GUARANTEE TERMS (EN)
HOLZMANN MASCHINEN GmbH www.holzmann-maschinen.at
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RWH250Hybrid | RWH300 | RWH400
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GUARANTEE TERMS (EN)
1.) Warranty:
For mechanical and electrical components Company Holzmann Maschinen GmbH garants a warranty period of 2 years for
DIY use and a warranty period of 1 year for professional/industrial use - starting with the purchase of the final consumer
(invoice date).
In case of defects during this period which are not excluded by paragraph 3, Holzmann will repair or replace the machine
at its own discretion.
2.) Report:
In order to check the legitimacy of warranty claims, the final consumer must contact his dealer. The dealer has to report in
written form the occurred defect to Holzmann. If the warranty claim is legitimate, Holzmann will pick up the defective
machine from the dealer. Returned shippings by dealers which have not been coordinated with Holzmann will not be
accepted. A RMA number is an absolute must-have for us - we won‘t accept returned goods without an RMA number!
3.) Regulations:
a) Warranty claims will only be accepted when a copy of the original invoice or cash voucher from the trading partner of
Holzmann is enclosed to the machine. The warranty claim expires if the accessories belonging to the machine are missing.
b) The warranty does not include free checking, maintenance, inspection or service works on the machine. Defects due to
incorrect usage through the final consumer or his dealer will not be accepted as warranty claims either.
c) Excluded are defects on wearing parts such as carbon brushes, fangers, knives, rollers, cutting plates, cutting devices,
guides, couplings, seals, impellers, blades, hydraulic oils, oil filters, sliding jaws, switches, belts, etc.
d) Also excluded are damages on the machine caused by incorrect or inappropriate usage, if it was used for a purpose which
the machine is not supposed to, ignoring the user manual, force majeure, repairs or technical manipulations by not
authorized workshops or by the customer himself, usage of non-original Holzmann spare parts or accessories.
e) After inspection by our qualified staff, resulted costs (like freight charges) and expenses for not legitimated warranty
claims will be charged to the final customer or dealer.
f) In case of defective machines outside the warranty period, we will only repair after advance payment or dealer’s invoice
according to the cost estimate (incl. freight costs) of Holzmann.
g) Warranty claims can only be granted for customers of an authorized Holzmann dealer who directly purchased the machine
from Holzmann. These claims are not transferable in case of multiple sales of the machine.
4.) Claims for compensation and other liabilities:
The liability of company Holzmann is limited to the value of goods in all cases.
Claims for compensation because of poor performance, lacks, damages or
loss of earnings due to defects during the warranty period will not be accepted.
Holzmann insists on its right to subsequent improvement of the machine.
SERVICE
After Guarantee and warranty expiration specialist repair shops can perform maintenance and repair jobs. But we are still
at your service as well with spare parts and/or product service. Place your spare part / repair service cost inquiry by filing
the SERVICE form on the following page and send it:
or use the online complaint.- or spare parts order formula provided on our homepage
the category service/news.
