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38

RP2/RP4 User Guide

If print quality declines (symptoms include non-compliant barcodes, print drop-
outs and streaks), the typical cause is debris buildup on the printhead. When the 
buildup is not removed it may lead to reduced service life or printhead failure. 
Streaks in printed labels usually indicate a dirty or faulty printhead.

Clean the Printhead

Standard RP4 Models

Clean the printhead using a cleaning card:

1. Open the printer and remove all media.

2. Open the fan fold door in the bottom of the printer.

3. Insert the cleaning card through the door and close the printer cover.

4. Press the Media Feed button several times to feed the cleaning card through 

the printer. Repeat if necessary.

5. Reload media and close the printer.

6. Press the Media Feed button to feed the media through.

Linerless Models

Cleaning pens are used on linerless-model printers or any printer with adhesive 
buildup. They are used to clean components that are exposed directly to adhesive. 

Lid roller

Cotton swab
with isopropyl alcohol

Cleaning pens

After 3-5 rolls of media

Media sensor

Compressed air

Compressed air

Monthly

Interior

Compressed air

Compressed air

As needed

Printhead

Media Sensors

Содержание RP2B

Страница 1: ...User Guide RP2 RP4 Mobile Printers For China models RP2B C RP2D C RP4B RP4D C For Thailand models RP2B RP2D T RP4B RP4D T For India models RP2B RP2D RP4B I RP4D I ...

Страница 2: ...ndows 7 Windows 8 Windows Mobile and Windows CE are trademarks or registered trademarks of Microsoft Corporation Wavelink Avalanche is a registered trademark of Wavelink Corporation The Bluetooth word mark and logos are owned by Bluetooth SIG Inc Android is a trademark of Google Inc Other product names or marks mentioned in this document may be trademarks or registered trademarks of other companie...

Страница 3: ... 2 Charge the Battery 2 Download Required Software 3 Software Downloads 3 Printer Drivers 4 Install Honeywell Windows Driver 4 Install NETira CT Printer Configuration Utility 4 Install Printer 5 Configure Printer 5 Safety Precautions for Lithium Batteries 6 Important Safety Instructions 6 Chapter 2 Load the Media 9 Load Labels or Paper 9 External Media RP4 only 11 Configure the Media 12 Media Type...

Страница 4: ...HCP 21 Static IP Address 21 Infrastructure Ad hoc 22 Wireless LAN Security 22 WEP 64 and 128 Bit 22 WPA2 PSK with CCMP 22 WPA2 PSK with TKIP 23 WPA2 Enterprise 23 WPA PSK with TKIP 24 Chapter 4 Printer Display and Buttons 25 Front Panel 25 On Off Button 25 Media Button 25 LED Display 26 Audible Indicators 26 Set Sleep and Power Down Timer 27 Real Time Clock RTC 27 Set the Date and Time 27 Chapter ...

Страница 5: ...ce 35 Battery Charge Information 35 Health Status 35 Gas Gauge 36 Change the Battery 36 Cleaning Intervals 37 Maintenance Schedule 37 Clean the Printhead 38 Standard RP4 Models 38 Linerless Models 38 About Software Updates 39 Upgrade the Printer Firmware 39 Firmware Update 39 Chapter 8 Troubleshooting 43 Chapter 9 Product Specifications 45 RP2 Printer Specifications 45 RP4 Printer Specifications 4...

Страница 6: ...and Compatibility 50 Network Compatibility 50 O S Support 50 Label Design Software Compatibility 50 ERP Systems 51 Software Development Kit 51 Chapter 10 Accessories 53 Belt Clip 53 Shoulder Strap Hand Strap 53 Belt Loop 54 Soft Case 54 USB On the Go 55 Chapter A Printer Language Emulation 57 Chapter B Print Demo 59 NETira CT Printer Demo 59 ...

Страница 7: ...ation go to sps honeywell com and select Support Product Service and Repair Honeywell International Inc provides service for all of its products through service centers throughout the world Go to sps honeywell com and select Support to find a service center near you or to get a Return Material Authorization number RMA before returning a product Limited Warranty For warranty information go to sps h...

Страница 8: ...viii RP2 RP4 User Guide ...

Страница 9: ...ake the following steps Check for damage during shipment Report damage immediately to the carrier who delivered the carton Make sure the items in the carton match your order Save the shipping container for later storage or shipping In order to print from your printer the following items are required If you do not have these items contact your customer support or sales representative for advice on ...

Страница 10: ...ormation on page 35 for further information about the bat tery Charge the Battery 1 Install the battery in the printer Align the release tab with the same side as the charge contacts and lock the battery into position The latch clicks into place when properly seated 2 Connect the power supply to printer s power jack Warning The maximum operating temperature of the printer is 131ºF 55 C however the...

Страница 11: ...e Downloads Product support is available online through Technical Support Software updates can be accessed through the Software Downloads portal You will need to create a login account for portal access Additional information such as purchased date service agreement number maintenance plan number or software license number may be required for downloads 1 Go to honeywell com PSSsoftware downloads 2...

Страница 12: ...oftware on your PC 1 Access the Honeywell Technical Support Downloads portal at honeywell com PSSsoftware downloads 2 Click on the to expand the list Then go to Software Printers Printer Drivers Honeywell Windows Driver 3 Open the Honeywell Software Download Manager and follow the instructions to download the file 4 Extract the driver files to a location on your PC 5 Double click the exe file to i...

Страница 13: ...r 3 Your host computer should recognize the printer and begin adding the device driver If the setup operation does not start locate the Devices and Printers section in the Control Panel and select Add a Printer 4 Select the appropriate RP printer model and follow the prompts to finish installation Configure Printer 1 Turn the printer on and connect it to the computer using the USB cable 2 Open the...

Страница 14: ...ike or step on batteries or subject batteries to strong impacts or shocks Do not disassemble or modify batteries Important Safety Instructions This printer has been designed to provide many years of safe reliable performance As with all types of electrical equipment however there are a few basic precautions you should take to avoid hurting yourself or damaging the equipment Read the installation a...

Страница 15: ... the printer if unsure check with your dealer or local utility company Do not place the power cord where it can be stepped on and if the power cord becomes damaged immediately replace it If service is required use only qualified trained technicians to repair your printer See Customer Support ...

Страница 16: ...8 RP2 RP4 User Guide ...

Страница 17: ...CHAPTER 2 RP2 RP4 User Guide 9 LOAD THE MEDIA Load Labels or Paper Load labels or paper into the printer as follows 1 Press down on the latch lock and lift up the printer s cover ...

Страница 18: ...the paper as shown and insert into the printer 4 Allow the supply hubs to retract onto the paper roll and press the cover down until it latches 5 Press the media button 2 or 3 times to normalize tracking Each button press advances the paper to the start of the next label ...

Страница 19: ...own on the latch lock and lift up the printer s cover 2 Open the external media door located under the supply hubs 3 Slide and hold open the supply hubs and install the media spacer 4 Insert the media through the external media door and through the printer ...

Страница 20: ...els However if reflective black mark or continuous media is used you must change the printer s settings 1 Turn the printer on If you are using a USB interface connect the USB cable to the computer 2 Open the NETira CT Printer Configuration Utility Tool and click on Tools Query Printer Configuration or press CTRL q to query the printer 3 Under Printer Information select Media Label 4 Click in the e...

Страница 21: ...er Reflective Black Mark Continuous Sensor Type Gap Not Supported Gap Black Mark Top or Bottom Continuous Label Length set value Setting Description Continuous Label Length 1 100 inch Distance the printer will advance after pressing the Media Feed button Distance is measured in 1 100 inch so 1000 10 inches Label Width 1 100 inch 200 2 inch media 300 3 inch media 400 4 inch media Maximum Label Leng...

Страница 22: ...14 RP2 RP4 User Guide ...

Страница 23: ...e printer before connecting a power or an interface cable Note If you haven t downloaded the drivers and software you must do so now See Download Required Software USB Connection Note You will need a standard Mini B to USB A cable if you are connecting your printer via USB The USB Interface is supported in Windows 7 0 and greater An Internet connection may be required You may also need administrat...

Страница 24: ...l Once completed you should see the available printer on your host PC You can adjust the printer s USB settings using the instructions that follow USB Settings The type or class of USB connection for the host must be determined The follow ing USB connections are supported CDC Communication Device Class Printer Class Typical Windows Printer Composite CDC Printer Class Whenever possible you should u...

Страница 25: ...opdown menu This option will look for the USB Virtual COM Port 4 After the utility updates the connections select the USB_Virtual_COM port from the dropdown menu 5 Select Tools Query Printer Configuration or press CTRL q to display the printer s configuration 6 Under Printer Information select Miscellaneous ...

Страница 26: ...k on Tools Query Printer Configuration or press CTRL q to query the printer 2 Go to Tools Set Input Mode 3 Select the desired printer language from the dropdown Click Set and Done 4 Click the Send button to send this change to the printer Allow 30 seconds for the printer to reset Note The NETira CT Configuration Utility can only communicate with the printer using the DPL printer language input mod...

Страница 27: ...n print a configuration label see Print Configuration Label 1 Open the NETira CT Printer Configuration Utility Tool and click on Tools Query Printer Configuration or press CTRL q to query the printer 2 Under Printer Information select Bluetooth 3 Change or confirm the following Bluetooth parameter settings Bondable Yes Connectable Yes Discoverable Yes PassKey Default 0000 must match entry used on ...

Страница 28: ...tion to send prints to the RP2 or RP4 printer Wireless LAN Connection The printer makes IP requests at power up so before making a network connection to the printer consider how your IP address needs to be assigned The IP address of the printer can be configured in one of two ways use a static IP address or use IP discovery DHCP BootP or RARP 1 Turn the printer on and connect it to the computer us...

Страница 29: ...hat the Include column checkbox is selected for the new value and click the Send button to send these changes to the printer 6 Allow 30 seconds for the printer to reset Values obtained from the DHCP server are shown under Active IP address Active Subnet Mask and Active Gateway Static IP Address 1 Open the NETira CT Printer Configuration Utility Tool and click on Tools Query Printer Configuration o...

Страница 30: ...T Printer Configuration Utility Tool and click on Tools Query Printer Configuration or press CTRL q to query the printer 2 Under Printer Information click on WIFI 3 Click on Static WEP 4 Change or confirm the following parameter settings WEP Selected Key Select the key number to use WEP AP authentication If users share 40 bit use 64 bit encryption If users share 128 bit use 128 bit encryption WEP ...

Страница 31: ...parameter settings Group Cipher TKIP Network Authentication Type WPA2 PSK 5 In the WPA_PSK_TKIP WPA2_PSK settings area enter a new Pass Phrase 6 After updating the new values ensure that the Include column checkbox is selected for the values and click the Send button to send this change to the printer 7 Allow 30 seconds for the printer to reset WPA2 Enterprise 1 Open the NETira CT Printer Configur...

Страница 32: ...ools Query Printer Configuration or press CTRL q to query the printer 2 Under Printer Information click on WIFI 3 Click on WPA WPA2 4 Change or confirm the following parameter settings Group Cipher TKIP Network Authentication Type WPA PSK_TKIP 5 In the WPA_PSK_TKIP WPA2_PSK settings area enter a new Pass Phrase 6 After updating the new values ensure that the Include column checkbox is selected for...

Страница 33: ...er When there is no paper in the printer the button blinks red On Off Button Media Button Battery Charge Level Bluetooth Indicator WiFi Signal Button Press Result Any length press when printer is off Turn printer on Short press less than 5 seconds Enter or exit sleep mode Medium press 5 10 seconds Print configuration label see Print Configuration Label Long press more than 10 seconds Turn printer ...

Страница 34: ... asleep Blinking red Charger input voltage is too low or too high Battery charge level When not charging Off Battery is midway to fully charged Solid orange Battery charge is 10 30 Blinking red Battery charge is 10 or less When charging Solid green Battery charge is 90 or more Solid red Battery charge is less than 90 Bluetooth indicator Off Bluetooth radio is off disabled not associated with a mob...

Страница 35: ... RTC is powered from a rechargeable coin cell Once the RTC is set and as long as the main battery is in place and has a reasonable charge the RTC will continue to keep time If the main battery is pulled the time setting is retained for 6 months After 6 months the time will be lost and will need to be reset once power is restored Set the Date and Time To view the current date and time 1 Open the NE...

Страница 36: ...28 RP2 RP4 User Guide ...

Страница 37: ...dia Calibration should be performed first If it fails to detect the start of each label properly proceed to Manual Media Calibration Install media in the printer before calibrating it Note Once you have calibrated the printer you can save this configuration and share it with other users or printers See Configuration Files beginning on page 33 Quick Media Calibration 1 Turn the printer on If using ...

Страница 38: ...s a complete recalibration of the sensors and will optimize the printer to your media In some instances you may need to perform a Quick Media Calibration after the manual media calibration to further optimize the printer s sensor Sensor calibration is needed to set either the black mark or the gap value of the media sensor on the printer Gap Type Labels 1 Open the NETira CT Printer Configuration U...

Страница 39: ...the labels off the backing and place the backing over the printer s sen sor b Close the door and click OK 7 Remove Stock a Remove all media from the printer and close the door b Click OK If the calibration is not successful repeat the procedure Black Mark Labels Note A special media with black marks is necessary to perform this calibration 1 Open the NETira CT Printer Configuration Utility Tool 2 ...

Страница 40: ...RP2 RP4 User Guide 3 Click the Manual Media button 4 When prompted for the media type select Black Mark and click OK 5 Load the media and click OK If the calibration is not successful repeat the procedure ...

Страница 41: ... Turn the printer on If you are using a USB interface connect the USB cable to the computer 2 Open the NETira CT Printer Configuration Utility Tool and click on Tools Query Printer Configuration or press CTRL q to query the printer 3 The current settings either as is or with changes you add can now be saved to a file Click on File Save As 4 Select a location and name for this configuration file Th...

Страница 42: ...e cfg file you want to load Note Check the Include Sensor Calibration Data on Open checkbox to import sensor data with the configuration Sensor data is printer specific and should only be imported to the same printer from which it came ...

Страница 43: ...the printer can print the queued jobs If the battery is not replaced before the supercap is drained all queued jobs will be lost The battery has a test button on it so you can determine how much charge is left Health Status Press the test button once quickly The Test indicator circled in green lights up to show the health status of the battery TEST LED Color Cycle Count Green 1 400 Amber 400 500 R...

Страница 44: ...lights appear in green to show the amount of charge left in the battery Change the Battery 1 Remove the old battery from the printer and reinstall the new battery in the printer Note The printer can run for 20 120 seconds without a battery and not lose connectivity or need a restart 0 9 10 39 40 79 80 100 ...

Страница 45: ...utlines the recommended maintenance schedule for the vari ous printer parts Maintenance Schedule Warning Operating the printer while it is connected to the AC power supply can shorten the life of the battery and is not recommended Area Method Standard Models Method Linerless Models Interval Printhead Cleaning card or cotton swab with isopropyl alcohol Cleaning pens After 3 5 rolls of media Platen ...

Страница 46: ... bottom of the printer 3 Insert the cleaning card through the door and close the printer cover 4 Press the Media Feed button several times to feed the cleaning card through the printer Repeat if necessary 5 Reload media and close the printer 6 Press the Media Feed button to feed the media through Linerless Models Cleaning pens are used on linerless model printers or any printer with adhesive build...

Страница 47: ... honeywell com us en services productivity support services Upgrade the Printer Firmware Check for periodic updates to the printer firmware The latest version of the firm ware is available from the Honeywell Technical Support Downloads portal honeywell com PSSsoftware downloads Note After you upgrade the printer firmware restore the default settings and calibrate the media sensors Firmware Update ...

Страница 48: ... the printer by selecting Update_Available_Connections_For_Printer from the dropdown menu This option will look for the USB Virtual COM Port 6 After the utility updates the connections select the USB_Virtual_COM port from the dropdown menu 7 Select Tools Query Printer Configuration or press CTRL q to display the printer s configuration ...

Страница 49: ...rowse to the directory where you extracted the firmware files Each file has a bin extension and the Boot M file includes the string MBOOT in the file name 12 Click the Send button to start the download The Bluetooth WiFi and Media Feed buttons on the printer flash slowly then quickly Once the buttons stop flashing and the power light is solid green the printer is ready for normal operation ...

Страница 50: ...42 RP2 RP4 User Guide ...

Страница 51: ...r Printer doesn t print or prints several labels at once The labels are incorrectly loaded See Load the Media The media is not calibrated See Calibration The media sensor or sensor circuitry may be defective Call for service see Product Service and Repair Printer skips every other label or occasionally skips labels The label is formatted too close to the top edge of the label Leave white space equ...

Страница 52: ...ion The media may not be properly loaded See Load the Media When loading media make sure the supply hubs are against the media and that gaps or marks in the labels are in line with the media sensor The media sensor or media sensor circuitry may be defective Call for service see Product Service and Repair Labels move excessively from side to side during printing The media may not be properly loaded...

Страница 53: ...Input Smart Battery External DC Jack and External Charge Contacts 9 5 14V built in spike and surge protection Battery Lithium Ion 8 4V 2600 mAHr minimum Endurance Prints more than 320 4 x6 102 x 152 mm labels when operating 16 continuous hours Expected Charge Time 4 6 hours Communication USB Interface 2 0 full speed Bluetooth Interface Versions 4 0 LE for BT only configuration 4 1 LE for BT Wi Fi ...

Страница 54: ... Memory 64 MB RAM 2 GB Flash Media Media Roll Width 1 2 25 in 25 57mm Maximum Print Width 1 89 in 48mm Maximum Roll Capacity 2 25 in 58mm outside diameter Core Sizes 0 4 in 10 16mm 0 75 in 19mm or 1 in 25 4mm inside diameter Media Thickness 2 6 3 mil 05 16mm Environmental Temperature Ranges Operating 4 F to 131 F 20 C to 55 C Storage 22 F to 149 F 30 C to 65 C Charging 32 F to 104 F 0 C to 40 C Hu...

Страница 55: ... 8 continuous hours Expected Charge Time 4 6 hours Communication USB Interface 2 0 full speed Bluetooth Interface Versions 4 0 LE for BT only configuration 4 1 LE for BT Wi Fi dual model configuration Class 2 Serial port profile iOS certified Wireless LAN Network Standard IEEE 802 11 a b g n ac with Dual Radio Wireless Access Modes Infrastructure and ad hoc Security Protocols WEP 64 128 WPA TKIP R...

Страница 56: ...ide diameter Media Thickness 2 6 3 mil 05 16mm Environmental Temperature Ranges Operating 4 F to 131 F 20 C to 55 C Storage 22 F to 149 F 30 C to 65 C Charging 32 F to 104 F 0 C to 40 C Humidity Up to 10 90 non condensing Mechanical Drop Operational after 50 drops from 6 6 feet 2m to concrete ESD Sensitivity 15 kV direct air 8 kV contact IP Rating IP54 dust and water RP4 Parameter Continued Specif...

Страница 57: ...afety Labels Fonts 10 alphanumeric fonts from 2 5 to 23 point including OCR A and OCR B Bluetooth Address WiFi MAC Address RP2 Printer Compliance Labels RP4 Printer Compliance Label WiFi MAC Address Bluetooth Address Compliance Label ...

Страница 58: ...cs and logos are stored in flash memory Software and Firmware NERira Configuration Tool for complete printer setup Control Language Compatibility Line Printer Mode Easy Print DPL ZPL II CPCL IPL XML limited Device Management Support and Compatibility NETira NETira MD mobile device management utility for smart mobile devices AirWatch Mobile Wavelink Avalanche MC Soti Mobilink Network Compatibility ...

Страница 59: ...uide 51 ERP Systems SAP Oracle Software Development Kit Android 4 0 and above Apple iOS 5 6 and 7 Microsoft Windows desktop up to Windows 8 Windows 8 Store Windows Mobile and Windows CE C C Sharp Java ActiveX Control ...

Страница 60: ...52 RP2 RP4 User Guide ...

Страница 61: ...rates heavy duty clasps for an easy and secure attachment however these are not OSHA approved safety straps Both the hand strap and shoulder strap have a limited breakaway strength If the strap is caught or wrapped and pulled beyond normal use the strap will come off the attachment points Do not use the straps for mounting hanging or as the means for a permanent installation of the printer If the ...

Страница 62: ...t This case can be used in conjunction with the hand shoulder straps as well the belt loop and belt clip accessories The soft case is not designed for extensive prolonged use in the rain Do not allow water to enter the case when changing media 1 Slide the printer into the case then close the case using the 2 side zippers and Velcro closure 2 Fold back the paper exit flap for each print job The pap...

Страница 63: ...and then charge In the event water is believed to have entered the printer remove the bat tery and allow the unit to dry for several days before installing the battery or charging USB On the Go The RP2 or RP4 printer can act as a host so another device such as a barcode reader USB flash drive or keyboard can be added Contact your Sales Representa tive for a USB On the Go cable ...

Страница 64: ...56 RP2 RP4 User Guide ...

Страница 65: ... more than 2 1 Open the NETira CT Printer Configuration Utility Tool and click on Tools Query Printer Configuration or press CTRL q to query the printer 2 Go to Tools Set Input Mode 3 Select the desired printer language from the dropdown Click Set and Done 4 Click the Send button to send this change to the printer Allow 30 seconds for the printer to reset Note The NETira CT Configuration Utility c...

Страница 66: ...58 RP2 RP4 User Guide ...

Страница 67: ...nter Demo 1 Open the NETira CT Printer Configuration Utility Tool and click on Tools Query Printer Configuration or press CTRL q to query the printer 2 Go to Tools Printer Demo 3 Browse to the folder containing the print files Highlight the files to be printed and click Add 4 Click Print to send the files to the printer ...

Страница 68: ...60 RP2 RP4 User Guide ...

Страница 69: ......

Страница 70: ... Honeywell 855 S Mint Street Charlotte NC 28202 sps honeywell com RP234 EN UG Rev E 10 21 ...

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