HKC Technology Limited
2.4G Cordless Telephone System configuration guide
Page 61
Termination of Call Flow
On your call flow, you should always remember to terminate a branch appropriately.
Otherwise, the listener will be directed to some unknown state. The System is then unable to
bring the listener back to any announcement box if the listener has entered such an
unknown state. Moreover, in a worst case, this unknown state creates a situation where the
port cannot be released when the listener has hung up the phone. In such a case, you will
see that the port's LED on the IVR cabinet will remain turned on even when there is no
incoming call. This would require a power reset on the system.
To terminate a call flow branch, you can use these functions:
Functions
Open a desired mailbox with a personal greeting
Open a desired mailbox without a personal greeting
Transfer to voice mail for user login
Open mailbox x with a personal greeting
Open mailbox x without a personal greeting
Disconnect
Play goodbye message with language ID 0 and disconnect
Example of Multi-level IVR Application
Multi-level IVR features provide maximum flexibility for you to create your desired call flow
and call applications. You can use the following tools to configure an application:
Multiple languages
Voice Message
Call Transfer
Open a voice mailbox
Here is an example for customized application.
Single Digit Menu (Department Call Transfer)
The example shows how to configure the system to differentiate an incoming call
for different
departments in a company.
