17
EN
Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem
yourself. If the problem cannot be solved with the steps below, contact our customer
service department.
Do not attempt to repair an electrical device yourself!
Fault
Cause
Fix
The device does not
work. It cannot be
switched on.
The batteries in the remote
control are empty.
Insert new batteries.
The batteries in the remote
control are inserted incorrectly.
Take out the batteries and
insert them as shown in the
battery compartment.
The connecting cable (
7
) is not
connected to the radiant heat-
er or the plug socket correctly.
Check and correct the fi t of
the connectors.
The safety shutoff has been
activated because the radiant
heater is tilted too much.
Place the radiant heater on a
stable, fl at surface and direct
it downwards.
The plug socket is defective.
Try another plug socket.
There is no mains voltage.
Check the fuse of the electri-
cal distributor (fuse box).
The fuse in the
fuse box has been
triggered.
Too many devices connected
in one circuit.
Reduce the number of con-
nected devices.
During use, an
unpleasant smell is
detected.
The device is dusty or dirty.
Clean the device.
The device is being used for the fi rst time. There are production
residues in / on the device. This is normal and will not occur
again later.
Disposal
Please make sure that the packaging materials are recycled in an environmen-
tally friendly manner.
Remove the batteries before disposing of the remote control and dispose of
them separately from the remote control at a suitable collection point.
If at some point you no longer wish to use the device, please give it to somebody
else who would like to carry on using it. This device is governed by the European
Directive 2012/19/EU on waste electrical and electronic equipment (WEEE). Do
not dispose of the device as normal domestic waste, but rather in an environ-
mentally friendly manner via an offi cially approved waste disposal company.
All rights reserved.
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