PEM200 User Manual
66
Packaging
Consider the following guidelines when preparing the instrument for return:
•
Wrap the unit in a plastic bag
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Pack the unit in the original shipping carton or in a sturdy oversized carton
•
Use plenty of packing materials
Items To Include
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PEM Packing List (you will receive this from Hinds)
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The RMA number
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A brief description of the problem with all known symptoms
•
Information on how to contact you
•
Your return shipping address (UPS will not deliver to a post office box)
Shipping Arrangements
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Send freight prepaid (UPS recommended)
•
Insurance is strongly recommended (we can advise you on the current replacement
value of the unit being shipped)
•
We are unable to accept COD shipments.
Return Shipping Address
Customer Service
Hinds Instruments, Inc.
7245 NE Evergreen Pkwy
Hillsboro, OR 97124-5850 U.S.A.
Shipping Costs
If the unit is under warranty,
after repair or replacement has been completed, we will
pay the shipping costs to return the instrument to you via a carrier we choose to any
destination within the continental United States. If you desire some other specific form
of conveyance, or if you are located outside the continental United States, then you
must bear the additional cost of return shipment.
If the unit is not under warranty,
we will contact you with an estimate of the charges.
If you approve of the indicated repairs and cost, Hinds Instruments, Inc. will return your
repaired unit after all charges (including parts, labor and return shipping and handling)