19.
Troubleshooting
Fault
Cause
Solution
Cleaner will not switch on / Power
indicator is flashing.
Flat battery.
Charger the cleaner.
The cleaner can’t be charged.
The cleaner is not placed properly
onto the charging base.
The charging base is
disconnected from the mains
power supply.
The battery is not assembled
properly.
Place the cleaner onto the charging
base.
Unplug and power plug and plug the
power plug into a different power
socket.
Remove the battery and reinsert into
the cleaner.
Reduced suction.
Dust canister is full of dust.
Handvac canister filter is filled with
dust.
The powerhead air path is blocked.
Empty the dust canister..
Clean or replace the filter.
Clear the air path in the powerhead.
Roller brush does not spin.
The roller brush is blocked.
Remove the roller brush from the
powerhead and remove any hair or
debris from the roller brush.
Insufficient running time after
charging.
Overheat protection on the motor
is activated due to a blockage.
Insufficient charging time.
Normal discharge reduction in
battery.
Clear the blockage.
Fully charge the battery until the green
light turns on before use. If problems
exist, purchase a new battery.
Purchase a new battery.
Problems and solutions
If you come across a problem, please use the checklist of troubleshooting tips before contacting
Hoover Customer Care.