52
53
Troubleshooting
Troubleshooting
• Receiver cannot be reached.
• Receiver is unable to execute the command (load
failure, mechanical blockade, etc.).
• Receiver is defective.
7.2
Duty cycle
The duty cycle is a legally regulated limit of the transmis-
sion time of devices in the 868 MHz range. The aim of
this regulation is to safeguard the operation of all devices
working in the 868 MHz range.
In the 868 MHz frequency range we use, the maximum
transmission time of any device is 1% of an hour (i.e. 36
seconds in an hour). Devices must cease transmission
when they reach the 1% limit until this time restriction
comes to an end. Homematic IP devices are designed
and produced with 100% conformity to this regulation.
During normal operation, the duty cycle is not usually
reached. However, repeated and radio-intensive teach-in
processes mean that it may be reached in isolated instanc-
es during start-up or initial installation of a system. If the
duty cycle is exceeded, this is indicated by one long red
lighting of the device LED, and may manifest itself in the
device temporarily working incorrectly. The device starts
working correctly again after a short period (max. 1 hour).
7.3
Error codes and flashing sequences
Flashing code Meaning
Solution
Short orange
flashing
Radio
transmission/
attempting to
transmit/data
transmission
Wait until the trans-
mission is completed.
1x long green
lighting
Transmission
confirmed
You can continue
operation.
1x long red
lighting
Transmission
failed
Please try again (see
„7.1 Command not
confirmed“ on page
51)
Short orange
flashing
(every 10 s)
Teach-in
mode active
Please enter the last
four numbers of the
device serial number
to confirm (see „6.3
Teaching-in“ on page
50).
1x long red
lighting
Transmission
failed or duty
cycle limit is
reached
Please try again (see
„7.1 Command not
confirmed“ on page
51 or „7.2 Duty cy-
cle“ on page 52).
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