Product Release Version 3.x.x.
Home Controller Gateway User Guide
23
69-1321-2
TROUBLESHOOTING
.
The thermostat heat and cool settings
I set are Immediately changed by
the system:
The cool-mode temperature setting must be 3• higher than the heat-mode
temperature setting. If the heat and cool mode temperature settings are within 3• of
one another, the temperature settings will automatically be adjusted to maintain the 3•
difference. (See the thermostat user guide for more information.)
Lights and appliances are
unexpectedly activated:
The Date & Time Settings on the System Configuration page may be incorrect. Verify
the date and time are correct.
You may be experiencing interference from X10 devices outside your home. Try
changing the house codes for the affected lights and appliances.
The Web interface shows lights and
appliances as on (or off) when they
are actually off (on):
The Home & Away System Controller communicates differently with different types of
X10 devices. Changes made directly to some lights or appliances are not
communicated to the Web interface. For example, if you manually turn off a light that
was turned on by a Schedule, the Web interface continues to show the light as on.
Only two-way X10 light switches communicate state changes to the Controller. To be
sure a light or appliance is in the desired state, reset the state using the Web interface.
When I arm (or disarm) security
remotely the system shows security is
disarmed (armed) after the exit delay:
This may be an indication that someone is in the home and using the security control
panel. Phone home to verify occupancy before resetting the security system.
When I try to arm security remotely I
receive a message, “system is not
ready. The system cannot arm.”:
This may indicate that there are not-ready zones in the house. All not-ready zones
must be secured before arming from a remote interface (Web or telephone) can be
completed.
The system configuration page shows
the incorrect date or time:
This may indicate a recent loss of power or connection to the Internet. Verify the
system is On and connected to the Internet. Manually reset the date and time.
Web page images and text are
not displayed correctly:
The MyHome Portal Web interface was designed to work with Netscape
Communicator 4.0 (or higher) or Microsoft Internet Explorer 4.0 (or higher). You may
experience unusual screen presentation and browser behavior if you use a 3.x or
earlier browser (this includes WebTV browsers).
I have lost my MyHome Portal Web
Interface URL address:
Check the Important Configuration Information section below for your URL address. If
it has not been recorded below, contact your installer for assistance.
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