14
11 Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you are unable to solve the problem
with the information below, please contact the Consumer Care Centre in your country or visit our FAQ page on www.hizero.com.
Problem
The wheels cannot move or move
with big noise.
The trash cannot be cleared up
when cleaning.
The indicator for a full water tank
doesn’t show any indication when
the dirty water tank if full.
The indicator for a full water tank
lights up continuously.
Cleaning roller status indicator
lights up continuously.
There is a gap between upper and
lower body.
The appliance leaks water on the
floor.
The appliance fails to boot.
The indicator for a empty water tank
lights up continuously.
Possible cause
A. The wheels get jammed.
A. The trash container is full.
The sensor for the dirty water level
may be broken.
Appliance may malfunction.
C. The trash container may be
broken.
B.The connection cable has not be
assembled properly.
The cleaning roller has reached its
useful life.
The connection cable is stuck.
The cleaning roller may be broken.
A.The battery runs out.
Appliance may malfunction.
B. The wheels have not been
assembled properly.
B. There are outer objects at the
bottom of the trash container, which
causes the trash container not
assembled properly.
C.The battery has not be well
inserted.
Solution
Remove outer objects.
Empty the trash container.
Please contact Consumer Care Centre.
Please contact Consumer Care Centre.
Replace it with a new trash container.
Reassemble the cable.
Please replace it with a new cleaning roller,
then long press the mode button until the indicator
goes out.
If a new cleaning roller is not available temporarily,
please directly long press the mode button until the
indicator goes out.
Disassemble the upper and lower body, put the
connection cable into the line slot. Insert and
tighten the quick-mount screw to ensure the upper
and lower body fit together exactly.
Please check if the cleaning roller is deformed
or damaged, if yes, please replace it with a new
cleaning roller.
Charge the appliance and restart it.
Please contact Consumer Care Centre.
Adjust the wheels or reassemble them.
Remove the outer objects , replace the trash
container and press it into place.
Reinsert the battery.
