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3.6 Service and repairs
Service and repairs on the
SHARKY
toilet wheelchair may only be carried out by your
specialist dealer. In case of problems, contact your responsible specialist dealer. In case of
repairs, you will only receive original spare parts there. Spare parts and replacement units
are available during the entire service life of the product, but only for a maximum of 2
years after the sale of the last product in this series.
The toilet wheelchair is custom made for the first time user. Therefore, no replacement
wheelchair is available in the initial configuration. In order to ensure a correct spare parts
delivery the serial no. of your toilet wheelchair is required.
We are happy to help you find a dealer close to you.
You can reach us at:
3.7 Customer service
Our customer service will be happy to answer any technical questions you may have.
Please refer to the last page for contact addresses and telephone numbers.
3.8 Packing and shipping instructions
If
SHARKY
has to be sent back to the manufacturer for repair or exchange, the product
must be thoroughly cleaned/disinfected beforehand and put in a hygienically safe
condition.
Packaging is done by wrapping the product in a clean film, ideally with air cushions and
the subsequent use of a sufficiently large cardboard box, so that no transport damage can
occur.
