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5 Removal and replacement procedures for authorized service provider parts .................................................... 27

Component replacement procedures .................................................................................................................. 27

6 Using Setup Utility (BIOS) ............................................................................................................................. 62

Starting Setup Utility (BIOS) ................................................................................................................................ 62
Updating Setup Utility (BIOS) .............................................................................................................................. 62

Determining the BIOS version ........................................................................................................... 62
Downloading a BIOS update .............................................................................................................. 63

7 Using HP PC Hardware Diagnostics ................................................................................................................ 64

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 64

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 64

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 65
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 65

Installing HP PC Hardware Diagnostics Windows ............................................................................. 65

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 65

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 66
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 66

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 66
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 66

Содержание 15

Страница 1: ...Maintenance and Service Guide HP 15 Laptop PC IMPORTANT This document is intended for HP authorized service providers only ...

Страница 2: ...This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees ma...

Страница 3: ...ard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by applicable safet...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...ponents 15 Display assembly subcomponents 18 Cables 20 Miscellaneous parts 21 4 Removal and replacement procedures preliminary requirements 22 Tools required 22 Service considerations 22 Plastic parts 22 Cables and connectors 22 Drive handling 23 Workstation guidelines 23 Electrostatic discharge information 23 Generating static electricity 24 Preventing electrostatic damage to equipment 24 Persona...

Страница 6: ...tility BIOS 62 Updating Setup Utility BIOS 62 Determining the BIOS version 62 Downloading a BIOS update 63 7 Using HP PC Hardware Diagnostics 64 Using HP PC Hardware Diagnostics Windows select products only 64 Downloading HP PC Hardware Diagnostics Windows 64 Downloading the latest HP PC Hardware Diagnostics Windows version 65 Downloading HP Hardware Diagnostics Windows by product name or number s...

Страница 7: ...ting recovery media 69 Using Windows tools 69 Using the HP Cloud Recovery Download Tool to create recovery media select products only 69 Restoring and recovery 70 Restoring resetting and refreshing using Windows tools 70 Recovering using HP Recovery media 70 Changing the computer boot order 70 9 Specifications 71 Computer specifications 71 35 6 cm 14 0 in display specifications 72 M 2 SATA solid s...

Страница 8: ...viii ...

Страница 9: ...Celeron N4000 1 1 GHz turbo up to 2 6 GHz 2400 MHz FSB 4 MB L3 cache dual core 6 W Graphics Internal graphics Intel UHD Graphics 620 Intel Core processors Intel UHD Graphics 610 Pentium Gold 5405U processor Intel UHD Graphics 605 Pentium Silver N5000 processor Intel UHD Graphics 600 Celeron N4000 processor Intel HD Graphics 620 Intel Core i3 7020U Intel HD Graphics 610 Pentium Gold 4417U processor...

Страница 10: ... Dual array digital microphone with appropriate software beam forming echo cancellation noise suppression Wireless networking Integrated wireless option with dual antennas M 2 PCIe Realtek RTL8822CE 802 11ac 2 2 Wi Fi Bluetooth 5 0 MU MIMO supported Integrated wireless option with single antenna M 2 MIPI BRI Realtek RTL8821CE 802 11ac 1 1 Wi Fi Bluetooth 4 2 MU MIMO supported Realtek RTL8723DE 802...

Страница 11: ...ments Touchpad with image sensor Multitouch gestures enabled Support for precision touchpad Support for modern trackpad gestures Taps enabled as default Power requirements Battery 3 cell 41 Wh polymer battery Supports battery life enhancement Supports battery fast charge 45 minutes 50 charged Smart AC adapter PFC slim barrel 4 5 mm 65 W 45 W right angle Power cord 1 m conventional C5 Security Trus...

Страница 12: ...ia Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language Africa Market PPP Windows 10 Home 64 Single Language APAC EM PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Home S 64 Windows 10 Home S 64 Plus Windows 10 Pro 64 FreeDOS 3 0 Servi...

Страница 13: ...d To remove a card Pull the card out of the memory card reader 2 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on...

Страница 14: ... of power 4 Drive light select products only Blinking white The solid state drive is being accessed 5 USB Type C port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides data transfer NOTE Cables and or adapters purchased separately may be required 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible di...

Страница 15: ...connected and the battery is fully charged Blinking white The AC adapter is disconnected and the battery has reached a low battery level Amber The AC adapter is connected and the battery is charging Off The battery is not charging 3 USB SuperSpeed ports 2 Connect a USB device such as a cell phone camera activity tracker or smartwatch and provide high speed data transfer Left side 7 ...

Страница 16: ...WLAN antennas select products only Send and receive wireless signals to communicate with wireless local area networks WLANs 2 Internal microphones Record sound 3 Camera light On The camera is in use 4 Camera Allows you to video chat record video and record still images Some cameras also allow a facial recognition logon to Windows instead of a password logon NOTE Camera functions vary depending on ...

Страница 17: ...ternal mouse click the touchpad button or Press the Tab key repeatedly until the pointer rests on the touchpad button Then press the spacebar to select the button Table 2 4 Touchpad components and their descriptions Component Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left control zone Textured area that allows you to perform additi...

Страница 18: ...ir descriptions Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on 10 Chapter 2 Getting to know your computer ...

Страница 19: ... the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power icon and then select Power Options 2 Speakers 2 Produce sound 3 Vent Enables airflow to cool internal components NOTE ...

Страница 20: ...ific functions when pressed in combination with another key 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboar...

Страница 21: ... Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 13 ...

Страница 22: ...label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Table 2 9 Service label components Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty period Regulatory label s Provide s regulatory information about t...

Страница 23: ...t supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 14 for details Computer major components 15 ...

Страница 24: ...r board NOTE The fingerprint reader board cable is available as spare part number L63596 001 L63595 001 5 Speaker assembly L63594 001 6 Power connector cable For use in models with an Intel Core or Pentium Gold 4417U or 5405U processor 806746 001 For use in models with a Pentium N5000 or Celeron N4000 processor 810327 004 System board includes processor All system boards use the following part num...

Страница 25: ...2 001 512 GB PCIe value L63573 001 256 GB PCIe value L63571 001 256 GB PCIe 16 GB Optane memory module L69125 001 128 GB SATA 3 TLC L63570 001 14 Memory modules DDR4 2666 8 GB 937236 855 4 GB L10598 855 15 WLAN module Realtek RTL8822CE 802 11ac 2 2 Wi Fi Bluetooth 5 0 L44796 005 Realtek RTL8723DE 802 11bgn 1 1 Wi Fi Bluetooth 4 2 L21480 005 Realtek RTL8821CE 802 11ac 1 1 Wi Fi Bluetooth 4 2 L17365...

Страница 26: ... 2 Hinge cover Natural silver L63609 001 Pale gold L63610 001 Snowflake white L63611 001 3 Webcam microphone module includes bezel adhesive tape and display panel cover tape L63564 001 4 Display panel FHD antiglare SVA L63565 001 FHD antiglare UWVA L63566 001 FHD BrightView Touch on Panel TOP L69126 001 18 Chapter 3 Illustrated parts catalog ...

Страница 27: ... processor L63613 001 For use with touch displays on models with a Pentium N5000 or Celeron N4000 processor L63614 001 For use with non touch displays on models with an Intel Core or Pentium Gold 4417U or 5405U processor L63615 001 For use with non touch displays on models with a Pentium N5000 or Celeron N4000 processor L63616 001 7 Wireless antennas includes bezel adhesive tape and display cover ...

Страница 28: ...ons Item Component Spare part number 1 USB cable L63581 001 2 Touchpad cable L63602 001 3 Fingerprint reader board cable L63596 001 4 Card reader audio board cable L63584 001 5 Battery connector L63585 001 20 Chapter 3 Illustrated parts catalog ...

Страница 29: ...n India L19363 001 For use in Israel L19362 001 For use in North America L19367 001 For use in the People s Republic of China L19368 001 For use in South Africa L19369 001 For use in South Korea L19366 001 For use in Switzerland L19370 001 For use in Taiwan L19372 001 For use in Thailand L19371 001 For use in the United Kingdom L19373 001 External optical drive 747080 001 HDMI to VGA adapter 70194...

Страница 30: ...cessive force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during remova...

Страница 31: ...the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials s...

Страница 32: ...Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Electronic components can be packaged together in plastic tubes trays or polystyrene foam NOTE As little as 700 V can degrade a product Preventing electrostatic damage to ...

Страница 33: ...the work area To prevent static damage at the work area take the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the cas...

Страница 34: ...s and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive...

Страница 35: ...mponent replacement procedures There are as many as 52 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 22 for initial safety procedures 1 Turn off the computer If you are unsure whether ...

Страница 36: ...1 Rubber feet gold L63598 001 Rubber feet silver L63597 001 Before removing the bottom cover follow this step Prepare the computer for disassembly Preparation for disassembly on page 27 Remove the bottom cover 1 Peel the two rubber feet off the bottom cover 2 Remove the six Phillips M2 0 6 0 screws 1 from the bottom cover 28 Chapter 5 Removal and replacement procedures for authorized service provi...

Страница 37: ... tool between the bottom cover and the computer chassis 1 and then flex and lift the bottom of the bottom cover 2 enough to separate it from the computer 5 Remove the bottom cover from the computer 3 Reverse this procedure to install the bottom cover Component replacement procedures 29 ...

Страница 38: ... for disassembly Preparation for disassembly on page 27 2 Remove the bottom cover see Bottom cover on page 28 Remove the battery 1 Remove the five Phillips M2 0 3 0 screws 1 that secure the battery to the computer 2 Remove the battery from the computer 2 Reverse this procedure to install the battery 30 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 39: ...rasp the edge of the memory module 2 and then gently pull the module out of the slot Use the same procedure to remove both memory modules IMPORTANT To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container IMPORTANT To prevent damage to the mem...

Страница 40: ...3 Gently press down on the module edges until the side retention clips snap into place 3 32 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 41: ...TA 3 TLC L63570 001 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 27 2 Remove the bottom cover see Bottom cover on page 28 3 Remove the battery see Battery on page 30 Remove the solid state drive Remove the Phillips M2 0 2 0 screw 1 and then pull the drive from the socket 2 Reverse this procedure to install the s...

Страница 42: ...unctionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 27 2 Remove the bottom cover see Bottom cover on page 28 3 Remove the battery see Battery on page 30 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE Models have either o...

Страница 43: ...an angle Models with two antennas Models with one antenna NOTE If the WLAN antenna is not connected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Component replacement procedures 35 ...

Страница 44: ...Reverse this procedure to install the WLAN module 36 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 45: ...follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 27 2 Remove the bottom cover see Bottom cover on page 28 3 Remove the battery see Battery on page 30 Remove the card reader audio board 1 Disconnect the cable from the ZIF connector on the card reader audio board 1 2 Remove the two Phillips M2 0 3 0 screws 2 that secure the board to the computer 3 Remove ...

Страница 46: ...1 Before removing the USB board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 27 2 Remove the bottom cover see Bottom cover on page 28 3 Remove the battery see Battery on page 30 Remove the USB board 1 Disconnect the cable from the ZIF connector on the USB board 1 2 Remove the two Phillips M2 0 3 0 screws 2 that secure the USB board to the computer a...

Страница 47: ...uter for disassembly Preparation for disassembly on page 27 2 Remove the bottom cover see Bottom cover on page 28 3 Remove the battery see Battery on page 30 Remove the touchpad 1 Disconnect the cable from the ZIF connector on the touchpad 1 2 Remove the two Phillips M2 0 2 5 screws 2 that secure the touchpad bracket to the computer and then remove the bracket 3 3 Remove the three Phillips M2 0 2 ...

Страница 48: ...tom cover see Bottom cover on page 28 3 Remove the battery see Battery on page 30 4 Remove the card reader audio board see Card reader audio board on page 37 Remove the fingerprint reader board 1 Remove the Phillips M2 0 2 5 screw 1 that secures the fingerprint reader bracket to the computer 2 Rotate the bracket upward 2 and then remove the bracket from the computer 3 3 Disconnect the cable from t...

Страница 49: ...lit keyboard L63588 001 Before removing the fan follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 27 2 Remove the bottom cover see Bottom cover on page 28 3 Remove the battery see Battery on page 30 Remove the fan 1 Disconnect the fan cable from the system board 1 2 Remove the three Phillips M2 0 3 0 screws 2 that secure the fan to the computer 3 Remove ...

Страница 50: ...1 Prepare the computer for disassembly Preparation for disassembly on page 27 2 Remove the bottom cover see Bottom cover on page 28 3 Remove the battery see Battery on page 30 Install the interior vent cover and rubber filler piece 1 Fold the cover along the dotted lines in the middle of the cover 2 Install the cover of the fan vent making sure the cover aligns correctly with the hooks along the t...

Страница 51: ...ocessor L63586 001 Before removing the heat sink follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 27 2 Remove the bottom cover see Bottom cover on page 28 3 Remove the battery see Battery on page 30 Remove the heat sink 1 Models with a fan Remove the four Phillips M2 0 2 0 screws 1 in the order indicated on the heat sink 2 Remove the heat sink 2 Compone...

Страница 52: ...ocation on the heat sink 2 4 Fanless models Remove the two black Phillips M2 0 2 0 screws 1 and the three silver Phillips M2 0 2 5 screws 2 in the order indicated on the heat sink 5 Remove the heat sink 3 44 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 53: ...6 Apply thermal grease to the integrated processor on the system board 1 and associated location on the heat sink 2 Reverse this procedure to install the heat sink Component replacement procedures 45 ...

Страница 54: ...8 3 Remove the battery see Battery on page 30 4 Remove the solid state drive see Solid state drive on page 33 5 Remove the heat sink see Heat sink thermal module on page 43 Remove the battery connector 1 Disconnect the battery connector cable from the system board 1 2 Remove the two Phillips M2 0 3 0 screws 2 that secure the connector to the computer 3 Lift the battery connector out of the compute...

Страница 55: ...removing the system board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 27 2 Remove the bottom cover see Bottom cover on page 28 3 Remove the battery see Battery on page 30 4 Remove the solid state drive see Solid state drive on page 33 5 Remove the heat sink see Heat sink thermal module on page 43 Remove the system board 1 Models with a fan Disconne...

Страница 56: ...o the computer 3 Remove the system board from the computer 3 4 Fanless models Disconnect the following cables from the system board a WLAN module antennas 1 b Speaker cable 2 c Display cable ZIF 3 d Power connector cable 4 e USB board cable ZIF 5 48 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 57: ...cable ZIF 10 k Card reader audio board cable ZIF 11 5 Remove the three silver Phillips M2 0 3 0 screws 1 and the three black Phillips M2 0 1 6 screws 2 that secure the system board to the computer 6 Remove the system board from the computer 3 Reverse this procedure to install the system board Component replacement procedures 49 ...

Страница 58: ...0 4 Remove the WLAN module see WLAN module on page 34 Remove the display assembly 1 Disconnect the wireless antenna cables from the WLAN module and remove the cable from the clips in the computer 1 2 Disconnect the display cable from the system board 2 and then remove the cable from the channel in the left speaker 3 3 Remove the six Phillips M2 5 4 0 screws 1 from the hinges 4 Open the display 2 u...

Страница 59: ...ubcomponents a Remove the hinge cover by squeezing both ends of the cover 1 and then pulling the cover off the display 2 The hinge cover is available as the following spare part numbers L63609 001 Natural silver L63610 001 Pale gold L63611 001 Snowflake white Component replacement procedures 51 ...

Страница 60: ...e display assembly d Using a flat plastic lifter tool release the bottom left and right corners of the display bezel 3 from the display assembly e Insert a tool into the right side of the inside bottom of the bezel and then pull the tool to the left carefully to separate the bezel adhesive from the panel 4 f Remove the display bezel from the display 5 The display bezel is available as spare part n...

Страница 61: ...e display back cover 3 remove the tape from the connector 4 and then disconnect the cable 5 The webcam is available as spare part number L63564 001 8 If it is necessary to remove the display panel a Use tweezers to grasp the tape that routes behind both the left and right sides of the display panel 1 Component replacement procedures 53 ...

Страница 62: ...y and carefully Rolling the tape around the tweezer or the shaft of a screwdriver as you pull it can help to avoid pulling too hard and breaking the tape Be sure to pull the tape straight out do not pull it out along the sides of the panel c Rotate the display panel over and place next to the display back cover 1 54 Chapter 5 Removal and replacement procedures for authorized service provider parts...

Страница 63: ...ers L63565 001 FHD antiglare SVA L63566 001 FHD antiglare UWVA L69126 001 FHD BrightView Touch on Panel TOP L63567 001 HD antiglare L63568 001 HD BrightView L63569 001 HD BrightView Touch on Panel TOP e When installing the display panel apply the adhesive in the location as shown in the following illustration 9 If it is necessary to remove the display hinges Component replacement procedures 55 ...

Страница 64: ... 3 The display hinges are available as spare part number L63612 001 10 If it is necessary to remove the display panel cable a Remove the tape from the connector on the webcam module 1 and then disconnect the cable from the webcam module 2 b Remove the cable from the channel at the top of the display back cover 3 56 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 65: ...in on models with a Pentium N5000 or Celeron N4000 processor L63615 001 Non touch displays for use in models with an Intel Core or Pentium Gold 4417U or 5405U processor L63616 001 Non touch displays for use in models with a Pentium N5000 or Celeron N4000 processor d When installing the display cable position the cable in the middle of the alignment notch as marked on the inside of the display back...

Страница 66: ...lable as spare part number L63607 001 for dual antennas and L63606 001 for single antenna The display back cover is available as spare part number L63603 001 for use in natural silver models L63604 001 for use in pale gold models and L63605 001 for use in snowflake white models Reverse this procedure to install the display assembly 58 Chapter 5 Removal and replacement procedures for authorized ser...

Страница 67: ...ollow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 27 2 Remove the bottom cover see Bottom cover on page 28 3 Remove the battery see Battery on page 30 4 Remove the display assembly see Display assembly on page 50 Remove the power connector cable 1 Disconnect the cable from the system board 1 2 Remove the cable from the routing channel in the left speaker ...

Страница 68: ... see Battery on page 30 4 Remove the heat sink from models that include a fan see Heat sink thermal module on page 43 5 Remove the display see Display assembly on page 50 Remove the speakers 1 Remove the two Phillips M2 0 3 0 screws 1 that secure the speakers to the computer 2 Remove the speaker cable from the clips in the routing channel in the computer 2 3 Remove the speakers from the computer 3...

Страница 69: ... backlight L63578 xx1 Natural silver backlit L63579 xx1 Table 5 18 Keyboard country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Israel BB1 South Korea AD1 Bulgaria 261 Italy 061 Spain 071 Czech Republic and Slovakia FL1 Latin America 161 Switzerland BG1 Denmark Finland and Norway DH1 ...

Страница 70: ...tility BIOS Updated versions of Setup Utility BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determ...

Страница 71: ...download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download yo...

Страница 72: ...tant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic ...

Страница 73: ... folder on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloadi...

Страница 74: ...rive can be useful in the following situations HP PC Hardware Diagnostics UEFI is not included in the preinstall image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment...

Страница 75: ... and then select Run Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE For some products it may be necessary to download the software by using the product name or number To download HP Remote PC Hardware Diagnostics UEFI by product name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers select your type of product enter th...

Страница 76: ...HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 68 Chapter 7 Using HP PC Hardware Diagnostic...

Страница 77: ...t with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system resto...

Страница 78: ...structions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive depending ...

Страница 79: ... dc 3 5 A 65 W or 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The devic...

Страница 80: ...specifications 128 GB Height 1 35 mm Weight 10 g Form factor M 2 2280 D2 B M Transfer rate up to 540 MB sec Interface type SATA 3 Ready time maximum to not busy 1 0 ms Access times logical 0 1 ms Total logical sectors 234 441 648 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifi...

Страница 81: ...000 IOPs Up to 1550 MB s Up to 100 000 IOPs Ready time Maximum to not busy 1 0 sec 1 0 sec Access times Logical 0 1 0 1 Total logical sectors 500 118 192 1 000 215 216 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible cap...

Страница 82: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Страница 83: ... The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler a...

Страница 84: ...rd C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Approval number and logo must be printed on a flag label 6 ...

Страница 85: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 77 ...

Страница 86: ...r audio cable spare part number 17 cautions electrostatic discharge 23 components bottom 13 display 8 keyboard area 9 left side 7 right side 5 computer major components 15 computer specifications 71 connectors power 7 control zone 9 D display assembly removal 50 display back cover spare part number 58 display cable removal 56 display components 8 display panel product description 1 removal 53 spar...

Страница 87: ... 7 USB Type C 6 power button identifying 11 power connector identifying 7 power connector cable removal 59 spare part number 16 59 power cord requirements for all countries 74 requirements for specific countries and regions 75 set requirements 74 spare part numbers 21 power lights identifying 5 power requirements product description 3 processor product description 1 product description audio 2 dis...

Страница 88: ...g guidelines 26 traveling with the computer 14 U USB board removal 38 spare part numbers 17 38 USB cable spare part number 20 USB SuperSpeed port identifying 7 USB Type C port identifying 6 V vent cover removal 42 spare part number 42 vent cover spare part number 17 vents identifying 11 13 video product description 2 W webcam spare part number 53 webcam module removal 52 webcam microphone module s...

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