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7 Maintaining your computer .......................................................................................................................... 39

Improving performance ....................................................................................................................................... 39

Using Disk Defragmenter .................................................................................................................. 39
Using Disk Cleanup ............................................................................................................................ 39
Using HP 3D DriveGuard (select products only) ................................................................................ 39

Identifying HP 3D DriveGuard status .............................................................................. 40

Updating programs and drivers .......................................................................................................................... 40
Cleaning your computer ...................................................................................................................................... 40

Cleaning procedures .......................................................................................................................... 40

Cleaning the display ........................................................................................................ 41
Cleaning the sides or cover ............................................................................................. 41
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 41

Traveling with or shipping your computer .......................................................................................................... 41

8 Securing your computer and information ....................................................................................................... 43

Using passwords .................................................................................................................................................. 43

Setting Windows passwords ............................................................................................................. 43
Setting Setup Utility (BIOS) passwords ............................................................................................. 44

Using the fingerprint reader (select products only) ............................................................................................ 44
Using Internet security software ......................................................................................................................... 45

Using antivirus software ................................................................................................................... 45
Using firewall software ..................................................................................................................... 45

9 Using Setup Utility (BIOS) ............................................................................................................................. 48

Starting Setup Utility (BIOS) ................................................................................................................................ 48
Updating Setup Utility (BIOS) .............................................................................................................................. 48

Determining the BIOS version ........................................................................................................... 48
Downloading a BIOS update .............................................................................................................. 49

Synchronizing a tablet and keyboard (select products only) .............................................................................. 50

10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 51

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 51

Содержание 15-ak000na

Страница 1: ...User Guide ...

Страница 2: ...ice This guide describes features that are common to most products Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to ...

Страница 3: ...ther hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for S...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...a Celeron N28xx N29xx N30xx N31xx series processor and a Windows operating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings v ...

Страница 6: ...vi Processor configuration setting select products only ...

Страница 7: ...oducts only 17 3 Connecting to a network 19 Connecting to a wireless network 19 Using the wireless controls 19 Airplane mode key 19 Operating system controls 19 Connecting to a WLAN 20 Using HP Mobile Broadband select products only 20 Using HP DataPass select products only 21 Using GPS select products only 21 Using Bluetooth wireless devices select products only 21 Connecting to a wired network LA...

Страница 8: ...integrated numeric keypad 29 6 Managing power 30 Initiating and exiting Sleep and Hibernation 30 Manually initiating and exiting Sleep 31 Manually initiating and exiting Hibernation select products only 31 Setting password protection on wakeup exiting Sleep or Hibernation 31 Using the power meter and power settings 32 Running on battery power 32 User replaceable battery 32 Finding battery informat...

Страница 9: ...rds 43 Setting Setup Utility BIOS passwords 44 Using the fingerprint reader select products only 44 Using Internet security software 45 Using antivirus software 45 Using firewall software 45 Installing software updates 45 Using HP Touchpoint Manager select products only 46 Securing your wireless network 46 Backing up your software applications and information 46 Using an optional security cable 46...

Страница 10: ...5 What you need to know before you get started 55 Using the HP Recovery partition select products only 56 Using HP Recovery media to recover 56 Changing the computer boot order 57 Removing the HP Recovery partition select products only 58 12 Specifications 59 Input power 59 Operating environment 59 13 Electrostatic Discharge 60 14 Accessibility 61 Supported assistive technologies 61 Contacting sup...

Страница 11: ...lect the Store app or Select the Store icon next to the taskbar search box 2 Select HP picks to view all the available apps NOTE HP picks is available in select countries only 3 Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen Best practices After you set up and register the computer we recommend the...

Страница 12: ... taskbar 2 Select My PC select the Specifications tab and then select User Guides or Go to http www hp com ergo Proper workstation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information Regulatory Safety and Environmental Notices To access this document 1 Type support in the taskbar search box and then s...

Страница 13: ...ns HP may provide a printed warranty in the box For countries or regions where the warranty is not provided in printed format you can request a copy from http www hp com go orderdocuments For products purchased in Asia Pacific you can write to HP at Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 Include your product name and your name phone number and postal address More HP...

Страница 14: ...splays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button and then select All apps or Right click the Start button and then select Programs and Features 4 Chapter 2 Getting to know your comput...

Страница 15: ...e This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark...

Страница 16: ...al for the internal fan to cycle on and off during routine operation 7 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 6 Chapter 2 Getting to know your computer ...

Страница 17: ...device such as a keyboard mouse external drive printer scanner or USB hub 5 Memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the...

Страница 18: ...ent Description NOTE For disc compatibility information type help in the taskbar search box select Help and Support and then type disc compatibility in the search box 8 Chapter 2 Getting to know your computer ...

Страница 19: ...arch box and then select Camera To use the 3D camera See Using an integrated 3D camera select products only on page 23 4 Webcam light On The webcam is in use 5 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas fre...

Страница 20: ...Component Description or Click the question mark icon in the taskbar 2 Select My PC select the Specifications tab and then select User Guides 10 Chapter 2 Getting to know your computer ...

Страница 21: ...the pointer or activate items on the screen NOTE For more information see Using the TouchPad and touch screen gestures on page 27 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 11 ...

Страница 22: ...r to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 12 Chapter 2 Getting to know your computer ...

Страница 23: ... briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then sele...

Страница 24: ...ck key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lock is on the keypad can be used like an external numeric keypad Using the action keys An action key performs an assigned function The icon on each action key illustrates the function for that key To use an action key press and hold the key Icon Description Opens ...

Страница 25: ...ns the backlight keyboard off or on NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD or the previous section of a DVD or a Blu ray Disc BD Starts pauses or resumes playback of an audio CD a ...

Страница 26: ...attery in the battery bay 3 Battery bay Holds the battery 4 Battery release latch Releases the battery Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the...

Страница 27: ... Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3 Serial number 4 Warranty period Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which...

Страница 28: ...ttery bay toward you 6 Remove the battery 7 Insert the SIM card into the SIM card slot and then press in on the SIM card until it is firmly seated NOTE The SIM card in your computer may look slightly different from the illustration in this section NOTE See the image on the battery bay to determine which way the SIM card should be inserted into your computer To remove a SIM card press in on the SIM...

Страница 29: ...ntries Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology the Internet...

Страница 30: ...ct Open Network and Sharing Center Select Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 3 Follow the on screen instructions to complete the connection After the connection is made select the network status icon at the far right of the taskbar to verify the name and status of the c...

Страница 31: ...p www hp com go hpdatapass Using GPS select products only Your computer may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped systems For more information see the HP GPS and Location software Help Using Bluetooth wireless devices select products only A Bluetooth device provides short range wireless communications...

Страница 32: ...oftware When your computer is part of a network you are not limited to using only the information that is stored in your computer Computers connected to the network can exchange software and data with each other For more information about sharing files folders or drives see the information provided in the Get started app Select the Start button and then select the Get started app NOTE When a disc ...

Страница 33: ...era type Intel RealSense Apps in the taskbar search box or click the icon on the desktop to go to the Intel RealSense Showcase to view and download 3D apps To practice using your 3D camera type Intel RealSense Training in the taskbar search box or click the icon on the desktop to launch an introductory tutorial Using audio On your computer or on select products using an external optical drive you ...

Страница 34: ...n select Sound Your computer may include an enhanced sound system by Bang Olufsen DTS Beats audio or another provider As a result your computer may include advanced audio features that can be controlled through an audio control panel specific to your audio system Use the audio control panel to view and control audio settings Type control panel in the taskbar search box select Control Panel select ...

Страница 35: ...ge extended across both the computer and the external device Second screen only View the screen image on the external device only Each time you press f4 the display state changes NOTE For best results especially if you choose the Extend option increase the screen resolution of the external device as follows Type control panel in the taskbar search box select Control Panel select Appearance and Per...

Страница 36: ...Miracast compatible or Intel WiDi refer to the documentation that came with your TV or secondary display device Discovering and connecting to Intel WiDi certified displays select Intel products only Use Intel WiDi to wirelessly project individual files such as photos music or videos or to duplicate your entire computer screen to a TV or a secondary display device Intel WiDi a premium Miracast solu...

Страница 37: ...tures and view demonstrations of how they work Type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Unless noted gestures can be used on the TouchPad or a touch screen select products only Tap Use the tap double tap gesture to select or open an item on the screen Point to an item on the screen and then tap...

Страница 38: ...r tap performs the same function as right clicking with the mouse Tap two fingers on the TouchPad zone to open the options menu for the selected object One finger slide touch screen only Use the one finger slide to pan or scroll through lists and pages or to move an object To scroll across the screen lightly slide one finger across the screen in the direction you want to move To move an object pre...

Страница 39: ...meric keypad and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad For more details about the integrated numeric keypad see Keys on page 14 Component Description num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function found on an external keypad this funct...

Страница 40: ... You can also initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 31 Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level In the Hibernation state your work is saved to a hibernation file and the computer powers down You can also initiate Hibernation manually For more information see Manually initiating and ...

Страница 41: ...nd then select Power Options or Right click the Power meter icon and then select Power Options 2 In the left pane select Choose what the power button does 3 Select Change Settings that are currently unavailable and then in the When I press the power button area select Hibernate or Under Shutdown settings select the Hibernate box to show the Hibernate option in the Power menu 4 Select Save changes ...

Страница 42: ... a low or critical battery level Running on battery power When a charged battery is in the computer and the computer is not plugged into external power the computer runs on battery power When the computer is off and unplugged from external power the battery in the computer slowly discharges The computer displays a message when the battery reaches a low or critical battery level Computer battery li...

Страница 43: ... battery NOTE The battery release latch automatically returns to its original position 3 Remove the battery 3 from the computer or 1 Turn the computer upside down on a flat surface with the battery facing toward you 2 Slide the battery lock latch 1 to unlock the battery and then slide the battery release latch 2 to release the battery NOTE The battery release latch automatically returns to its ori...

Страница 44: ...latch 1 to release the battery NOTE The battery release latch automatically returns to its original position 3 Pivot the battery upward 2 and then remove the battery 3 from the computer Finding battery information To access battery information 1 Type support in the taskbar search box and then select the HP Support Assistant app or 34 Chapter 6 Managing power ...

Страница 45: ... plugged into an external power source such as an external hard drive connected to a USB port Stop disable or remove any external media cards that you are not using Before you leave your work initiate Sleep or shut down the computer Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs The ...

Страница 46: ...t separately in a cool dry place to prolong the battery charge A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Disposing of a user replaceable battery WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not short external contacts do not dispose of in fire or water See the ...

Страница 47: ...ges appearance Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power The computer does not turn on The display does not turn on The power lights do not turn on To test the AC adapter 1 Shut down the computer 2 Connect the AC adapter to the computer and to the power cord and then plug the power cord into an AC outl...

Страница 48: ...ended period Although you can turn off the computer with the power button the recommended procedure is to use the Windows Shut down command NOTE If the computer is in the Sleep state or in Hibernation first exit Sleep or Hibernation by briefly pressing the power button 1 Save your work and close all open programs 2 Select the Start button select the Power icon and then select Shut down If the comp...

Страница 49: ...screen instructions For additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Type disk in the taskbar search box and then select Free up disk space by deleting unnecessary files or Uninstall...

Страница 50: ...you would like to update your programs and drivers follow these instructions 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean you...

Страница 51: ...on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of c...

Страница 52: ...ations If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you ...

Страница 53: ...it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Ch...

Страница 54: ...BIOS Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 2 Select Security and then follow the on screen instructions Your changes take effect when th...

Страница 55: ...is strongly recommended that you use the antivirus program of your choice in order to fully protect your computer For more information about computer viruses type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall...

Страница 56: ...WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or ...

Страница 57: ...ert the security cable lock into the security cable slot on the computer 3 and then lock the security cable lock with the key 4 Remove the key and keep it in a safe place Using an optional security cable 47 ...

Страница 58: ...ttached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 ...

Страница 59: ...k administrator before installing any software updates especially system BIOS updates 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Click Updates and then click Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update an...

Страница 60: ... a detachable keyboard when you attach the tablet to the keyboard and restart the computer Setup Utility BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so synchronization begins If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Control...

Страница 61: ...n or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 51 b Hard drive c BIOS 3 When the diagnostic tool opens select the...

Страница 62: ...vers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 52 Chapter 10 Using HP PC Hardware Diagnostics UEFI ...

Страница 63: ... the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 53 For information on the recovery options that are available using the recovery media see Using Windows tools on page 54 Us...

Страница 64: ...rately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find co...

Страница 65: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 58 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Страница 66: ...rking To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots...

Страница 67: ...to the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and...

Страница 68: ...very partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 53 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Recov...

Страница 69: ... and current varies by platform The voltage and current for your computer is located on the regulatory label Input power Rating Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 6 15 A 120 W 19 5 V dc 7 69 A 150 W DC plug of external HP power supply NOTE This product is designed for IT power systems in Norway with phase to phase voltage not e...

Страница 70: ...drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling componen...

Страница 71: ...articular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Monday through Friday 6 a m to 9 p m North Amer...

Страница 72: ...7 right side 5 top 11 computer traveling 36 connecting to a WLAN 20 connector power 7 corporate WLAN connection 20 critical battery level 35 D Disk Cleanup software 39 Disk Defragmenter software 39 E electrostatic discharge 60 esc key identifying 14 external AC power using 36 F fingerprint reader using 44 fingerprints registering 44 firewall software 45 fn key identifying 14 G GPS 21 H hard drive ...

Страница 73: ...ast 26 USB 2 0 7 USB 3 0 5 7 power AC 36 battery 32 power button identifying 13 power connector identifying 7 power lights identifying 5 12 power meter using 32 power settings using 32 product name and number computer 17 public WLAN connection 20 R recover options 55 recovery discs 54 56 HP Recovery Manager 55 media 56 starting 56 supported discs 54 system 55 USB flash drive 56 using HP Recovery m...

Страница 74: ...fying 7 USB 3 0 port identifying 5 7 using external AC power 36 using passwords 43 using power meter settings 32 using power settings 32 using sound settings 24 using the integrated numeric keypad 29 using the keyboard and optional mouse 29 using the TouchPad 27 V vent identifying 5 vents identifying 16 video 24 W webcam identifying 9 using 23 webcam light identifying 9 Windows system restore poin...

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