POTENTIAL OPERATING ISSUES
Touchpoint Pro
Pt. No. 2400M2566_1_EN
68
Operating Manual
Error
Code
Message
Possible Cause
Remedial Action
Sys
Fail
Relay
Sys
Fault
Relay
56
Entered span gas concentration
is out of range - please edit and
try again
The span gas
selected is not within
the configured limits
1. Check the configured limits for span gas
concentration.
2. Obtain an alternative span gas that is within
the limits.
3. Retry the operation.
57
Operation failed; invalid object
type
There has been a
communication error
between the CCB and
COB
1. Please retry the operation.
2. If still unsuccessful, on the front panel, press
the Accept and Reset buttons together for 10 s,
which will restart the COB.
3. If the error has not cleared, if possible cycle
the power to the system.
4. If the problem persists, please contact your
local service representative.
X
58
Operation failed; CRC
calculation timeout
There has been a file
transfer error
between the CCB and
COB
1. Please retry the operation.
2. If still unsuccessful, on the front panel, press
the Accept and Reset buttons together for 10 s,
which will restart the COB.
3. If the error has not cleared, if possible cycle
the power to the system.
4. If the problem persists, please contact your
local service representative.
X
59
Operation failed; a session has
already been opened by another
user
Another user may be
logged in via one of
the alternative
interfaces (local
Touchscreen or PC
Configuration
Software)
1. Check if another user is logged in.
2. If your requirement takes priority, you have
the option to terminate the existing (other
user’s) session.
60
The session has expired - new
user login required
A user login will time
out after 20 minutes
of inactivity
The system will automatically request a new
login
61
Not used
—
—
62
Not used
—
—
63
Operation failed; CRC error
occurred for safe data.
Refer to Error 2
Refer to Error 2
X
X
64
Operation failed; CRC error
occurred
for non-safe data.
———//———
————————//————————
X
65
Operation failed; session does
not exist; user login required
User login is required
before carrying out
the intended
operation
The system automatically requests a new login.
The user may have been remotely logged out
by another user.
66
Operation failed; CCB did not
respond within the expected
time interval.
Refer to Error 2
Refer to Error 2
67
Configuration read / write
request failed; FLASH memory
operation timeout
During configuration,
the CCB was unable
to read or write a
value from / to non-
volatile memory
1. Retry the operation.
2. If the error has not cleared, if possible cycle
the power to the system.
3. If the problem persists, please contact your
local service representative.
X
X
