rest 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

Страница 58: ...8 Remove the keyboard 3 Reverse this procedure to install the keyboard Component replacement procedures 49 ...

Страница 59: ... see Hard drive on page 34 b Memory module service cover see Memory module on page 40 c Optical drive see Optical drive on page 42 d Keyboard see Keyboard on page 47 When replacing the top cover be sure that the power button board see Power button board on page 54 and TouchPad button board see TouchPad button board on page 55 are removed from the defective top cover and installed on the replacemen...

Страница 60: ...computer upright with the front toward you and open it 6 Release the following ZIF connectors on the system board 1 Power button board cable 2 TouchPad button board cable 3 Fingerprint board cable 7 Lift the rear edge of the top cover 1 and swing it up and forward until it detaches from the computer Component replacement procedures 51 ...

Страница 61: ...power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Hard drive see Hard drive on page 34 b Memory module service cover see Memory module on page 40 c Optical drive see Optical drive on page 42 d Keyboard see Keyboard on page 47 e Top cover see Top cover on page 50 Remove the fingerpr...

Страница 62: ...and out of its slot in the top cover 3 4 The fingerprint reader is held in place with double sided adhesive Carefully pry the fingerprint reader up off of the top cover 4 Reverse this procedure to install the fingerprint reader board Component replacement procedures 53 ...

Страница 63: ... Hard drive on page 34 b Memory module service cover see Memory module on page 40 c Optical drive see Optical drive on page 42 d Keyboard see Keyboard on page 47 e Top cover see Top cover on page 50 Remove the power button board 1 Detach the power button board cable 1 from the top cover The power button board cable is attached to the top cover with double sided tape 2 Remove the Phillips PM2 5 4 0...

Страница 64: ...e the following components a Hard drive see Hard drive on page 34 b Memory module service cover see Memory module on page 40 c Optical drive see Optical drive on page 42 d Keyboard see Keyboard on page 47 e Top cover see Top cover on page 50 Remove the TouchPad button board 1 Detach the TouchPad button board cable 1 from the TouchPad The TouchPad button board cable is attached to the TouchPad with...

Страница 65: ...5 Remove the TouchPad button board 5 Reverse this procedure to install the TouchPad button board 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 66: ...the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Hard drive see Hard drive on page 34 b Memory module service cover see Memory module on page 40 c Optical drive see Optical drive on page 42 d Keyboard see Keyboard on page 47 e Top cover see Top cover on page 50 Remove the fan 1 Close the computer...

Страница 67: ... 1 that attaches the fan to the heat sink 7 Remove the two Phillips PM2 0 4 5 screws 2 that secure the fan to the base enclosure 8 Remove the fan 3 from the base enclosure Reverse this procedure to install the fan 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 68: ...n remove the following components a Hard drive see Hard drive on page 34 b Memory module service cover see Memory module on page 40 c Optical drive see Optical drive on page 42 d Keyboard see Keyboard on page 47 e Top cover see Top cover on page 50 Remove the audio USB board 1 Release the ZIF connector 1 to which the audio USB board cable is attached and then disconnect the audio USB board cable f...

Страница 69: ...4 Remove the audio USB 4 from the base enclosure Reverse this procedure to install the audio USB board 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 70: ...and with UMA graphics 725241 001 System board for use in models with Windows 8 Standard and with UMA graphics 725241 501 System board for use in models with Windows 8 Professional and with UMA graphics 725241 601 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down thro...

Страница 71: ...nk on page 65 Processor see Processor on page 68 Remove the system board 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Disconnect the display panel cable from the system board 4 Turn the computer right side up with the front toward you 5 Open the computer 6 Disconnect the speaker cable 1 from the system board 62 Chapter 6 Removal and replacement procedures for Au...

Страница 72: ...onnector 1 from the clips and molding built into the base enclosure 9 Release the power connector cable 2 from the routing channel built into the base enclosure 10 Remove the three Phillips PM2 5 4 5 screws 3 that secure the system board to the base enclosure 11 Lift the right side of the system board 1 until it rests at an angle Component replacement procedures 63 ...

Страница 73: ...g system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Hard drive see Hard drive on page 34 b WLAN module see WLAN module on page 37 c Solid state drive see mSATA drive on page 39 d Memory module service cover see Memor...

Страница 74: ...raphics includes replacement thermal material 728409 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the com...

Страница 75: ...e adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink process...

Страница 76: ...E The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits NOTE For UMA models thoroughly clean thermal material from the surfaces of the system board components each time you remove the heat sink Thermal...

Страница 77: ...1020M 2 10 GHz processor 1600 MHz FSB 2 0 MB L3 cache 35 W 727918 002 Before removing the processor follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices...

Страница 78: ...wn with the front toward you 2 Use a flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise 2 until you hear a click 3 Lift the processor 3 straight up and remove it NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor Co...

Страница 79: ...ter 4 Remove the battery see Battery on page 33 and then remove the following components a Hard drive see Hard drive on page 34 b WLAN module see WLAN module on page 37 c Solid state drive see mSATA drive on page 39 d Memory module service cover see Memory module on page 40 e Optical drive see Optical drive on page 42 f Keyboard see Keyboard on page 47 g Top cover see Top cover on page 50 h Fan se...

Страница 80: ...2 Remove the speakers 2 Reverse this procedure to install the speakers Component replacement procedures 71 ...

Страница 81: ...y see Battery on page 33 and then remove the following components a Hard drive see Hard drive on page 34 b WLAN module see WLAN module on page 37 c Solid state drive see mSATA drive on page 39 d Memory module service cover see Memory module on page 40 e Optical drive see Optical drive on page 42 f Keyboard see Keyboard on page 47 g Top cover see Top cover on page 50 h Fan see Fan on page 57 i Syst...

Страница 82: ...omponents a Remove the two crew covers 1 and the two Phillips PM2 5 3 5 screws 2 that secure the display bezel to the display assembly b Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure Component replacement procedures 73 ...

Страница 83: ...rofile and is susceptible to damage when not handled carefully a Detach the webcam microphone module 1 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided adhesive b Disconnect the webcam microphone module cable 2 from the webcam microphone module c Remove the webcam microphone module The webcam microphone module is available using spare p...

Страница 84: ...2 001 8 If it is necessary to replace the display panel a Remove the eight Phillips PM2 0 2 5 screws 1 that secure the display panel to the display enclosure CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel b Lift the top edge of the display...

Страница 85: ...s available using spare part number 725240 001 9 If it is necessary to replace the display panel cable a Disconnect the webcam microphone module cable 1 from the webcam microphone module b Release the display panel cable from the clips 2 and routing channel built into the top edge and left side of the display enclosure 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider...

Страница 86: ... antenna a Detach the wireless antenna transceivers 1 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided adhesive b Release the wireless antenna cables from the clips 2 and routing channel built into the top edge and right side of the display enclosure Component replacement procedures 77 ...

Страница 87: ...a 3 The wireless antenna are available using spare part number 728280 001 Reverse this procedure to reassemble and install the display assembly 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 88: ...e the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a me...

Страница 89: ...faults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select File Restore Defaul...

Страница 90: ...nd install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the powe...

Страница 91: ...g correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems ...

Страница 92: ...nu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostics test while it is running press esc Using Advanced System Diagnostics 83 ...

Страница 93: ...dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operat...

Страница 94: ...umber of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 0 197 mm Format 1366 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 2 00 W Viewing angle 65 horizontal 50 vertical typical 35 6 cm 14 0 in display specifications 85 ...

Страница 95: ...setting Single track 1 5 ms 1 5 ms 1 1 ms 3 ms Average read write 11 13 ms 11 13 ms 13 ms 13 ms Maximum 22 ms 22 ms 25 ms 24 ms Logical blocks 1 953 525 168 1 465 149 168 976 773 168 625 141 400 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm or 7200 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 TB 1 trillion bytes when referring to hard drive storage capacity Actual accessible c...

Страница 96: ...VD RW DVD R DVD RW DVD RAM CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Access time CD DVD Random 175 ms 230 ms Cache buffer 2 5 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer mode...

Страница 97: ...an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state Recovering information using recovery tools NOTE For detailed instructions perform a search for these topics in Help and Support In case of syst...

Страница 98: ...the Burn button to start the burning process Backing up your information Recovery after a system failure is as good as your most recent backup Immediately after software setup you should create system repair discs select models only using HP Recovery Disc Creator using the installed optical drive select models only or an optional external optical drive and back up your system As you add new softwa...

Страница 99: ...store to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up you...

Страница 100: ...tup Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Using f11 recovery tools CAUTION Using f11 recovery tools completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently remove...

Страница 101: ... reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating syste...

Страница 102: ... PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or pres...

Страница 103: ...l Remove all power and system batteries for at least 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 wh...

Страница 104: ...customer accessible No Yes Stores firmware code keyboard mouse battery management Programmed at the factory Code is updated when the system BIOS is updated A utility is required for writing data to this memory and is available on the HP website Writing data to this ROM in an inappropriate manner can render the PC non functional DIMM Serial Presence Detect SPD configuration data 256 Bytes per memor...

Страница 105: ...can be applied using this utility Bluetooth flash 2Mbit No Yes Stores Bluetooth configuration and firmware Programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver if the flash requires an upgrade 802 11 WLAN ...

Страница 106: ...lable to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Y...

Страница 107: ...quirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage ...

Страница 108: ...st be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard...

Страница 109: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 100 Chapter 12 Recycling ...

Страница 110: ...r major components 17 specifications 84 Computer Setup navigating and selecting 79 restoring factory settings 80 connector power 10 connectors service considerations 28 D display specifications 85 display assembly removal 72 display bezel removal 73 spare part number 20 25 26 74 display enclosure spare part number 20 25 display panel product description 2 removal 75 spare part number 20 25 76 disp...

Страница 111: ...ge device illustrated 22 precautions 28 spare part numbers 22 Media Card Reader identifying 12 memory module identifying 13 product description 2 removal 40 spare part numbers 19 24 40 memory module service cover removal 40 spare part number 41 microphone product description 2 microphone audio in jack identifying 11 model name 1 mouse spare part number 23 24 mSATA drive removal 39 spare part numbe...

Страница 112: ... drive precautions 28 spare part number 39 speakers removal 70 spare part number 19 25 70 speakers identifying 12 specifications computer 84 display 85 DVD RW Double Layer with SuperMulti Drive 87 hard drive 86 optical drive 87 system board removal 61 spare part numbers 18 25 61 system repair disc 88 system restore points 88 T tools required 27 top cover removal 50 spare part number 18 25 50 Touch...

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