
17
Problem solutions
Before contacting our service department, please review the following for possible
solutions.
Issue
Solution
Monitor LED indicator light is not on
• Verify the power cord is plugged in.
• Make sure the monitor is turned on
Impossible plug and play
• Check if the plug and play function of the
device is compatible with PC.
• Check if the video card is compatible with
the plug and play function.
• Check whether the signal line 15 pin d
connection is bent
Dark picture
• Adjust the brightness and / or contrast in the
OSD menu
Flickering image or image with ripples
• There may be other electrical devices or
devices with electronic interference nearby.
The power indicator light is on (flashing),
but the monitor has no image
• Make sure the PC is turned on.
• Make sure the PC video card is properly
installed. Check if the monitor signal cable is
properly connected to the PC.
• Check the monitor signal cable plug and
make sure that each pin does not bend.
• Check the indicator light by pressing the
Caps Lock key on the PC keyboard and
check if the PC is working.
Image too red / green / blue
• Check the monitor signal cable and make
sure there is none pin is bent.
• Adjust the colors in the OSD menu
The white does not appear white
• Set the color temperature
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