C389 User’s Guide
9 GETTING HELP
Customer support
Your service provider’s customer support department may be accessible directly you’re your phone
when you dial a number (check with your service provider). They can answer questions about your
phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or
voicemail.
Before requesting support, please try to reproduce and isolate the problem. When you contact the
Customer Care Center, be ready to provide the following information:
The name of your service provider.
The actual error message or problem you are experiencing.
The steps you took to reproduce the problem.
The phone’s electronic serial number (ESN).
To find the ESN:
a) Remove the battery.
b) Locate the white label on the back of the phone. Your phone’s ESN begins is located on the label.
Created by RRUAN
Page 23 of 23
2004-7-16
