Hiss HCB2-A, Руководство пользователя

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08
FAQ
Q1 How to obtain device information？
Use the APP to scan the QR code which is located at
the side of the device，it will return the information
about the device.
Q2 How to allow other people use your device？
The first user is the main user of the device，the main
user click “user management” in the APP to add
sub-users for his/her device.
Q3 What to do when fingerprint is not available？
① Make sure the fingerprint sensor on the control
panel is clean, dirt on the sensor can decrease its
efficiency of fingerprint recognition.
② If door open by fingerprint failed 5 times, device will
disable user to use fingerprint authentication for 5
minutes until the next try.
③ Device may be malfunctioned, try to reconnect the
power supply to restart the device. If restarting doesn’t
fix the problem, Please delete the fingerprint by the
APP and add a new one.
Q4 What to do when remote control is not opening the
door？
When the device is in power by battery，Touch to
sensor to wake the device from sleep mode; Check
whether the internet connection is stable; Reconnect
the power supply to restart the device.
Q5 Will device sound an alert when the battery is low？
When battery life is below 20%, device will trigger an
alarm for low battery event. App will display the
message “battery low, please replace batteries.” If
battery and power supply are both in use. We
recommend to change the battery once in a year.
Q6 What are the 6 alert type？
① Close door timeout (3mins)，② Fingerprint
authentication Failed 3 times.(fingerprint sensor will
be disabled for 5 minutes），③ low battery，
④destructive shock/shaking，⑤ Device door in
abnormal status（Ex: Door not locked when it closes），
⑥ Door opened by Threated fingerprint.