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Troubleshooting

RL17G User Manual, December 2013

Touch Screen Troubleshooting

Applies to touch screen monitors only� To be sure that you have the most current driver, please

check the following Internet address:

http://www�HopeIndustrial�com/Touchscreen_Drivers�htm

Symptom

Causes

Solutions

No response

when touching

the touch

screen

Touch screen driver has not

been installed�

Download and install the latest driver from

the Hope Industrial website�

Touch screen cable is not

plugged in correctly�

Make sure either the USB or Serial cable

is securely connected to the monitor and

PC� Do not connect both�

If using a USB connection,

does the USB cable length

exceed 3 meters?

USB cables have a 3 meter limitation and

could cause no touch response if this is

exceeded�

If using a Serial connection,

is the Serial cable plugged

into the correct COM port?

Ensure that the Serial cable is connected

to the COM port being used prior to

installing the touch screen driver�

The cursor

moves but does

not follow my

finger when

touching the

touch screen

Touch screen driver has not

been installed�

Download and install the latest driver from

the Hope Industrial website�

Touch screen has not been

calibrated�

Activate the calibration utility� In Windows

systems, these settings may be found at

the following location:
Control Panel > Elo Touchscreen >

"General" Tab

• Press the Align button�
• Touch all targets as the appear to

calibrate the touch screen�

• Press the Green Check button when

verified�

Содержание HIS-RL17-G

Страница 1: ...17 RACK MOUNT INDUSTRIAL MONITOR USER MANUAL Model No HIS RL17 _ _ _ G REVISION G ...

Страница 2: ...ack 11 Video Settings 12 Setting the Timing Mode 12 Control Panel Buttons 13 OSD and Power Lock Settings 14 On Screen Display OSD Menus 15 Auto Image Adjust Menu 16 Contrast Brightness Menu 16 Color Adjust Menu 16 Information Menu 17 Manual Image Adjust Menu 18 Setup Menu 19 Memory Recall Menu 19 Cleaning Instructions 20 Glass Acrylic and Touch Screen Window Models 20 Troubleshooting 21 Video Trou...

Страница 3: ...d shall be easily accessible FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not ...

Страница 4: ...of the purchase contract When purchased directly from Hope Industrial Systems you may contact technical support for disposal arrangements Hazardous Locations The following applies only to monitors rated for hazardous locations model numbers HIS RL17 _ _ HG This equipment is suitable for use in Class I Division 2 Groups A B C and D or non hazardous locations only Device is open type and is to be in...

Страница 5: ...5 Mechanical Drawings Front View Bottom View 354 8 mm 13 97 482 6 mm 19 00 340 4 mm 13 40 6 4 mm 0 25 139 3 mm 5 48 215 5 mm 8 48 317 1 mm 12 48 272 8 mm 10 74 37 7 mm 1 48 458 8 mm 18 06 7 1 mm 0 28 50 9 mm 2 01 3 2 mm 0 125 437 8 mm 17 24 348 0 mm 13 7 ...

Страница 6: ...Mechanical Drawings 6 RL17G User Manual December 2013 Side View 59 5 mm 2 34 7 1 mm 0 28 293 4 mm 11 55 ...

Страница 7: ...2 F f f Remember that heat rises the temperature at the top of the cabinet will be much hotter than at the bottom if air inside the enclosure is not actively circulating Even in a sealed enclosure use of a circulation fan can greatly reduce temperature f f Also remember that even though this product is designed to operate at 50 C the life span of any electronic device is shortened when it is consi...

Страница 8: ...t 1 8 m USB cable and 6 ft 1 8 m Serial RS 232 cable The cable ports are located on the rear of the monitor Refer to the following diagram and instructions to connect power video and touch screen if applicable to your monitor If using a KVM extender please refer to the installation instructions included with the KVM extender module It is particularly important to bench test the full configuration ...

Страница 9: ...connect the touch screen interface to the monitor All touch screen monitors are shipped with a CD ROM that contains documentation and drivers for all major operating systems To be sure that you have the most current information please check the following Internet address http www HopeIndustrial com Touchscreen_Drivers htm IMPORTANT If you will be using a USB connection install the touch screen dri...

Страница 10: ...ial port on the host computer Tighten the captive screws on the cable connectors to ensure adequate strain relief 2 Select the appropriate driver for your operating system a If downloading from the web address listed above select the appropriate driver for your operating system b If using the included CD insert it into the host computer s CD ROM drive If the CD does not automatically run browse th...

Страница 11: ... that all components are working properly you are ready to install the monitor into the rack Hope Industrial Systems Rack Mount monitors conform to the Electronic Industries Association standard EIA 310 D Our monitors will fit in type A B and C racks with a width of 482 6 mm 19 preferred EIA rack width WARNING Hope Industrial Systems will not assume liability for damage to internal electronics due...

Страница 12: ...en image TIP For the best picture quality set your computer graphics adapter timing mode to VESA 1280 x 1024 60 Hz Please refer to the computer graphics adapter manufacturer s manual for instructions on setting the resolution and timing mode In Microsoft Windows these settings may be found at the following location f f 2000 XP Control Panel Display Settings f f Vista Control Panel Personalization ...

Страница 13: ... and adjustment screens disappear automatically after 15 seconds This is adjustable through the OSD Time Out setting in the Setup menu 2 To select a control to adjust press the up or down button to scroll through the menu 3 Press button 2 to open the menu for a selected control 4 To adjust the control press the up or down button 5 To save the adjustments and return to the main OSD menu press butto...

Страница 14: ...displayed Shortcut to Auto Image Adjust When the OSD menu IS displayed Displays the control screen for the highlighted control Menu Opens the OSD menu Exits the OSD menu and saves adjustments OSD and Power Lock Settings f f OSD Lock Press and hold 1 and the up button for 10 seconds If any buttons are pressed the message OSD Locked will display for 3 seconds f f OSD Unlock Press and hold 1 and the ...

Страница 15: ...Brightness Includes the Contrast and Brightness functions Color Adjust Provides several color adjustment modes Information Displays the timing mode video signal input Manual Image Adjust Includes the H V Position Horizontal Size Fine Tune Sharpness Dynamic Contrast and ECO Mode functions Setup Menu Includes the Language Select Resolution Notice OSD Position OSD Time Out OSD Background Auto Power O...

Страница 16: ... the Contrast and Brightness functions Auto Image Adjust Menu The Auto Image Adjust menu automatically sizes centers and fine tunes the video signal to eliminate waviness and distortion Press button 2 outside of the OSD menu to activate Auto Image Adjust NOTE Auto Image Adjust works with most common video cards If this function does not work on your display lower the video refresh rate to 60 Hz an...

Страница 17: ...with fluorescent lighting Native Adds red to the screen image for warmer white and richer red Warm Adds red to the screen image for warmer white and richer red User Color Individual adjustments for red R green G and blue B 1 To select color R G or B press button 2 2 To adjust selected color press the up or down button NOTE If you select RECALL from the OSD Main Menu when the product is set to a Pr...

Страница 18: ... screen image Dynamic Contrast Allows the user to turn the contrast ratio enhancement On or Off Dynamic Contrast adjusts the brightness of the backlights to improve the contrast of the screen image darker screen images will have better black levels ECO Mode Provides lower power consumption by reducing the brightness Standard is the default brightness setting Optimize reduces brightness by 25 Conse...

Страница 19: ...e display screen disappears OSD Background Allows the user to turn the OSD background On or Off Auto Power Off When enabled this setting will automatically power off the monitor when no signal is detected for 3 minutes Power Indicator Allows the user to select the Power Indicator On Off for Power On Off mode Setup Menu The Setup menu includes the Language Select Resolution Notice OSD Position OSD ...

Страница 20: ...n the monitor could possibly leak inside a non sealed unit and cause damage Glass Acrylic and Touch Screen Window Models All displays with safety glass acrylic or resistive touch screen windows may be cleaned using any standard glass cleaner as long as there is no abrasive or oily content Vinegar or ammonia will not hurt the screen The anti reflective coatings on glass window equipped displays are...

Страница 21: ...r light is lit green Check power connections at the monitor and power source No Signal message box and no image on the screen Video cable is not plugged in correctly Check the video cable connection at the monitor PC and or KVM extender PC is in Power Saving mode Power Saving mode can usually be exited by moving the mouse PC is not powered on Ensure PC is powered on PC is not sending signal Connec...

Страница 22: ... incorrectly adjusted Reset the monitor to the factory default settings by activating the Memory Recall function in the OSD Video cable is not securely connected If any colors red green or blue are missing check the video cable to make sure it is securely connected Video cable is bad Check to make sure there are no loose or broken pins in the cable connector Shorts in the cable could also cause an...

Страница 23: ... the USB cable length exceed 3 meters USB cables have a 3 meter limitation and could cause no touch response if this is exceeded If using a Serial connection is the Serial cable plugged into the correct COM port Ensure that the Serial cable is connected to the COM port being used prior to installing the touch screen driver The cursor moves but does not follow my finger when touching the touch scre...

Страница 24: ...2 Viewing Angle Hori Vert 170 160 Contrast Ratio typical 1000 1 static 10 000 000 1 dynamic Backlight typical LED 50 000 hour brightness half life Electrical Monitor Input 100 to 240 VAC 1 5 0 75 A 60 50 Hz Power Consumption 20 W Power Consumption Standby mode 0 5 W Environmental Temperature 0 to 50 C 32 to 122 F Humidity 20 to 90 non condensing Operating Shock 15 g 6 msec half sine Operating Vibr...

Страница 25: ... 50 75 Hz Supported Video Standards 1280 x 1024 60 75 Hz 1024 x 768 60 70 72 75 Hz 800 x 600 56 60 72 75 Hz 720 x 400 70 Hz 640 x 480 60 75 Hz Response Rate typical 5 ms Functional Control Panel Buttons Up Down Power 2 Enter 1 Menu On Screen Display OSD Menus Auto Image Adjust Contrast Brightness Color Adjust Information Manual Image Adjust Setup Menu Memory Recall Touch Screen Option 5 wire resis...

Страница 26: ...20 lbs Compliances and Certifications Electrical UL 60950 3rd Edition cUL Recognized Component File No E212889 UL 508A Listed File No E318630 FCC Class A CAN ICES 3A NMB 3A CE Environmental IEC 60721 3 Reliability WEEE Registration No WEE DJ1859ZX for UK only Enclosure UL 50E File No E318630 Hazardous Location For monitors with model numbers HIS RL17 _ _ HG only UL Rated for Hazardous Locations In...

Страница 27: ... warranty service is needed we will give you a Return Material Authorization RMA number This RMA number must be conspicuously marked on the outside of the shipping box Hope Industrial Systems will not accept shipments not accompanied by the RMA number Except where otherwise noted you must ship or deliver the product to Hope Industrial Systems Freight prepaid What Does This Warranty Not Cover This ...

Страница 28: ...Customer Service sales HopeIndustrial com Support and Returns support HopeIndustrial com Accounting Department accounting HopeIndustrial com www HopeIndustrial com United Kingdom Harling Road Snetterton Norwich NR16 2JU United Kingdom Phone 44 0 20 7193 2618 Fax 44 0 20 7117 1194 Sales and Customer Service sales HopeIndustrial co uk Support and Returns support HopeIndustrial co uk Accounting Depar...

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