18.
Troubleshooting
Problems and Solutions
If you come across a problem, please use the checklist of troubleshooting tips before ringing Hoover
Customer Care. AUS: 1300 360 845, NZ: 0800 387 442
Fault
Solutions
The cleaner will not
turn on.
Check that the power cable is inserted securely; remove from the power supply
and then reinsert into the power supply.
Check that the on/off switch is in the “ON” position.
The vacuum
performance is
deteriorating.
Switch off the machine.
Check the appliance to ensure there are no blockages.
Clear any blockages that may be found.
Check that the air-inlet filter is not dusty; clean rubbish or replace
air-inlet and air-outlet HEPA filters.
Clean the remaining dust inside the dust bin and blue cyclone filter.
The cleaner makes an
abnormal sound when
switched on.
Turn off the cleaner immediately.
Check the appliance to ensure there are no blockages.
Clear any blockages that may be found.
Check the dust bin or powerhead is installed securely.
Powerhead not
working.
Check that the on/off button is in the “ON” position.
Check the installation of the powerhead is correct.
Turn off the cleaner, let it cool down for 20 mins.
Clean any big objects trapped around the roller bar.
Check there is no object pressing the top of the powerhead.
Adjust the height of the powerhead to suit the area to be cleaned.
Hand turbo brush is
not working.
The hand turbo brush will start working only when the brush of the tool
touches the surface to be cleaned.
Ensure there are no blockages in the brush roller of the hand turbo brush.
Mattress cleaning tool
is not working.
The mattress cleaning tool will start working only when the brush of the
tool touches the surface to be cleaned.
Ensure there are no blockages in the brush roller of the mattress cleaning tool.
Switch off the machine and ensure there are no blockage in the brush roller.
