Appendix
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Warranty
Hilscher Gesellschaft für Systemautomation mbH hereby guarantees that
the software shall run without errors in accordance with the requirements
listed in the specifications and that there were no defects on the date of
acceptance. The warranty period shall be 12 months commencing as of the
date of acceptance or purchase (with express declaration or implied, by
customer's conclusive behavior, e.g. putting into operation permanently).
The warranty obligation for equipment (hardware) we produce is 36
months, calculated as of the date of delivery ex works. The aforementioned
provisions shall not apply if longer warranty periods are mandatory by law
pursuant to Section 438 (1.2) BGB, Section 479 (1) BGB and Section 634a
(1) BGB [Bürgerliches Gesetzbuch; German Civil Code] If, despite of all
due care taken, the delivered product should have a defect, which already
existed at the time of the transfer of risk, it shall be at our discretion to
either repair the product or to deliver a replacement product, subject to
timely notification of defect.
The warranty obligation shall not apply if the notification of defect is not
asserted promptly, if the purchaser or third party has tampered with the
products, if the defect is the result of natural wear, was caused by
unfavorable operating conditions or is due to violations against our
operating regulations or against rules of good electrical engineering
practice, or if our request to return the defective object is not promptly
complied with.
Costs of support, maintenance, customization and product care
Please be advised that any subsequent improvement shall only be free of
charge if a defect is found. Any form of technical support, maintenance and
customization is not a warranty service, but instead shall be charged extra.
Additional guarantees
Although the hardware and software was developed and tested in-depth
with greatest care, Hilscher Gesellschaft für Systemautomation mbH shall
not assume any guarantee for the suitability thereof for any purpose that
was not confirmed in writing. No guarantee can be granted whereby the
hardware and software satisfies your requirements, or the use of the
hardware and/or software is uninterruptable or the hardware and/or
software is fault-free.
It cannot be guaranteed that patents and/or ownership privileges have not
been infringed upon or violated or that the products are free from third-party
influence. No additional guarantees or promises shall be made as to
whether the product is market current, free from deficiency in title, or can be
integrated or is usable for specific purposes, unless such guarantees or
promises are required under existing law and cannot be restricted.
Edge Gateway | NIOT-E-TPI51-EN-RE (Connect)
DOC170502UM04EN | Revision 4 | English | 2018-08 | Released | Public
© Hilscher 2017 – 2018
