TROUBLESHOOTING
15
This section includes a list of error messages and frequently asked
questions for problems you may encounter with your blood pressure
monitor. If this product is not operating as you think it should, please
check here before arranging for service.
PROBLEM
SYMPTOM
REASON
REMEDY
No Power
Display is dim or
will not light up
The batteries may be dead.
Replace with new batteries.
The batteries may not be
inserted correctly.
Check that the batteries
are inserted correctly.
Low
Batteries
Shows
on the display
The batteries are low.
Replace with new batteries.
Error
Messages
“E 1” Shows on
the display
The monitor detected
that the cuff is not
secure.
Refasten the cuff and take
a new reading.
“E 2” Shows on
the display
The monitor detected
that the cuff is too tight
Refasten the cuff and take
a new reading.
“E 3” Shows on
the display
The monitor detected
that the pressure of the
cuff is in excess.
Relax for a moment and
then take a new reading.
“E 10” or
“E 11” Shows on
the display
The monitor detected
motion while measuring.
Movement can affect the
measurement. Relax for a
moment and then take a
new reading. Try to remain
still for the second reading.
“E 20” Shows on
the display
The measurement
process does not detect
the pulse signal.
Loosen any clothing around
your arm and try to take
another reading.
“E 21” Shows on
the display
The treatment of the
measurement failed.
Relax for a moment and try
to take another reading.
“EEXX” Shows
on the display
A calibration error
occurred.
Take a new reading. If the
problem persists, contact
customer service for further
assistance. Refer to page
17 for warranty and contact
information.
