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AMAZON ALEXA – LIMITED 1-YEAR WARRANTY
Products covered by this warranty are identified at https://www.amazon.com/devicewarranty
If you purchased your Amazon Device or Accessory (the “Device”) from Amazon.com or from authorized resellers located in the United States,
the Warranty for the Device is provided by Amazon.com Services LLC, 410 Terry Ave. North, Seattle, WA 98109-5210, United States. If you
purchased your Device from any other Amazon website or from authorized resellers located in other countries, the warranty for the Device is
provided by the entity identified at https://www.amazon.com/devicewarrantyprovider. The provider of this warranty is sometimes referred to
herein as “we.”
When you purchase a new or Certified Refurbished Device , we warrant the Device against defects in materials and workmanship under
ordinary consumer use for one year from the date of original retail purchase. During this warranty period, if a defect arises in the Device,
and you follow the instructions for returning the Device, we will at our option, to the extent permitted by law, either (i) repair the Device
using either new or refurbished parts, (ii) replace the Device with a new or refurbished Device that is equivalent to the Device to be
replaced, or (iii) refund to you all or part of the purchase price of the Device. This limited warranty applies, to the extent permitted by
law, to any repair, replacement part or replacement device for the remainder of the original warranty period or for ninety days, whichever
period is longer. All replaced parts and Devices for which a refund is given shall become our property. This limited warranty applies only
to hardware components of the Device that are not subject to accident, misuse, neglect, fire or damage from other external causes,
alteration, repair, or commercial use.
INSTRUCTIONS:
For specific instructions about how to obtain warranty service for your Device, please contact Customer Service using
the contact information on the left side of this page. In general, you will need to deliver your Device in either its original packaging or in
equally protective packaging to the address specified by Customer Service. Before you deliver your Device for warranty service, it is
your responsibility to remove any removable storage media and back up any data, software, or other materials you may have stored
or preserved on your Device. It is possible that such storage media, data, software or other materials will be destroyed, lost or reformatted
during service, and we will not be responsible for any such damage or loss.
LIMITATION:
TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE
AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND WE SPECIFICALLY DISCLAIM ALL STATUTORY OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
AND AGAINST HIDDEN OR LATENT DEFECTS. IF WE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES,
THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION
OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG A STATUTORY OR IMPLIED WARRANTY LASTS, SO
THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. IN
SOME JURISDICTIONS THE FOREGOING LIMITATION DOES NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY
STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS, SO THE ABOVE EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THIS
“LIMITATIONS” SECTION DOES NOT APPLY TO CUSTOMERS IN THE EUROPEAN UNION.
This limited warranty gives you specific rights. You may have additional rights under applicable law, and this limited warranty does not
affect such rights.
You can find the Customer Service contact information and other applicable terms and Device information (including in other languages)
at https://www.amazon.com/devicesupport.
