27
Fault/malfunction
Possible cause
Remedy
necessary
Refrigeration system
defective (in this case,
evaporator does not be-
come cold)
Contact HEYLO technical
support
Device is noisy
and vibrates, con-
densate escapes
Device is not in level and
upright position
Check the operating condi-
tions, particularly the instal-
lation site
Device heats up,
makes a lot of
noise and dehu-
midifies poorly
Insufficient air circulation;
function only available
when housing is closed
Ensure that the air can circu-
late freely; clean evaporator
and filter
Water escaping
from device
Leak in condensate sys-
tem
Run condensate pump test
with water and locate leak
Red indicator lit
Pump runs dry
Check condensate pump
and drain hose for
dirt/blockage
Table 1:
Troubleshooting table
11 Repair
During the warranty period, all repairs
must be performed by persons au-
thorised by the manufacturer.
After the warranty period has
elapsed, certain repair can be carried
out by the device owner, provided he
or she has the necessary skills.
HEYLO shall not be liable for damage
caused by such repairs.
If you have any questions about re-
pairs, contact HEYLO Customer Ser-
vice or your dealer.
12 Decommissioning,
storage and disposal
Decommissioning
1. Pump out the condensate.
2. Switch off the device at the device
switch and disconnect the power
plug.
3. Clean the device (see
Mainte-
nance and care
).
4. Disconnect all incoming and out-
going lines (discharge and power
supply lines).
5. Package the device so that it is
protected against moisture and
dust.
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