HOBO Pendant Event/Temp Data Logger
5
Service and Support
As part of Onset’s ongoing efforts to provide 100% customer
satisfaction, our Continuing Engineering Group constantly monitors and
evaluates all of our products and software. In the unlikely event any
significant defect is found, Onset will notify you. If you find a defect,
please e-mail us at [email protected].
HOBO products are easy to use and reliable. In the unlikely event that
you have a problem with this instrument, contact the company where you
bought the logger: Onset or an Onset Authorized Dealer. Before calling,
you can evaluate and often solve the problem if you write down the
events that led to the problem (are you doing anything differently?) and if
you visit the Technical Support section of the Onset web site at
www.onsetcomp.com/support.html. When contacting Onset, ask for
technical support and be prepared to provide the product number and
serial number for the logger and software version in question. Also
completely describe the problem or question. The more information you
provide, the faster and more accurately we will be able to respond.
Onset Computer Corporation
470 MacArthur Blvd., Bourne, MA 02532
Mailing: PO Box 3450, Pocasset, MA 02559
-
3450
Phone: 1
-
800
-
LOGGERS (1
-
800
-
564
-
4377) or 508
-
759
-
9500
Fax: 508
-
759
-
9100
E
-
mail: [email protected]
Internet: www.onsetcomp.com
Warranty
Onset Computer Corporation (Onset) warrants to the original end-user
purchaser for a period of
one year
from the date of original purchase that
the HOBO® product(s) purchased will be free from defect in material
and workmanship. During the warranty period Onset will, at its option,
either repair or replace products that prove to be defective in material or
workmanship. This warranty shall terminate and be of no further effect at
the time the product is (1) damaged by extraneous cause such as fire,
water, lightning, etc. or not maintained in accordance with the
accompanying documentation; (2) modified; (3) improperly installed; (4)
repaired by someone other than Onset; or (5) used in a manner or
purpose for which the product was not intended.
THERE ARE NO WARRANTIES BEYOND THE EXPRESSED
WARRANTY ABOVE. IN NO EVENT SHALL ONSET BE
LIABLE FOR LOSS OF PROFITS OR INDIRECT,
CONSEQUENTIAL, INCIDENTAL, SPECIAL OR OTHER
SIMILAR DAMAGES ARISING OUT OF ANY BREACH OF
THIS CONTRACT OR OBLIGATIONS UNDER THIS
CONTRACT, INCLUDING BREACH OF WARRANTY,
NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL
THEORY.
Limitation of Liability.
The Purchaser's sole remedy and the limit of
Onset's liability for any loss whatsoever shall not exceed the Purchaser's
price of the product(s). The determination of suitability of products to the
specific needs of the Purchaser is solely the Purchaser's responsibility.
THERE ARE NO WARRANTIES BEYOND THE EXPRESSED
WARRANTY OFFERED WITH THIS PRODUCT. EXCEPT AS
SPECIFICALLY PROVIDED IN THIS DOCUMENT, THERE
ARE NO OTHER WARRANTIES EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, ANY IMPLIED
WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR A
PARTICULAR PURPOSE. NO INFORMATION OR ADVICE
GIVEN BY ONSET, ITS AGENTS OR EMPLOYEES SHALL
CREATE A WARRANTY OR IN ANY WAY INCREASE THE
SCOPE OF THE EXPRESSED WARRANTY OFFERED WITH
THIS PRODUCT.
Indemnification.
Products supplied by Onset are not designed, intended,
or authorized for use as components intended for surgical implant or
ingestion into the body or other applications involving life-support, or for
any application in which the failure of the Onset-supplied product could
create or contribute to a situation where personal injury or death may
occur. Products supplied by Onset are not designed, intended, or
authorized for use in or with any nuclear installation or activity. Products
supplied by Onset are not designed, intended, or authorized for use in any
aeronautical or related application. Should any Onset-supplied product or
equipment be used in any application involving surgical implant or
ingestion, life-support, or where failure of the product could lead to
personal injury or death, or should any Onset-supplied product or
equipment be used in or with any nuclear installation or activity, or in or
with any aeronautical or related application or activity, Purchaser will
indemnify Onset and hold Onset harmless from any liability or damage
whatsoever arising out of the use of the product and/or equipment in such
manner.
Returns
Please direct all warranty claims and repair requests to place of purchase.
Before returning a failed unit directly to Onset, you must obtain a Return
Merchandise Authorization (RMA) number from Onset. You must
provide proof that you purchased the Onset product(s) directly from
Onset (purchase order number or Onset invoice number). Onset will
issue an RMA number that is valid for 30 days. You must ship the
product(s), properly packaged against further damage, to Onset (at your
expense) with the RMA number marked clearly on the outside of the
package. Onset is not responsible for any package that is returned
without a valid RMA number or for the loss of the package by any
shipping company. Loggers must be clean before they are sent back to
Onset or they may be returned to you.
Repair Policy
Products that are returned after the warranty period or are damaged by
the customer as specified in the warranty provisions can be returned to
Onset with a valid RMA number for evaluation.
ASAP Repair Policy.
For an additional charge, Onset will expedite the
repair of a returned product.
Data-back™ Service.
HOBO data loggers store data in nonvolatile
EEPROM memory. Onset will, if possible, recover your data.
Tune Up Service.
Onset will examine and retest any HOBO data logger.
© 2005, 2006 Onset Computer Corporation. All rights reserved.
Part #: MAN
-
UA
-
003, Doc #: 9831-C, Patent #: 6,826,664
Onset, HOBO, and HOBOware are registered trademarks of Onset
Computer Corporation. Other products and brand names may be
trademarks or registered trademarks of their respective owners.
