18
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Pilot won’t light
Pilot won’t stay lit
Burner won’t light
Burner flame is low
Carbon build-up
Thick black smoke
Gas odour with extreme
yellow tipping of flame.
Heater glow is
excessively uneven.
Heater makes
popping noises.
Cylinder valve is closed
Open valve
Blockage in orifice or pilot tube
Air in gas line
Low gas pressure with cylinder valve
fully open
Igniter fails
Propane cylinder is frosted over
Blockage in orifice
Control knob is not in ON position
Gas pressure is low
Control knob fully ON
Dirt or film on reflector and burner screen
Blockage in burner
Blockage in orifice
Clean burner and orifices
Burner titl
Spiders and insects
Spiders and insects
Bad regulator
Change the regulator
Spiders and insects
Adjust the position of control box assembly
Remove blockage and clean burner
inside and outside
Check burner and orifices for
blockage
Clean reflector and burner screen
Clean burner and orifices
Clean burner and orifices
Outdoor temperature is less than 40ºF and
tank is less than 1/4 full
Turn cylinder valve OFF and replace
cylinder
Use a full cylinder
Turn control knob to ON
Dirt built up around pilot
Connection between gas valve and pilot
assembly is loose
Thermocouple is not operating correctly
Anti tilt switch could be faulty, or wires not connected properly
Clean or replace orifice or
pilot tube
Open gas line and bleed it
(pressing control knob in) for no
more than 1 - 2 minutes or until
you smell gas
Turn cylinder valve OFF and replace
cylinder
Use match to light pilot; obtain new
igniter and replace
Clean dirt from around pilot
Tighten connection and perform
leak check
Replace thermocouple
Replace anti tilt switch/Connect wire properly
Wait until the propane cylinder
warms up and becomes unfrosted
Clear blockage
Note: Heater operates
at reduced efficiency
below 40ºF (5ºC)
For small parts please call 1-888-775-1330 for assistance. For damaged product, you will need
to return to the retailer.
