62
TROUBLESHOOTING
Check the following points before asking repair. Contact your dealer or our customer center if the problem still exists after checking them.
When this happens
Check Item
How to solve/repair
In
itia
l s
ta
ge
Not cooled well.
It takes time to cool in summer or when a lot of foods are stored.
No trouble
Immediately after installation, it may take
more than 24 hours
.
No ice is made.
When using for the first time, it takes time to make ice because ice
making starts after cooling fully.
It may take
more than 24 hours to make ice
according to the amount of
food and the way of packing it.
No trouble
Open/close the door quickly and/or minimize the number of times of
opening and closing the door.
Allow clearance between each food in each compartment.
Co
ntr
ol
Pa
ne
l
The Control Panel does not
respond.
Isn’t the setting of the Lock on the panel for operation is set to
“ON”
(locked)?
Cancel the lock of the Control Panel.
Pg.54
Is Refrigerator Compartment Door open?
Operate after closing it.
Isn’t a water drop or dirt attached to the Control Panel?
Wipe it with a soft cloth.
Are you wearing gloves or applying a plaster?
Touch directly with your finger.
Did you touch adjacent Control Panel wrongly?
Touch the target Control Panel only.
Au
to
m
ati
c ic
e m
ak
in
g i
s n
ot
pro
pe
rly
p
erf
orm
ed
Ice cannot be made at all.
Is the auto ice maker set to
“Off”
?
Set it to
“On”
or
“Quick”
mode.
Pg.50, 51
Is
“Water”
turned on?
Pour water into the water supply container.
Pg.50, 51
When water in the water supply container is getting low, Ice Maker may
not make ice.
Add water until water level reaches to the “Container-full line” of the
water supply container.
Pg.50
Is the water supply container pushed firmly until it is beyond the
“container set position” line?
Push it beyond the “Container set position” line.
Pg.50
Do you push it to the end until it snaps?
Push the frame back until it snaps.
Pg.59
Is anything other than ice stored in the ice case?
Remove it from the Ice Case.
Is the ice case filled with ice over the limit line of stored ice amount?
Level the ice.
Pg.51
It takes a long time to make
ice.
There is no ice in the ice
tray.
Do you open the door frequently or store a large amount of food at a
time? Refrigerator may not cool fully.
Minimize the number of times of opening and closing the door until it
cools fully. Allow clearance as much as possible between each stored
food.
It may take more than 4 hours to make ice in winter.
No trouble
Immediately after changing from
“Off”
to
“On”
, it may take longer than
usual to make ice.
No trouble
Does any food or package caught in the door of the Freezer or Ice
Compartments prevent the door from closing completely?
Remove it if it is caught.
Isn’t the
“Energy Saving”
(
“Save”
/
“Trip”
) mode
“ON”
?
Exit the
“Energy Saving”
mode.
Pg.54
Projection is generated on ice.
It is frozen water collected in the ice tray groove.
It does not indicate any trouble.
Stored ice becomes small.
Ice sticks together.
Ice naturally becomes small or sticks together if ice is stored for a
long term.
Dispose of old ice cubes, and try to make ice again.
Do you open the door frequently or store a large amount of food at a time? Open/close the door quickly or reduce frequency of opening and closing
the door.
Was the door or the drawer not temporarily shut completely?
Close the door completely.
Small ice is made.
Small ice may be made if only a small amount of water remains in the
water supply container.
Add water until water level reaches to the “Container-full line” of the
water supply container.
Pg.50
Connected ice is made.
If the frame is not set in place properly, ice cubes may stick each other.
Set the frame to the right place.
Pg.59
If the ice tray is damaged, ice may not be easily separated from the ice
tray and ice stuck together may be made.
Check that there is a flaw on the ice tray, and then consult with your
dealer for replacement.
There is white impurity in
ice.
It is because the fine air bubble in water is contained in ice.
This is not malfunction.
Did you use mineral water to make ice?
Mineral contained in water may freeze and become white impurity in ice.
It may remain after thawing in water, but it is harmless.
Ice tray frame cannot be
drawn.
Is
“Off”
indicator lamp turned on again?
The ice tray cannot be drawn when the auto ice maker is operating. Set
it to
“Off”
. When the
“Off”
indicator lamp is blinking, wait for 1 minute
until
“Off”
is lit, and then draw the ice tray.
Pg.59
Re
frig
era
to
r d
oe
s n
ot
co
ol
Refrigerator does not cool.
Frost and/or dew occur.
Ice cream becomes soft.
Does any food or package caught in the door prevent the door from
closing completely?
Remove it if it is caught.
Is food squeezed in? or Is a large amount of food put in at one time?
Follow the rules on the height of food that can be stored.
Pg.48, 52
Allow clearance between each food in each compartment.
Is the case fixed securely?
Install them correctly.
Pg.61
Food cannot be cooled enough, depending on the installation place or
surrounding situation.
Check to see if the refrigerator is installed properly.
Pg.42
Isn’t the
“Energy Saving”
(
“Save”
/
“Trip”
) mode
“ON”
?
Exit the
“Energy Saving”
mode.
Pg.54
Refrigerator may not cool fully when the temperature setting is “
■
”.
Switch the temperature setting of the compartment where it does not
fully cool to “
■■
” or “
■■■
”.
Pg.45, 49
Does the temperature around the refrigerator become high due to
weather (ex: in summer)?
Switch the temperature setting of the compartment where it does not
fully cool to “
■■■
”.
Pg.45, 49, 53
Temperature in the refrigerator rises little by little while its door is open.
If the door is opened/closed frequently or left open for a long time,
temperature cannot easily lower.
Reduce the number of times of opening and closing the door, or open/
close the door quickly.
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