12
Lubrication
The cleaner is equipped with bearings
that contain sufficient lubrication for the
life of the cleaner. The addition of lubri-
cant could cause damage.
Therefore,
do not add lubricant to any bearings.
• Pre-filter clogged
•
Clean pre-filter as described in
“Filter assembly” section.
• Dirt cup not properly installed
•
Position dirt cup properly (Fig. 3-5).
• Dirt cup lid not positioned properly
or missing
•
Ensure that dirt cup lid is properly
positioned.
• Filter assembly not assembled
properly
•
Ensure that filter assembly is
positioned properly (Figs. 3-9 to 3-11).
Problem: Cleaner hard to push
Possible cause
Possible solution
• Incorrect carpet height setting
•
Turn nozzle control knob to a higher
setting
• Broken or worn belt
•
Replace belt
Problem: Cleaning tools won’t pick up
Possible cause
Possible solution
• Blockage in hose
•
Clear blockage.
Problem: Visible dirt leaking through
final filter
Possible cause
Possible solution
• Filter assembly not installed
properly
•
Remove filter assembly from dirt cup
and ensure that HEPA cartridge filter is
properly attached to pre-filter screen
and that entire filter assembly is
properly repositioned inside dirt cup.
(Figs. 3-6 through 3-11).
Problem: Dirt inside dirt cup stops
spinning
Note:
Heavy debris may settle to the
bottom of the dirt cup and prevent the
dirt from spinning without affecting
cleaning performance. The cleaner can
continue to be used even if the dirt is not
spinning inside the dirt cup.
However, if the dirt does stop spinning
AND there is a noticeable decrease of
performance, check the items under
“Cleaner won’t pick up”.
Problem: Powered hand tool brush
roll won’t turn
Possible cause
Possible solution
• Too much pressure being applied to
tool
•
Continue using tool applying
light
pressure.
• Blockage in turbine channel
•
Remove blockage.
• Broken or worn belt
•
Replace belt
• Low cleaner suction
•
Check items under “Cleaner won’t pick
up”.
4. If you have a
problem
If a minor problem occurs, it usually can
be solved quite easily when the cause is
found by using the check list below.
Problem: Cleaner won’t turn on
Possible cause
Possible solution
• Not firmly plugged in
•
Plug unit in firmly
• No voltage in wall plug
•
Check fuse or breaker
• Blown fuse or tripped breaker
•
Replace fuse or reset breaker
• Thermal protector activated
•
Allow cleaner to cool (this will reset the
thermal protector) (see pg. 12).
• Brush roll shut-off tripped
•
Turn cleaner OFF, clear brush roll.
Turn cleaner back ON.
Problem: Agitator brushes aren’t
turning
Possible cause
Possible solution
• Custom Control™ switch set on
BARE FLOOR position.
•
Set switch to carpet position
• Agitator is obstructed.
•
Clear obstruction
Problem: Cleaner won’t pick up
Possible cause
Possible solution
• Thermal protector activated
•
Allow cleaner to cool (this will reset the
thermal protector) (see pg. 12).
• Agitator brush roll worn
•
Replace brush roll
• Dirt cup full
•
Empty dirt cup
• Incorrect carpet height setting
•
Turn nozzle control knob to lower
setting
• Blockage in air flow passage
•
Clear blockage
• HEPA cartridge filter clogged
•
Clean HEPA cartridge filter by either
tapping the side of the dirt cup or
removing the cartridge filter as de-
scribed in the “Filter assembly”
section.
• Broken or worn belt
•
Replace belt
Thermal protector
An internal thermal protector has been
designed into your cleaner to protect it
from overheating.
When the thermal protector activates,
the suction motor will stop running,
however the agitator will continue to
run.
If this happens, proceed as follows:
1. Turn the cleaner OFF and discon-
nect it from the electrical outlet.
2. Check dirt cup pre-filter, HEPA
cartridge filter and final filter for dirt
accumulation.
3. Refer to “Clearing blockages”
section.
4.
When the motor cools,
the thermal
protector automatically resets and
cleaning may continue.
If the thermal protector continues to
activate after following the above steps,
your cleaner may need servicing (see
“Service” section).
