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Your Horizon Fitness elliptical is designed to be reliable and maintenance free. However, if you do experience
problems with your elliptical, please reference the troubleshooting guide listed below.
PROBLEM:
The console does not light up.
SOLUTION:
Verify the following:
• The outlet the machine is plugged into is functional. Double check that the breaker has not tripped.
• The correct adapter is being used. Only use the adapter provided or authorized by Horizon Fitness.
• The adapter is not pinched or damaged and is properly plugged into the outlet AND the machine.
• The power switch is turned to the ON position (may not apply to all models).
• Turn off the machine and unplug power cord. Remove the console and check that all connections to the console
are secure and not damaged or pinched.
PROBLEM:
The console lights up but the Time/RPM’s do not count.
SOLUTION:
Verify the following:
• Turn off machine and unplug power cord. Remove the console and check that all connections to the console are
secure and not damaged or pinched.
• If doing the above does not fix the problem, the speed sensor and/or magnet may have become dislodged or
damaged.
PROBLEM:
The resistance levels seem to be incorrect, seeming too hard or too easy.
SOLUTION:
Verify the following:
• The correct adapter is being used. Only use the adapter provided or authorized by Horizon Fitness.
• Reset the console and allow the resistance to reset to the default position. Restart and retry the resistance levels.
PROBLEM:
The roller wheels appear to be leaving particles on the guide rails.
SOLUTION:
This is considered normal wear of the elliptical wheels.
To remove, simply wipe off the roller wheels and guide rails with a damp cloth.
PROBLEM:
The elliptical makes a squeaking or chirping noise.
SOLUTION:
Verify the following:
• The elliptical is on a level surface.
• Loosen all bolts attached during the assembly process, grease the threads, and tighten again.
TROUBLESHOOTING
PROBLEM:
There is no heart rate reading.
SOLUTION:
Remove the console and verify that the heart rate cables are attached properly, making
sure that the cables are securely inserted into the console.
Check your exercise environment for sources of interference such as high power lines, large motors, etc.
YOU MAY EXPERIENCE AN ERRATIC READOUT UNDER THE FOLLOWING CONDITIONS:
• Gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the
heart rate handlebars.
• Constant movement and vibration due to constantly holding the heart rate grips while exercising.
• When you are breathing heavily during a workout.
• When your hands are constricted by wearing a ring.
• When your hands are dry or cold. Try moistening your palms or rubbing them together to warm.
• Anyone with heavy arrhythmia.
• Anyone with arteriosclerosis or peripheral circulation disorder.
• Anyone whose skin on the measuring palms is especially thick.
NOTE:
Outside interference sources such as computers, motors and fluorescent lights may cause the heart rate
reading to be erratic.
If the above troubleshooting section does not remedy the problem, discontinue use and turn the power off.
HEART RATE TROUBLESHOOTING
HZ EX Series Ellipticals Rev 0.5.indd 34-35
8/10/05 8:17:40 AM
PLEASE CONTACT YOUR LOCAL DEALER FOR MORE DETAILS
INTRODUCTION
IMPORT
ANT
PRECAUTIONS
BEFORE
YOU BEGIN
ELLIPTICAL
OPERA
TION
CONDITIONING
GUIDELINES
ASSEMBL
Y
TROUBLESHOOTING
&
MAINTENANCE
BEFORE
YOU BEGIN
ASSEMBL
Y
INTRODUCTION
IMPORT
ANT
PRECAUTIONS
ELLIPTICAL OPERA
TION
CONDITIONING GUIDELINES
TROUBLESHOOTING &
MAINTENANCE
