RETURN POLICY
NOTE:
Please carefully review the following terms regarding returns
.
If you have any
questions regarding returns, please
call
1-888-775-1330
for assistance.
Purchased through an online retailer:
Please contact retailer for any and all returns.
AZ Patio Heaters, LLC offers a 30-Day Return Policy on Patio Heaters, Parts and Accessories
as specified in the conditions below
when purchased directly.
UNOPENED Patio Heaters and Accessories
We can provide a refund (minus shipping and handling fee) on UNOPENED Patio Heaters
and Accessories if returned to us within 30 days of the original shipping date to you. The item
must be UNOPENED and in NEW condition in order to receive the refund.
Please note: In the case of unopened Patio Heaters and Accessories, there is a 5%
Transaction Fee deducted to cover the cost of doing business- i.e., bank fees, credit card
processing fees, labor and material costs for processing, packing, and shipping. The original
shipping and handling charges are not refundable and are deducted from the refund amount.
The minimum Transaction Fee is $5.00
OPENED Patio Heaters and Accessories
If the Patio Heater or Accessories have been opened but is in new and resalable condition
with all the original contents and packaging, we can still provide refunds but there is a 20%
Restocking Fee. The 20% Restocking Fee is deducted from the cost of the items only. The
original shipping and handling charges are not refundable and are deducted before calculating
the refund amount. The item must be returned to, and received by, us within 30 days of the
original shipping date to you. Larger items can be subject to a 30% restocking fee. Items not
returned in the condition described here may be subject to a higher Restocking Fee or refusal
of the return/refund. The minimum Restocking Fee is $5.00
Non-Returnable Items
Special Order items cannot be returned for any reason.
Items Showing Signs Of Use that are soiled showing signs of daily use.
Items that show any permanent signs of use such as scratches, damage, writing in manual,
torn printed materials, etc. are not returnable.
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