22
23
EN
Troubleshooting
Problem
Possible cause / solution
In “random mode“ the
appliance does not move
in straight paths, although
the area is free.
One of the wheels may be being hindered from turning by dirt.
Remove dirt from the wheel. If required, carefully use scissors or
tweezers.
The round broom has
stopped turning.
This round broom might be prevented from freely turning by dirt.
Remove the round broom (Page 19, ‘Unpacking and preparing’)
and free it and its receptacle of dirt. If required, carefully use
scissors or tweezers.
The appliance is stuck
against an obstacle.
Give the appliance a shove with your hand.
The appliance stops
by itself.
The capacity of the battery pack is too weak. Switch off the
appliance via the ON / OFF switch (position „
0
“) and charge the
battery pack as described, Page 19, ‘Charging the battery pack’.
The appliance will not
charge.
The AC adapter is not plugged in properly. Check whether
the plug or the AC adapter are fitted correctly in their sockets
(Page 19, ‘Charging the battery pack’).
The operating time is
becoming increasingly
shorter.
The wheels may be being prevented from turning by dirt.
This increases the power required. Remove dirt from the wheels.
If required, carefully use scissors or tweezers.
NOTE:
If you cannot solve the problem using this
table, contact our service representative
(Page 2, ‘International Services’) and
describe the problem. Our service personnel
are specially trained for such cases and can
help you get to the bottom of the matter in
a targeted manner, and solve the problem
together with you. In this way, any inconve-
nience of having to send your vacuum robot
to us can be avoided, and you can use it
again quickly.
You will find our
service hotline
and other
contact details on
page 2,
„INTERNATIONAL SERVICES“!
